The process was simple, paperwork and dl verification if debit, credit only asks for card and DL. Unfortunately the car had a chip prior to rent that I didnt notice until afterwards. They do not do a walk around with you nor do they take pictures. I highly suggest you do both. The counter person was nice during check in, however the check out was not the same. The check out person, Brenda, was curt and borderline rude. She charged an extra fee for gas as well even though I returned the car on full! (Offered refund after I mentioned it) I was maybe 45 minutes late and I was charged 33 dollars for it. No waive of fee either. I wouldnt recommend This Avis location. Maybe alternative locations or another company such as Hertz or Enterprise. read more

They are always kind and helpful. They do their best to make the process easy and fast. They are patient with my questions and explaining what I needed to know. I travel out of my way to go to this Avis. They are awesome here. read more

We rented a car for a road trip. The better gas mileage vs. our SUV was forecast to almost completely pay for the rental while not putting the miles on our own car was just an added bonus. When we got there, they said that they didn't have our car, but they "upgraded us" to an SUV. They offered us no apology, said it happens all of the time and should be expected. read more

Cheaper than others. Customer service is okay but slow. read more

Avis - Car Rental Near Me - Humble, Texas

Horrible experience. Was renting a van for a weekend for the family. We made reservations for 12 in the afternoon on dec 31 since I get out of work at 11. The reservation was completed and everything was fine. On the date of pick up we arrive and the doors are locked. It's roughly 12:06 when I walked up to the door but we got there sooner just waited for a moment for the rain to slow down. Made sure to park on front so I know the gentleman saw our car. Well they stated they closed at 12 and that we are late. Our reservation was for the time you are closed? I was confused. So I asked the gentleman to try and make an exception as we weren't aware that the location closed at the same time our reservation was for and that there must have been a mix up. They ignored me and by this time there was 1 more customer who also stated she had a reservation for 12. They walked around and acted like they didn't see us and then Just stated that we were late . When I tried to ask for a phone number one of the guys walked to the door annoyed and told us if we didn't leave they would call the cops on us. This was unreal! I hope the woman who was standing outside with me writes a review as well. We both looked at each other in shock. Never again. Needless to say I was able to get a rental from enterprise and they honored the pricing as well. So disappointed. read more

GREAT SERVICE! Have travelled the world for business and never have I experienced such great personalities and people who love their jobs Just ask for Reagan or Brenda Thank you Reagan and Brenda read more

A good value for sure but dismal service. The employees were totally overwhelmed and awkward. They had no solutions to anyone's problems, only excuses blaming "corporate." The whole place was full of irritated customers who had reservations but no vehicle was available. When I asked if I could park my car there for three hours while I was using the truck I was told that I couldn't because there wasn't even "enough parking for the Avis employees." Really odd experience. We will give another company a try next time. read more

Great service! Will definitely rent from them again, especially after having such bad service with other car rental companies in the same area. read more