This place turned out to be a nightmare. The first girl they sent me did a great job washing my hair. Then she was late a lot. She really wasn't interested in working. She came dressed inappropriately most of the time. I would find her laying on my bed playing games on her phone. I ended up having to get rid of her.
The second one came the first week because the other girl couldn't make it. She did a great job washing my hair. She emptied the dishwasher and ended up breaking a plate and a saucer. I found a piece of the saucer on the floor. She said she didn't know where it came from. The next day I found the broken saucer in the cupboard. I also discovered later that she had cracked a plate and hid it under other ones. I asked her to put my trash out at the curb. She was gone for about 10 min. I asked her if she figured out how to open the gate and she said no problem. She did not put the trash out. The next day I didn't see the trash can so I called the trash company thinking it had been stolen. A few days later I was able to get down the back stairs and found the full can sitting there. It had not moved.
They sent me a third girl who did a great job for several weeks. Then she had to stop because she said her son was getting out of school and she did not have child care in the afternoons. When she left, she said she wanted to come back after her son went to visit his father in six weeks.
Then they sent me a 4th person. It was a man the last time. He refused to do anything and wouldn't leave until his time was up.
The next day I was getting up, having something to eat, and getting ready to go to the doctor, and one of the supervisors showed up and wouldn't leave. She said one of the workers said there was feces piled around my house. That was probably the one I got rid of for playing games on the phone. The supervisor said she didn't see anything like that. I had potty pads down for my dogs for the nighttime. The only place she smelled urine was when she was standing near one of them. I was just getting dressed for the day and hadn't put new pads down yet.
The office was a complete nightmare. They insisted I needed to have someone come deep clean before they would send someone else. I told them their supervisor had shown up unannounced and didn't see what their crappy employee was trying to say. She insisted they had to believe the employee, even though the supervisor said she didn't see anything like that. They tried to say it was my fault that 3 out of 4 of their employees were garbage employees.
I had PT and an LVN coming. I asked both of them, and a friend that would come by every few days, if my house smelled bad. All three of them told me it did not. So their need to blame me for things that were not happening was them trying to justify their crappy employees.
I ended up contacting the regional manager. He said he understood why I was so upset and would be dealing with the people in the office because this was not how he wanted his company to be thought of.
I definitely will not use them again after my next surgery. They really don't even deserve a 1 star rating. read more
