"The absolute best car rental experience I've ever had! The online booking was incredibly…read morestraightforward. When I arrived the staff was exceptional, friendly, and efficient. They had exactly the car I requested, and the vehicle was immaculately clean and drove smoothly. Drop-off was just as quick. Highly recommend!"

This place is so amazing very professional very helpful specially for me trying to go to prom last…read moreminute. The car was in very good condition. It was like new very well maintained very good price. I love the location. I love the professionalism.

Incompetent! Spent more about 45 minutes trying to get a rental. Gave her a drivers license…read more Emailed and faxed my insurance. She even called my insurance company. I've never had to jump through these many hoops to rent a car. After all that, she proceeds to ask me for another form of ID that has my address????? Claims my insurance company could NOT verify my address! How do they send me my bills??? Not only did she lose business for the rental company, she lost business for the dealership I was going to get my car repaired at. Good job!

I reserved a SUV for a family trip with another car rental company and was told the morning I went…read moreto pick it up that they didn't have a vehicle for me (very unprofessional). Needless to say, I was in a bind and needed something quick as we were supposed to be heading out of town that morning. Luckily, I found out that Toyota rents out cars and had a minivan that would fit all of my stuff and family. Kim was super nice and helpful and the minivan was pretty comfortable, great on gas, and met all of our needs for our trip. I can't thank Kim enough for saving our family trip... I will defiantly go with them for the next time I need to rent!!

I rented a car for a week, and I had a fantastic experience from the moment I picked it up until I…read moredropped it off. Thanks to Diamond, the process was stress-free. She had a positive attitude and provided excellent customer service.

My insurance was helping pay for a rental vehicle while my personal vehicle was being repaired at a…read morebody shop. I had asked this location if they happened to have an upgraded vehicle such as an SUV as that is what I normally drive. I needed a bigger vehicle for work purposes. This location told me they did NOT have any bigger vehicles on the lot, so I went with the regular car and just had to make ends meet on my end for the time being. To my suprise, when I returned the vehicle I was going to be charged over 200 dollars for an over due rental (This is what they told me on site). I called my insurance and they were able to clear it. No big deal. A week later, my credit card was charged an additonal 175. Turns out they put me down for an upgraded vehicle when all I received was a regular sized car. I once again called my insurance company to figure out what they were actually covering vs what happened at the lot. Called enterprise and notified them of this problem, they told me to call insurance, insurance told me to call Enterprise... either which way I was ripped off from enterprise as they rented me something I did not actually recieve and they will not fix the problem. Absolutely ridiculous and shady behavior all the way around. I'm out of a good amount of money and looks like I won't be getting it back.

After recently getting rear ended, I had to acquire a rental while my car is in the shop. This was…read morethe easiest process ever. They sent a car to pick me up and had amazing customer service and conversational skills! The employee that helped me was amazing and it didn't hurt that we are both alumni from the Best university! Go Jacks!

ANSWER THE PHONE!!!! We called multiple times to get a price estimate since every time we go…read morethere's a price increase. No answer and the call center person cannot help us.

The process was simple, paperwork and dl verification if debit, credit only asks for card and DL…read more Unfortunately the car had a chip prior to rent that I didnt notice until afterwards. They do not do a walk around with you nor do they take pictures. I highly suggest you do both. The counter person was nice during check in, however the check out was not the same. The check out person, Brenda, was curt and borderline rude. She charged an extra fee for gas as well even though I returned the car on full! (Offered refund after I mentioned it) I was maybe 45 minutes late and I was charged 33 dollars for it. No waive of fee either. I wouldnt recommend This Avis location. Maybe alternative locations or another company such as Hertz or Enterprise.

They are always kind and helpful. They do their best to make the process easy and fast. They are…read morepatient with my questions and explaining what I needed to know. I travel out of my way to go to this Avis. They are awesome here.

I had the worst experience ever at this location, I was not satisfied with their customer service…read moreat all. I will never rent a vechicle from this company EVER again.

