Horrible. I'm recommending that the association at my condo remove them. Do not retain there services. Please see the information read more

Access Management Group - An example of horrific Customer Service - Property Management Near Me - Roswell, Georgia

Access Management group is responsible for managing my condo association. Due to their lack of attention to our community, our master condo insurance has been below Fannie Mae and Freddie Mac standards for 16 months. We notified them weeks ago of this issue and they simple do not respond. Due to this, our community is not only at risk since we are underinsured, but we also cannot sell our homes because our community is considered "unwarrantable" for lenders providing loans to potential buyers. Our property values are going down since we are limited to cash only buyers. Homeowner after homeowner has reached out without a response. They have been inept and now won't even address the mess that they have created. read more

Run as fast you can from this company. The property manager at Sterling of Dunwoody was the exact opposite of helpful in providing information to the buyer of my mother's condo there. Not only is he not helpful, but he's been downright rude in responding to email requests from the real estate agent. He is singlehandedly trying to sabotaging this sale. Update: Once the mortgage company contacted him, he has become more responsive. read more

This company is the absolute worst! Not responsive. Our property is not maintained well at all. Lots of things simply let go and the property is starting to look unkempt. The number of illegal renters has at least doubled if not more and nothing is done. Large amounts of cash coming out of our account for things that don't make sense. Lots of double talk. They seem to view our docs and by-laws as suggestions - nothing to take seriously. read more

Absolutely horrible predators and scammers. I'm a widowed grandmother of a special needs grandchild who they extorted for $6000 for HOA "fees" that I was never made aware of. FIVE years later they sued me and garnished my wages for $1,800 a month. After all of that they still claimed a "balance due" and refused to provide anything in writing stating that if I paid the "balance" that I would be paid in full. One of their collection agents, Enger, actually laughed at me when I asked for this. I guess now that they've bullied a widowed grandmother out of thousand of dollars unnecessarily they will now move on to scamming elderly or handicapped or terminally ill neighbors. Evil, awful bullies!!! read more

I am very disappointed that this company is servicing our neighborhood. They are supposed to serve notices to houses with violations like mold on houses, leaving trash containers out front, parking in the street, etc. Except, all they are responsive about is sending notices to people who have temporary political signs in their yards. They should worry about things that actually matter. read more

I currently participate and previously participated as a seated HOA Board Member with several high density multifamily residential communites. My interaction and working with certain property management companies has given me the abiltiy to weigh in on their performance and metrics. Access Management Group is ahead of the curve compared to the lion share of management companies I have dealt with. Their portal management, intuitive property managers, along with Board and community collaboration deserves kudos. If your HOA Board or Community is exhausted, has transparency issues or challenged with property management being complacent, I highly recommend Access Management Group. Dennis W. Residential Investor President CEO DEW DEVELOPMENTS INC et al Companies read more

I am George belonging to the Avian Forest Community, Stockbridge, 30281. I and my wife are having difficulties in reaching out to customer care (assigned for us Mrs. Robin or Ms. Julia). We have been requesting automatic payment mode without any success. The procedure suggested in the Mgmt Group website is very tedious and we have been unable to pay for the last three months. Even when it is not our mistake, the usual penalties and late fees are laid on us as homeowners. I definitely, value their customer service not with high regard. Just before writing this review, I tried my best contacting their phone number 770-777-6890 and left a voice message. I am yet to receive their response. Dr. George. read more

AMG is by far the WORST property management company I have come across in my more than 20 years in the real estate business. They are unresponsive, inefficient, and expensive. They lack any commitment to serving the communities they manage. They collect dues, cut themselves a big FAT check, and thumb their noses at the very people who pay their salaries. If you are looking to hire a management company that actually service the communities they manage, AMG is not it! SIXES Management Group is an EXCELLENT alternative. read more

If you're considering buying a home in a neighborhood with this HOA run as fast as you can. This is the most incompetent HOA I have ever seen in my life, they don't respond to emails and don't even follow their covenant duties. If I could give a negative star I would. read more

Lack of follow-through and detail to information. They will over charge you for services and take liberty with your community monies. You have to beg for information from them and their leadership team will not speak to you. I serve on a former community board of theirs and was treated as if we didn't matter. I was argued with by their leadership and told I had no business asking where the community money was spent and relationship with vendors. read more

