I had used this provider for many years and this week needed their services again. Sadly I have…read morediscovered they are no longer in business. The phone number is answered but I'm told it's a wrong number. I've tried texting only to get the same response, wrong number. I googled and found that the owner passed away in January of 2021 so I can only guess that they are no longer in business. I am now looking for another plumber that I hope will be as good as Cesar.

So far I have done business with them 3 times...Our tenant called us because the newly installed…read moredishwasher was not draining and water was leaking outside near the laundry room. Cesar went to the house that afternoon and it turned out that the handyman had not removed the knockout on the garbage disposal before hooking up the dishwasher - it does say to do that on a sticker in big red letters, that you have to remove to install it. At any rate, if we had been in town, I would have installed it myself. The water leak turned out to be due to the water heater element overheating as it was at the end of its life cycle. Not mad-it was the original one and held up for 15 years. Service call was $75, Cesar allowed me to purchase the gas water heater from Lowe's (I found a $50 off coupon and was able to apply it to a sale item) and he went to pick it up. He did give me a military discount on the labor which took the total from $410 to $320. He also installed a drain pan at no additional cost. I found the right one on amazon, but it was on back order and would not have arrived in time for the installation. Our tenant called a couple of weeks ago to tell me that El Paso Water had contacted her because of unusually high water consumption, which pointed to a leak. It was a nobrainer for me to call Cesar. He thoroughly investigated all possibilities. He fine-tuned some minor water wasters. The major culprit turned out to be the plumbing for the pool equipment. The total with military discount was $720, which included the 2 days he spent looking for and then fixing the leak, as well as replacing the cartridge in the master bath shower as it was defective and the temp could no longer be adjusted. I thought this was more than reasonable as I was very much worried that it would be sky high. While the nature of this business dictates by appointment only, Cesar is very responsive and ALWAYS calls back if he cannot answer the phone and you leave a message. He also works with you and sends photos and the invoice if you cannot be there in person. I find his positive customer service attitude very refreshing in an area where we have been often left high and dry waiting on someone to get back to us or making appointments and then not showing up.

I would have to do 4 star only because no one is available on weekends and the answering machine…read morelets you know you have to call back Monday 8 am. So for those that need weekend or after hours help, you'd have to wait. Aside from that, phenomenal service, I had left a message over weekend and got a text before 8 am Monday. My issue at home was my water softener was leaking water in garage. They called and text and I was able to communicate quickly through text since I was at work. They told me someone could be out first thing this morning and gave me a 10-11 timeframe and even showed up minutes before 10 am. They quoted me before going saying no charge for assessment but the problem I had would likely cost me $125 and that's exactly what they charged. I didn't feel lied to or tricked and I felt like the communication was outstanding. They gave me options of what I could do (buy new system, change lines so system isn't used anymore, etc and let me decide. They were friendly and helpful in understanding all options. I will definitely use them again.

This company was awesome. Everything went smoothly. Albert was informing us with all updates…read more Ivan and Abraham installed and did everything with ease. They made sure everything was working before they left. Cleaned and removed the old system and left my garage clean

I called Adrian concerning a water leak at one of my rental properties. He answered the phone at…read more8am, located the hot water leak in the concrete foundation by 10 am, and had it repaired within 24 hours of the original call. I have to give him 5 stars on that alone, but his people were very professional and I am grateful to have discovered him. Thank you Adrian, for your professionalism, and responsiveness. Jerry Black El Paso TX

Adrian came out on a Sunday to address a gas leak. He explained everything well and worked to keep…read morecosts down. So far we are ver pleased.

Angel is a young professional entrepreneur who carries knowledge of plumbing that is compatible…read morewith well known corporations. He recently installed an RV sewer dump station and I was fully pleased so much so that I hired him to do another job which I was also very happy with. Happy Customer!

Reached out to request a quote for a slab leak and Angel came to my home within an hour and was…read moreable to provide me a quote that was reasonable and was able to complete the work same day. Very professional and I will definitely be recommending him to everyone I know

I called several different companies looking for someone to give me a reasonable quote for a toilet…read moreinstall and haul away my old toilet. After several ridiculously high priced quotes a lot of mañana's meaning (tomorrow) which never came and also being told by some companies they didn't do caulking around the base which was odd I was almost going to give up looking. On my final attempt at contacting a professional plumbing company I came across Richy Rooter and decided to give them a shot, I'm so happy I did. Ricardo was very polite and professional on the phone and in person he gave me a very reasonable quote and was available next day for my toilet install and haul away. He was on time super clean and extremely hard working. Ricardo finished in a decent amount of time and made sure I was happy with the results. I'm so happy I found this company and would absolutely recommend them for your plumbing needs. You would never know the toilet was replaced it looks like it has always been there and we are happy we got the work done so promptly in such short notice.

We needed a cleanout snaked very badly. I called a different plumber, who said he would have…read moresomeone out within two hours. I took the day off work and waited and he never showed up, and the plumber I called originally never returned my calls until after 5pm. I called Richy the next day, and even though he was busy that day, he made sure to take time to get to me. He fixed the issue in no time and even followed up the next day to make sure everything was still Ok. He is a standup guy and deserves all 5 stars.

I'm so pleased with this company. I had an issue that needed immediate repair. Dunn plumbing came…read morewithin 30 minutes and installed a water shut off valve behind my refrigerator as requested and even went beyond that request and fixed the leak under my kitchen sink. Was extremely satisfied with the high quality work and compassionate care. I will definitely use them if I ever have any other plumbing issues and highly recommend them to anyone needing plumbing repairs. Their pricing is reasonable

I am delighted with Dunn Plumbing! My recently installed Moen shower plumbing had an issue, and…read moresomething was blocking the water flow when turning the handle. Dunn Plumbing checked it, replaced the defective part, and it's working like new again! Jim was responsive, diagnosed the problem, and fixed it quickly. Very reasonable price, excellent workmanship. I highly recommend Dunn Plumbing and will call them for all my plumbing problems!

They fixed my water boiler during my lunch break! and I had called them maybe an hour prior to…read moreinquire availability. Fast efficient and professional. They definitely know what they're doing. Last tech that checked out the issue said it was a completely different problem and was going to charge me more than double.

They have made appointments and never shown on multiple occasions. Frustrating when your trying to…read morerun a business and need someone who is reliable. I would try someone else

Thanks guys for the great work converting me over to a tankless water heater, now I have an extra…read morecloset, turned out great. Always good work from them, and they are very punctual. J Black

Innovative Trades was INCREDIBLE! They came out because we had faulty electrical issues that we…read morecouldn't figure out. The service providers were very knowledgeable, helpful, friendly, and clear with their explanations. They resolved our issue going above and beyond what they had to do and we would recommend them/use them again!