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    Access Plumbing & Heating

    1.0 (2 reviews)
    Open • Open 24 hours

    Services - Access Plumbing & Heating

    Plumbing inspection

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    Sears Home Services

    Sears Home Services

    (5 reviews)

    I scheduled a repair appointment with Sears Home Services for my washer and was given an 8:00…read moreAM-5:00 PM service window. Because apparently nine hours is considered an "appointment." I took the entire day off work and stayed home waiting. Five o'clock came and went. No technician. No phone call. No text. No update. By 7:45 PM, I was still waiting to hear something. Sears finally contacted me at approximately 8:45 PM to let me know my appointment had been canceled due to a "change in staffing." So after requiring me to give up an entire workday to accommodate their nine-hour window, they couldn't manage to notify me during that window that no one was coming. Then, around 7:00 AM the very next morning, I received a text asking me to reschedule. In other words, Sears expected me to simply pick another day, take another day off work, and sit around for another 8-9 hours hoping someone might actually show up this time. I understand that staffing issues happen. What I don't understand is a company believing a customer's time has so little value that they can hold an entire day hostage, fail to show up, wait until hours after the appointment window has ended to cancel, and then casually ask the customer to do it all over again. I can't review the quality of their repair service because they never actually provided any. But I can absolutely review their communication, scheduling, and respect for a customer's time. Based on that experience, I would not recommend Sears Home Services.

    Sears Home Services Suck! I had an appointment scheduled and the tech was supposed to arrive…read morebetween 8-12 and would text me when they were on their way. I never heard from anyone so I checked the website and my time was moved to 12:30 - 1:30 then 1:30-2:30 then 2:30-3:30...you can see where this is going. Noone ever showed up, no call /text or email. And the company didn't even bother to call the next day to apologize. I will never use or refer Sears Home Services!

    Access Plumbing & Heating - plumbing - Updated October 2026

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