Awesome ride great staff, boat ride was really smooth and the bartenders were really helpful

Read the 31 "filtered" reviews and all the 1 and 2 star ratings. A girlfriend purchased a living social voucher for a dinner inclusive cruise and was kind enough to invite me. The original price they advertised as $90 for two people, but after the discount it was $45, then she realized after she made the payment that a 17% gratuity fee was taken without her previously knowing, which was a sneaky tactic of them. Still, we were both stoked for this marvellous experience for a discounted price. Burrard Queen boat: -Very outdated. Something reminiscent from the 1980's -Everyone was sitting by the windows which were dirty, and during dinner the waitresses and the engineer started wiping the windows with scented chemical cleaner (perhaps someone complained?) The cruise: -when we went upstairs to the deck we got to see some beautiful scenery of Vancouver (the best part but not in accent cruises control) as the boat was circling around aimlessly. Was hoping to see west vancouver !! Food (The engineer said the food is "absolutely delicious" with emphasis added and in a reassuring tone) -The "absolutely delicious" food was from Costco! -To ration the food a graceless cafeteria man wearing blue surgical gloves serving chicken and salmon was present -The tea was tasteless -for dessert it was some tiny piece of previously frozen cake with just a teaspoon of "real" whipped cream -Drinks cost extra and overpriced, so didn't bother The crowd: -Around 30 people altogether -Attire: very casual -No one looked super thrilled -Throughout the entire cruise the engineer guy or the director as he called himself stood around doing nothing except when he wiped the windows Overall: 2.5 stars. Definitely glad it wasn't full price, had a great laugh, lots of food and a great conversation with my gf Thank you for taking me :). Do not pay full price!!! read more

Seriously...no stars if possible. I am writing this after just completing the dinner cruise. I really dont know where to begin..but this has to be the my most horrible dining experience in vancouver. Total failure from start to finish. In the end, at least 30 out of 60 people marched straight to the office to ask for a full refund. Here goes....boat was old and dingy. Not enough lights and direction in the harbour. Inside the boat was so cold people had to wear their coats. Washrooms were tiny and cramped. ( i cannot sit if i had to) .for supposedly a harbour cruise, all the windows were fogged up coz there was no heating inside..so seeing the lights and sights were impossible unless u stepped out. There were 3 small portable heaters scattered around but useless in -4 weather. Now for the food: "buffet style dinner " was advertised...should have read "rationed food" somewhere.during the middle of the line, they ran out of bread. No refills they said. Then salad went..no refill too.people complained, salad came out. Then the main course ( turkey) wasnt enough for everyone. Several tables only got the end bits and pieces..some none! The line was like a cafeteria style where someone scooped the turkey and vegs...everythjng was counted and rationed. People were hungry but staff said no more food as that was our budget. Prior to dinner, the emcee said ..eat to your hearts delight...what she meant was..eat vegs. Even hot water for tea ran out during middle.of service. When we complained that it shouldve been buffet style as advertised, they said yes..but only style...not buffet as in all you can eat!! Wtf!!! we were all flabbergasted! Clear rip off. They counted every piece of bread and turkey slice. But were generous with mash potato and vegs lol. The nail.on the head was when i saw the boat captain come down for a meal..when he saw what was left ...he threw the tongs on the table and just had coffee. Ordered a pop...given a small.glass equivalent to half a can. My friend ordered 9oz wine...he got 6 oz....fresh bread? Nope, stale.cold bread. Even the plates were ice cold. Cutlery was dollar store kind...as soon as food hit the plate...cold.in under 5 mins. For dessert, it wasnt laid out buffet style...you had to ask for it. If you didnt, u did not get offered.you would never get it. I found out coz other tables were gettjng it and i wasnt. Cake was stale as can be. Unfucking believable! They tried tonget people to sing for free drinks...yeah right...most people.wanted to get off the boat already. Its sad coz most of the clients were dressed up , some were celebrating a special occassion...table next to mine had tourists from brazil..some drove all the way from fort langley. .everybody was complaining from start to finish. Sure Enough, after the cruise...majorty went marching in for a full refund. Stay away! Never again! Cost was $138 for 2. I got every penny back. - as did all the others who stormed into the office. read more