Good luck getting them on the phone or any information needed. They are a glorified cash register. If you like blowing money on worthless things then sign up. They're good for that, otherwise, hire the 3rd grader down the street and they can do a better job read more

Very poor management group. They have made multiple billing errors on our homeowner association dues, they do not correct the air when pointed out to them, and continue to make the same mistakes. read more

What a bully, its a company that takes over your house. You pay the morgage they tell you what they will let you do. Owners don't want to raise the rent, they are told no they will only raise it a little bit. When yold no, the owners are told the rents will go up never down read more

I submitted a request for approval to have my garage door replaced as the middle section started to cave in. I've already done my research and found a company that can install the new garage door that matches what we have in the association, but they need approval from the HOA to do the install and I need the approval to have it painted according to the HOA standards. It has almost been a month and I can't get Chris Blake to call me back or respond to my last 10 emails. Maybe we need Lee Jackson. Lee seems to be getting a lot of praise in these reviews. read more

City Heights Condos, Midtown Atlanta. I am a owner here but live out of state. Ahshanti is so helpful and knowledgeable in her position.. She has always made me feel less stressed after a call or email. Living out of state can be difficult trying to manage your property & stay on top of everything HOA related. She goes over and above to assist, truly appreciate that.. Kudos to Ahshanti read more

Our home was hit by a falling tree sustaining serious damage. Meg Baer, our property manager quickly got the Access Management construction people to our home for emergency repairs. Eon and Jonathan were here all afternoon making our home habitable. They are great workers and very nice people. Thanks read more

We recently closed on a home in a community that was managed by access management. In the short time we've been there, a lot of incompetency was exposed....and I assume this level of incompetence was allowed for quite some time and the other residents have gotten tired of it because we just received word that effective January 1st 2018 a new property management company will be handling our community. So let's get into: 1. When we closed on our home, it took multiple attempts on my part to reach out to the company, figure out who the liaison was for our community, request portal access, get bylaws and hoa info, and get an access card for our amenities. If I had not made multiple phone calls, none of this would've occurred. 2. It took us more than a month to get our access card and three attempts. This is because the property manager only worked Tuesdays and Thursday's from 9am-2pm. Since our communities clubhouse is behind the gates the access card is needed to enter, we were instructed to make an appointment and "honk our car horn", upon arrival. 3. Our access cards were never activated. After paying for and receiving our access card, we had to again follow up to have it activated. 4. Because of the limited information given to us as new homeowners in the community, in order to get information and straightforward answers regarding community information, I had to figure out who our HOA leaders were and FBI stalk them on social media to get basic information. I have lived numerous places, and in numerous cities. It's appalling this level of unprofessionalism was allowed in a beautiful, 3 sided brick community where professionals, senators, and politicians reside. If you have ANY say in how your property management company for your community is picked I'd highly recommend you look into other options. read more

We've had numerous management companies and even more property managers over the years at City Heights Condominium in Atlanta, GA and none can remotely compare with both the company, Access Management and more specifically, the property manager, Ashanti Shine. While I can name many improvements that she has made in her relatively short time here, such as her exceptional communication about all matters affecting the residents, her insistence on improving the aged and rather ragged look of our lobby (which now resembles the entrance of a 4-star hotel) and her general availability and drive to resolve our individual issues, I recently had the pleasure of working with her on a specific matter in which I could not be more pleased and about which I could not have felt more important/valued. While the details might seem a bit bland, in that they essentially pertain to the removal of furniture from my unit, the fact that she went out of her way to find a creative solution that both abided by the condominium bylaws and also took into account some particular personal matters that made my situation more difficult than most was truly notable. Ashanti is clearly a sharp, innovative, dedicated, enthusiastic and determined individual and she brings those qualities and more with her as our property manager each day. I could not possibly adequately convey what a breath of fresh air it is to have her in our midst and I hope to keep her "on our team" long into the future. Thank you, Ashanti! read more

We liked working with them when we had our previous property manager. This new property manager doesn't even live close to our property and has only been her twice in six months. We tried to talk to the higher ups and they have just ignored us. Keep in mind we actually pay these people to do a job. Would be nice if they did it. Terrible. Starting to look at other management companies who actually work with the community. Very disappointed. read more

