Really frustrating to deal with. From the very beginning -- issues with bids being misplaced, emails not being sent, phone calls not returned, mis-communication between employees, and incorrect information being given on what services they do and don't offer.
I had to call the shop several times each week to keep things on track with the doors. Which in my opinion, is part of their job description, not mine as a customer.
Just this morning I sent my contractor in to pick up the doors and they sent him away without the hardware. I called to settle our remaining invoice and they let me know on the phone. I had to have him drive back wasting hours of time for a mistake on their part.
It was a culmination of many little issues, not one mistake which is easily understandable. I'd suggest finding a company with better customer service before wasting your time with Accent Doors & Trim. read more