I got the Social-life groupons for the 3 hours wine flight cruise. Just one word ............ Disappointment !!!! I brought my BF and wanted to make him a nice surprise. We were both happy about the idea but it turns to be a disappointment. It was like a cafeteria on a boat. You have to get up to pick up your wine for tasting (8 tiny glasses and we were upstairs), what a workout to drink few sip of wine. The cheese and appetizers were ridiculous. A self service of a blend cheddar and brie with greasy quiches. No nice music at all, sometimes we could hear some, but most of the time, nothing. We didn't go very far for a 3 hours cruises, from Granville Island to False Creek to Kitsilano and back......great ;-( It was around 100 CAD for the both of us, having a discount of 50 %. Definitely don't buy it for the full price, really not worth it. read more

I'm not a fan. We had the three hour "Sunset" cruise Living Social, and it was quite amateurish. The staff was quite inexperienced, the bartender couldn't make much of a cocktail, and the pricing was quite steep at $6.50 for a little glass of the simplest concoction. The atmosphere was odd from the start, from the cheesy 80's dance floor music, overly loud crappy PA system with a little dancy light effect on top, tables with cloth and a sheet of plastic draped across. It just felt lazy and tasteless. Thankfully they lowered the volume for a bit. We popped outside for a bit, and what a difference! Standing outside we enjoyed a crisp clear night, shining moon, a bit of quiet time to ourselves. After getting a bit of a chill, we headed back in. The dinner buffet was decent enough. The dessert was pretty much "McCain's Deep'n Delicious" chocolate cake. If you're looking for a truly romantic night out, use the same amount of money and pick somewhere else. read more

Three hour cruise turned out to be really a two hour one so that was a disappointment. The boat is nothing too fancy with plastic picnic chairs on the deck. However, if you're there just for the beautiful views of the harbor you won't be disappointed in spending the $ for this cruise. Be sure to bring a jacket as it gets pretty cool when the sun sets. Also get to Granville Island early to account for the time to find parking and the possible line up to get on the boat. 5 stars for the scenery. 1 star for the boat itself. read more

No Star if possible. Disgusting smell on the boat. Unfriendly bartender. Most yucky food I've ever eaten. Spent $4500 for renting for our whole staff. Probably spend $1500 for open bar. For the last hour, stay in Granville island loading deck... Charging extra $350 for that...????? Yuck read more

If we paid entirely with groupons, I think I could have given the experience perhaps a 3 stars, but since we didn't .... 2 it is. The ship is a bit old. The windows need a good cleaning. The bathrooms needs a good revamping. The fact that we had to pay $25 extra to try 7 really average wine/ beer in small quantities is a bit of a sham. Everything was not explained very well/ they seemed sort of disorganized..... The fact that they hid the bottles with a cover but didn't reveal to the guest what the wines were in the end, sort of defeats the whole purpose of tasting the wines without seeing what we're drinking. It's a neat concept that should be carried through. There's no form of entertainment or explanations throughout the 2.5 hr boat ride. The food was average. I did not enjoy the chicken one bit. When the best thing about the meal is the Caesar Salad, you know something is horribly wrong. The view from the ship was nice. And I can see how this could be a romantic ride with a significant other when your glasses are rose coloured, but honestly .... Don't think I'd pay to go again. read more

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My wife and I did the Christmas cruise that includes a full course turkey dinner and desert, singing songs, and contests. They gave away cruise packages for the winners. It was a great night out and would recommend it. read more

Accent Cruises - Beautiful night, the harbour was calm and clear as so was skies with the temperature of minus 2. - Tours Near Me - Vancouver, British Columbia

We did the Carol Ship Dinner. We bought through Groupon and felt it was a good value for the money. Food was average but everyone at my table went back for seconds. Great atmosphere and friendly staff made for an enjoyable memorable evening. read more

Accent Cruises - Buffet Style dinner. Salad, chicken, potatoes, veggies, french bread. - Tours Near Me - Vancouver, British Columbia

