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    Access Self Storage

    2.3 (3 reviews)
    Open 10:00 am - 4:00 pm

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    Extra Space Storage

    Extra Space Storage

    (5 reviews)

    I moved abroad and put all my stuff in the storage. These people are just thieves. Doubled my rent…read moreand sent the notice to the wrong address. When I requested that I live abroad and if they can email me instead? They refused. And also refused to send mail abroad. Stay away. They will loot your money and send notice to the wrong address. Highly incompetent. Sweet talk you when you are looking and completely non cooperative when you are stuck Now I'm stuck. Will have to do International travel just to take my stuff out All these 5 star reviews seem fake written by bots. Read the 1 star ones P.S before they write "give us a call at this number" I wanna make it clear, that I am writing this review AFTER spending considerable time with them over the phone.

    Review for Extra Space Storage, Cicero NY, 5666 State Route 31…read more I was locked out of my storage unit even though my account was paid and current. When I showed up to access my own property, I was told I was not allowed on the premises and that I would be arrested. Staff attempted to treat me as a trespasser at a facility where I was an active paying customer. During the same period, I raised serious concerns about security and unauthorized access. I later discovered signs that my unit had been entered without my authorization. I also became aware of statements made to the fire department about this situation that, in my view, were inaccurate and used to justify actions against me instead of addressing the underlying issue. Communication from management was inconsistent and unhelpful. Instead of resolving the facts first, the facility escalated by restricting access, threatening arrest, and pushing a trespass narrative. Because of the severity of what occurred, I have already filed a lawsuit in court regarding this matter. Customers rely on storage facilities for basic security, lawful access to their own property, and professional treatment. My experience at this location failed on all three. I cannot recommend this facility.

    Access Self Storage - selfstorage - Updated May 2026

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