Let me begin by writing that I'm a long-time resident of the Windward community not prone to "posting" comments. However, I have had a very positive experience with WCSA's management team, Access Management and want to take a moment to personally thank both Melissa Cuylear (now married, congratulations!) and David Hill, my contacts, for their assistance. As I set up a new consulting business, operating temporarily from my residence, Ms. Cuylear and Mr. Hill helped me tremendously by being supportive, while maintaining a high level of professionalism and smooth interactions. They ensured the multi-stage process was executed smoothly, efficiently, and most important, successfully. Mr. Hill initially fostered me through the process ensuring all covenants, etc. were in order and interaction with the City of Alpharetta was completed properly. Ms. Cuylear served as liaison with the WCSA board and ensured smooth sailing to completion. I sincerely appreciate their guidance and support. Thank you very much Access Management! read more

Awful Company. Keep Stephanie Munn, Ashanti Shine, Bryan Smith And any of the other crooks from this company as far away from Your property as possible. Use City Heights as a reference. They came took $400,000 from us and then quit without completing a single repair or making a single improvement or giving proper notice. Left us with 30 days including a holiday to find a replacement. If you need a management company this one isn't qualified to manage a McDonalds let alone real estate. Our property value has tanked thanks to these degenerates. Keep looking if you value your investment. read more

my wife and I have lived in the past 30 yrs maybe 4-5 different homes with an HOA this one for sure takes the cake. If you call and want anything done or any questions answered more than likely by the time you get off the phone you'll need a roll of toilet paper to get all the shit outta your ear nothing but exc never any results they're not responsible for anything within the community it's all the residents problem. These (10) Leyland cypresses wound up on my property and they don't no how they got there but they say there mine, but we don't buy garbage so I no there not mine. They are a nuisance and a liability they were illegally planted and improperly planted with no permit local ARBORIST deemed the trees come down and my fence be replaced they won't do it. THEY CLAIM THEY DONT NO HOW THE TREES GOT THERE.. UNETHICAL, UNPROFESSIONAL. Dealing with this company is EXHAUSTING in its self. Been here to long to comfortable it's time for a change residents wake up let's take our community back and secure our investment.. read more

I'm a condo owner and resident at a property they've recently started managing. Unfortunately, the manager they assigned to the property is not as professional as his/her last predecessor from a different company. (S)he and the Access Management Group staff who are based at the company's headquarters do not timely respond to resident/owner emails, come across as rude, and don't send out advanced emails/notices for such things as apartment inspections, but instead wait until last minute to give all the owner/residents heads up. A few months ago, they entered all the units to clear drains, but gave less than 24 hours notice--instead of several weeks notice--not just that they'd be entering units, but asking residents to move things around in preparation. Highly unprofessional, disrespectful, and discourteous. I'm giving two stars instead of one because they've gotten some needed work done, but they'd be SIGNIFICANTLY better if they were FAR MORE responsive to, and courteous in their communications with, residents, and somewhat less confrontational. read more

My experience with Access Management, particularly Kent Atzinger, has been nothing but seamless. They have managed our HOA for years, and we have been very pleased with the service levels received. Kent is not only extremely responsive to community requests, but he also makes valuable suggestions as to how we can better manage our community. His experience is invaluable, and we appreciate his suggestions and quick response time. I also feel that he and the team have knowledgeable contacts who provide great prices to our community. He has recommended several vendors, and we have always found them to be price competitive and also to provide quality work. While it might not be flashy, Access Management's online system is easy to use and provides an easy-to-use interface to pay outstanding bills as well as access to financial reporting for Board members. This goes to show that the company makes an effort to be transparent with all aspects of property management. The Board always has instant access to see their P&L and balance sheet, as well as information about outstanding balances and recent payments. This transparency enables me to feel comfortable that AMG is a trusted partner. Access Management is in a tough spot -- they often play the "bad cop" in interactions between the Board and homeowners. They deliver tough news that accounts are delinquent, they collect the bills, etc... I can't say I envy their position! But we have been so pleased with the way that the company handles resident interactions -- it's always with respect and care, but they also know how to stand their ground with difficult homeowners. As a Board member in my community, I know that our property is in good hands! read more

Zero stars is the reality of this unresponsive management group. Send them an email and you might get a response a few weeks later, if at all. Residents are constantly complaining about being warned or fined for things they haven't done and when picture proof is requested it falls on deaf ears. Equaled in incompetence only by the Summer Walk HOA board members, these two groups of unlearned nitwits are made for each other. read more