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If you pay $40 per person, then it is ok. Anything more would be a rip off. The food was average - the pastries is IGA market quality. They probably bought it there and load it up on the three-tier tray. The tea is tazo tea. You get a selection and you pick. The hot water was a bit sad. They fill the tea pot with half hot water. Not sure if this was by accident or not. Feel like they were rationing the hot water. They did gave us more hot water when we asked. The women washroom was good. Clean and nice and there are two stalls. Men has 4 stalls, but they are downstairs and awful. I heard it has flies. The sun deck was nice. The cruise last for two hours. After-ward you can stroll around Granville island. Overall, if you pay $40 per person, then it's fine and is a decent experience. In BC, the best Afternoon tea is at the Empress Hotel in Victoria which cost about $60 per person. So... if the men washroom was clean and the food is the same IGA quality, I would say $60 person is ok because it's a boat cruise. However, if it is like what I experienced, then anything more than $40 person a rip-off. read more

Wow! My review is in stark contrast to the one other on this site. I was aboard the Carousel II. The staff were more than hospitable. They were endearing. They went above & beyond to ensure my every need was met. The food was fabulous! Had I not thought better of it, I would have filled my plate a second time! The venue was superb! The view spectacular! I couldn't have been happier with my experience! Thank you for a wonderful time! I look forward to sailing with you again! Alison read more

The office staff are weird and don't like customers the food is terrible and boat stinks they get tourist traffic because of their location most of their traffic now seems to be discount coupon now so the office staff are totally disrespectful to them the ship crew try their best Pretty screwed up management save your money read more

What a dump. I claim this as my first ghetto Christmas Carol cruise. It was freezing in the vessel, the food was cold and the host was loud and obnoxious! We sang traditional Christmas songs with no music! I do not recommend this place. Low class and loud. read more

Oh what a dismal night! There were so many things wrong with the Carol Cruise that I don't even know where to start. It started to go downhill even before the cruise even started. My sister had purchased 8 groupons for this cruise. The company then sent her a confirmation email with all her credit card information. When my sister pointed out that this was innapropriate, they sent her another email with her credit card information. According to someone in their office, no one has ever complained about this before. Now on to the actual cruise. Firstly, they had way too many tables in a too-small space. I could barely push my chair in and out and everyone at our table had to take turns cutting up their food since there was no space. The food was mediocre and service staff inexperienced. Our waitress had no idea how to pour a glass of wine properly and ended up spilling red wine all over our plastic table cloth. The wine was grossly over priced. They were selling $9 dollar bottles for $37 dollars and bottles of beer for $8.75. I understand they have to make a profit but their prices were absolutely ridiculous. Dessert was a Costco purchased carrot cake. Enough said. read more