Terrible service! Not friendly or helpful or caring in anyway!!! 30 minutes waiting for a shuttle…read moreat LAX!!! Unacceptable! Called Budget and they said that it is normal that shuttles only run every 15-20 minutes! No apology! No one cares! Never renting from Budget again. And meanwhile, 6 Avis shuttles go by, 5 Hertz, and every other shuttle from car rentals other than Budget. Never again!

I showed up to the wrong location and they helped me out with securing a rental. It was my mistake…read more The employees were very helpful.

Had a great experience at this location! Keyanna was really helpful with the pick-up process and…read moredid a fantastic job walking us around the car and explaining some of its features. We were in and out pretty quickly. Plus, we were able to leave the rental at Joe Hudson Collision once our car was finished being repaired. Highly recommend!

Reserved a truck online and as I arrive there was no trucks available the day of travel.read more

Customer service and explaining correctly what I'm paying and especially explaining "optional"…read more insurance with them didn't even explain correctly and made me pay $32 to get it and another $32 to take it off

This was the best end-to-end customer service I received in all my years of renting! I'd opted to…read morepay a reasonable price through Expedia, hoping to avoid the high pressure sales tactics the cheaper rental companies employ on exhausted travelers at airports. Thankfully there was none of that, just courtesy and smiles from Brandon B, Jace and team. I will definitely rent from Enterprise the next time I come to IAH.

I had the worst experience at this location yesterday due to the behavior of the manager on duty,…read moreChamp. His conduct was unprofessional, demeaning, and condescending. He should not be in any customer-facing position. I was sent to this Enterprise location by Uber for a car swap after getting a flat tire on the rental I picked up Monday. The vehicle had no spare, so it had to be towed. The flat occurred around 5:45 PM. When I arrived, I explained the situation and was told to speak with Champ. He informed me that no rentals were available at that moment and asked me to wait until he cleared the current line. I waited outside in the cold for 15-30 minutes as more customers arrived. I eventually asked if there was somewhere I could wait inside, and he directed me to a seating area. After an additional 20-30 minutes inside the airport, I got into the main line. I was again instructed to speak with Champ -- meaning I had to go back outside. By this point, I had been waiting for over an hour. I approached him to ask for an update and to understand how many customers he needed to assist before I would receive help. Champ became immediately escalated, telling me I "wasn't his customer" because I didn't pick up my rental at that location. He insisted he would help all customers with reservations for that branch before assisting me, despite the fact that I already had an active rental and had been waiting longer than many of the customers he assisted ahead of me. I reminded him that he works for Enterprise as a whole, and I could not understand why roadside assistance would send me to a location that supposedly had no vehicles. He then yelled that he wasn't going to argue with me and walked off to help yet another customer who arrived after I did. At this point I called Enterprise Roadside Assistance, in tears, trying to understand why I was sent there and prepared to request an Uber home. I asked Champ for his last name for documentation purposes. He yelled back, "CHAMP! YOU CAN TELL THEM CHAMP -- THEY AIN'T GOING TO DO ANYTHING!" After another 10-15 minutes, Champ suddenly produced a vehicle -- a Mitsubishi Mirage -- that had been sitting in the lot the entire time. I didn't care what the car was; I just wanted to get out of the cold and go home. I finally left with a rental around 8:30 PM, nearly three hours after the flat occurred. **This was the worst customer service experience I've ever had.** **I will never use this location or enterprise again.** **Champ should not be in a customer-facing role in any capacity!**

I made a reservation to this location, pulled up and saw plenty of cars, but they said they had…read morenothing available. The thing is I understand if they were all booked, but they never even tried to look on the computer and check for me. They just sent me on my way. I think it was close to their Time to get off and they just wanted me out of their face.

Beware of your BILL!! They charged us $900.00 for extending our rental 2 days. Online it was…read moreoffered as a $40 difference....but they did not tell us about the huge charge that would hit our CC a week later. Double check everything before you rent a car from here! Service was ok and the car was in good condition, but the money they charged us was completely unexceptional!!