As President of the Board of Directors for Blackberry Ridge, I have had frequent communication and dealings with Lee Jackson, our property manager, over the past several years. I have found Lee to be responsive and professional no matter the issue; helpful with ideas and suggestions; and diligent in his follow through to a generally successful resolution. I appreciate his help (and that of Access Management) in the many aspects of changing and righting the path of our HOA. Bill A read more

The best Management Company our community has ever had! Brad Thisdale is excellent and very professional. He's been very instrumental in helping our community accomplish several goals and resolve some longstanding issues. Very happy with Access Management Group! read more

I live in a townhouse community managed by Access Mgmt in Northeast Atlanta. They're great...return phone messages and e-mails promptly and follow-up on recommendations quickly. Enforcement of association bylaws and rules is handled sensitively but firmly....and in the interest of all owners, after BOD consultation. Access communicates with the community on maintenance and construction activities ahead and on a timely basis....so there are no surprises. I recommend them without hesitation! read more

Robert D Powser is the most rude and obnoxious customer service representative ever. This person does not even know the facts and gets upset when corrected. He yelled at me and thinks would not listen to a word I had to say. Access Management group took began managing the HOA for one of my properties April 2013. I have owned this property for nine years and always pay my fees on time. All of a sudden they send a letter saying I owe for paying late since 2011. Also he claimed that the prior management company added late fees if not paid by the 10th and I correct date is the 15th. I have the payment coupon to prove it but again Robert was so busy yelling he could not hear. Run from this company as long as Robert D. Powser is there. Oh and it took a week of calling for me to even speak to a live human being. read more

I highly recommend Brad Thisdale as property manager for your HOA. He has worked with our board and neighborhood for many years and he handles all our needs, answers questions promptly and provides solutions to both the board and neighbors who contact him directly. I like his positive attitude and concern for helping us keep our community in the best condition. I'm so thankful for his years of service to Stonecrest at Abbott Lake in Conyers. Thanks Brad! read more

Having served on my communities HOA board for nearly 20 years, I have worked with no less than 6 Property Management companies. Most were good, one was unbelievable and another simply not very memorable. Our association moved to Access Management about 2 + years ago and we are pleased. At first, there was a bit of a learning curve as we are a very small community. However after trying 2 of their team members we ended up with Lee Jackson and couldn't be more pleased. His professionalism and attention to detail is ideal, and I would say he is one of the most pro-active managers we ever had. I would highly recommend Lee Jackson and Access Management Group. Even though we're small, they make us feel like we are valued clients. read more

We've had the pleasure of working with Access Management Group for over 8 years. They've been prompt, professional and very responsive to all of our HOA needs. We've had the pleasure of working with John Thisdale and now Brad Thisdale who makes working with them very pleasurable. Great job! read more

We have used Access Management for the last 8 years as they've provided full service for our HOA & are pleased with the service & guidance provided to us by our property manager Lee Jackson. Not only does he competently execute his assigned duties but he takes the initiative & presents us with "best practice" ideas he culls from his other communities. Happy to provide a reference to any prospective HOA. read more

I am on the HOA board in our gated community. Access Management has done a great job of keeping our property running smoothly. We are in a transition with a new landscaping company and our agent has been very helpful and patient!!!! I am very happy with the management company. read more

Have to agree with others, lack of response, bad attitude and horrible customer service by myself and 7 other neighbors in our very high-end community in Canton with an average home value of $850k. Would recommend several others and NOT ever to use this unless they make dramatic improvments. read more

Absolutely awful! You might as well take your money and flush it down the toilet. Communication with this company has been Bad to say the least. Prior to things escalating I still could not get emails returned or phone calls returned. No clear set of goals or regulations are set and violations are cherry picked for enforcement read more

Worst HOA management company ever! Very unprofessional, they don't DO anything accept drain your bank account! Then when you cancel they give all documentation back to you a complete mess and allow your accounts to go into default!!! Do not use them! read more

Working with your group of Professionals is an absolute pleasure. Your skilled staff makes it easy to complete projects in a timely manner and keep related cost in line. Many Thanks! Bill Osterhold Signature Tennis Courts, Inc. read more

Vanessa Higgins and Access Management Group are totally awesome! Great service, always helpful, I love it when I see that they will be the HOA management group on a contract I am preclosing for the law firm where I work. Vanessa is so on top of things and responsive. She makes a precloser's life much easier! read more