My boyfriend and I bought the Valentine's Day Dinner Cruise offer on Buytopia; the offer was $99 for a 3 hour cruise with a buffet and Swarovski Austrian crystal earrings valued at $110. I'm just going to start this off by saying that I did not expect the cruise to come with a comedy show--we did have to exchange a couple commodities to get this show, but still. The Boat (The "Burrard Queen") - filthy, windows were not clean, window panes had dust and dirt all over them with general scrap - The seats were extremely cramped due to too many tables in the small area (i.e. The back of the seat of the people next to us was at our table) - the tables themselves were tiny - The women's bathrooms were shut down in the middle of the cruise due to clogging, and half of the men's bathrooms didn't have toilet seats (in spite of having actual toilets) The Service and Cruise: - The boat started moving about forty minutes after the cruise had "begun" (we were scheduled to leave at 19:00 and didn't leave until 19:40, even though seating was from 18:30-19:00 and everyone was on-board). So it wasn't a three-hour cruise, it was more like a two hour and some change cruise. - The waitress came to our table first to ask for drinks when there were roughly five other couples on board (we were very early), when we asked for a few minutes to think, she didn't come back for another 40 minutes, and that was only because my boyfriend went and reminded her that we're still waiting. Then she proceeded to bring us the wrong wine and walk around the entire cruise asking every table whether or not they ordered red wine. We ended up getting our wine half an hour after we ordered it despite being right next to the bar. - It was a sight-seeing cruise, but we didn't see any sights other than downtown Vancouver - The "Swarovski Austrian crystal" earrings are fashion jewelry you'd find at a dollar store, literally, with Asian typing at the bottom of the earrings right below the text "fashion jewelry" (and so clearly not from Austria) - The debit and credit machines were stolen the previous night, so they had to go and find a debit/credit machine from the office, which was actually just one machine that was out of batteries and had to be charged before every single transaction. Despite being the third couple in line, we waited half an hour just to pay for our wine. - There was no dancing; there was absolutely no room to dance, so that was clearly false advertisement, too. The Buffet: - After waiting an hour and a half to finally have the buffet be ready, we arrived just to find that the buffet was not at all as advertised. Here's the advertisement: "Choose from an entree of baked salmon with dill and lemon or teriyaki chicken, served with roast potatoes, sauteed vegetables, a salad bar, triple chocolate cake with real whipped cream for dessert, and coffee or tea" In reality, it was black pepper salmon, the chicken was arguably teriyaki, there were actually roast potatoes, and the sauteed vegetables were just sauteed carrots, there were only scraps of salad left, and the bread basket was empty. - They had quite clearly run out of food by the time they reached the other end of the boat where we were sitting. The couple at the table next to us didn't even get any food and had to go and eat elsewhere afterwards. The Host: - He continually asked for a "sexy" volunteer, and did not stop saying sexy after no one had laughed for the first five times. When a volunteer finally came up, he said, "Look at her? Isn't she sexy. Like a cheerleader..." - As part of the night's entertainment, they had a poetry contest where the winner(s) would win a free dinner cruise. When a girl had come up with her last-minute poem entry, he asked her to read it out loud, and when she said "no", he said, "She doesn't love you that much." - He degraded the captain of the boat, calling him polish derisively as his introduction and that he's the "little, weird-looking guy crawling around on the ground who cannot speak or understand English" - At the end of the night when there was absolute chaos, he said, "Good work, girls. I'm going home" and just left - Continually brought up the point that he had been robbed and constantly was flirting with one of the waitresses All-in-all, I'm giving this three stars because the food was good, we had a lot of laughs, the boat didn't sink, and it was definitely memorable--just not in the way that we had expected it to be. read more

Me and 3 of my friends got living social deals for the high tea cruise. Two of us are vegetarian so I called couple of days ahead to let them know. Man told me there was nothing they could do since the food was "premade" and we should be ok. More than half the sandwiches had some sort of meat or fish in them so we couldn't eat them. There was notning high about this high tea. The tea was tazo brand with couple of flavour choices at the table. The food was bought baked goods. We had 1/4 of a muffin on the stand with half a croissant mixed with other random baked stuff. We barely ate the food and went upstairs to enjoy the view from the cruise. Without a voucher this is almost $90 per person which is ridiculous. This is not a high tea!! If you are willing to spend good $ go to the fairmont for a real high tea experience. read more

Extremely bad experience. These people are just cheaters. Had a voucher and they did not accept it! There was no fine print or such a thing so that I could not use the voucher toward Valentine's day, and these people just did not accept the voucher! The person who I talked with was extremely impolite. I have no idea how the food is or the cruise but I'm sure this is not a place I want to be. AVOID THEM! read more

I was going to give this cruise four stars, but it loses some which I will explain. Overall, for the deal site prices it is worth it. I went on the dinner cruise. The food was a lot better than what I had expected, but there was very limited selection. A few years ago, I went on one of the cruises that leaves from the bottom of Denman, and that one is way better in terms of food choice. The ship was relatively clean, but small. However, it doesn't matter because you are really going for the view, and it wasn't packed. I take away a few stars because of the lack of food selection, the guy that was serving the food wasn't exactly one that carried himself with any sort of grace (imagine some guy that works on a fishing boat in a small town), and the inappropriate comment that one of the staff members made to me as I got off the boat. I guess in Vancouver I expect a little bit more civility. If you are considering it because of one of the deal sites, I would strongly recommend it. There were people doing some sort of wine tasting at the same time. With a big group of people, it could be fun. Just make sure to eat beforehand. read more

First of all, purchasing the deals thru Dealfind seems to be an exercise in patience. The cruise people don't communicate with Dealfind, so if you don't show up with your voucher in hand, expect to sit on their computer, pull up your email account and begin searching. Great way to start. The AC people were very odd to deal with throughout. Wanted to charge me twice for the taxes until I scanned my credit card statement to verify it had already been done. Guess that's what happens when staff turnover. The place is hard to find - go to end of the island, watch for water, stop before you hit it. The boat - dismal and old looking. Staff - all seemed new and really didn't know what they were doing. We were told someone would take our drink order (she didn't). We were told appy's were being served (it was actually dinner), I have run to Costco too when last minute dinner plans are made, but they've had our money for months so why they couldn't do better than frozen to oven is beyond me. The cranberry cheese was the best part but unfortunately, if you're stuck at the back of the cattle-line, you get very little. The best part of the cruise is the surroundings. If you can get past the smokers on the rooftop - why those people are allowed to participate in public things, is beyond me. Highlights: city and mountain views Warm sunshine and lovely sunset (courtesy Mother Earth) Disappointments, and why I'll never book with Accent again: 1. awful food: appys - tortilla chips with no-name salsa, cheese/crackers/ bread and M&M quiches and pig-in-a-blanket for dinner. 2. 3 hour cruise was cut to 2.30. 3. expensive drinks, $8/ small glass of wine. 4. bad music 5. nasty washroom (singular, not multiple) 6. relatively unattentive staff, too new to be working with the public .... read more

Old boats but maintained ok. Never pay full price as its never worth it. They always have Groupons etc. I left a water bottle which may seem insignificant but valuable to me nonetheless they don't care about it. Text book bad customer service for you dealing with this co. read more

Had a chance for the 1st time to get on one of these harbour cruises yesterday and it was fantastic! I think the weather also played a big part but the service was very professional and they definitely cared about your safety. The food was fresh and served hot with a great selection buffet. I wish we were on the water longer. Great place to enjoy a different side of vancouver. read more

. This company needs; 1. to come under new management with a different business philosophy. 2. Train the crew and give them a raise to encourage them. There was a shell-shocked-ness about them. A waitress dumped coffee on a table and she brought back napkins to wipe the mess. No one asked how we were doing during dinner. Misspelled our name on our table. How were we to know that you don't merit service if you don't hand in your credit card at the bar for drinks? No one told us about this procedure. 3. A major cash infusion. The Burrard _____ or whatever it was called needs clean up. Rust steaks and cracks in some windows. Only 2 stalls in lady's room. 6 in men's which is good but washroom (the head) looked like what you'd expect if you were sailing in some rusted out freighter. Arrgh matey! Good points; Most of the other customers were in good spirits. The water was calm. The salmon and dessert were tasty. Bad points re, food. Cheap cutlery; Reminded me of what you'd expect in a typical church kitchen. Sticky plastic table covers. Potatoes not cooked through. Carrots not cooked enough. No alternate for veggis. Chicken; just chicken cooked in canned crushed tomatoes. Definitely a budget supper cruise. We used a half price coupon and that was what it was worth. Bottom line, ask lots of questions before signing up. read more

The "buffet" was sad. Their website states there is a vegetarian option (there wasn't). The coffee and tea are very light. My piece of chocolate cake was tiny. The receptionist who answers the phone was a little rude. There was no entertainment. After dinner, guests put their coats on and we're ready to leave. My recommendation is to go with Harbour Cruises (best food and entertainment). read more

Went on the 3 hour dinner cruise tonight and was not worth the money I paid....it was supposed to be a buffet dinner but they only prepped just enough food to go around once. I've never seen a smaller selection of food for a buffet dinner. Drinks were over priced at the bar and one piece of instant cake for dessert? Ridiculous. Let me stop here because I can go on but there's no point because I think you can get the point of what I am trying to say. read more

Accent Cruises caused serious damage to my boat. One of Accent Cruises boats (Elequent Vancouver) crashed into our small boat during the fireworks and they just took off. The RCMP called it a hit and run. There are many witnesses, a police report, and Transport Canada ruling against them. They did serious damage to my boat and the people on board were shaken up. Since the incident, Accent Cruises has chosen to ignore all communication and not pay the damages. We took them to court and they didn't show up or respond, which resulted in a default judgment. After more than a year since the incident they still owe for the damages. This a completely dishonest and shady company. They also operate under a false name that is not registered with the Corporate Registry of BC. The real name of the company, for those looking to pursue legal action is "Vancouver Champagne Cruises". Our lawyers had to dig that up. They do this to hide from the other lawsuits they have against them. In any case. Do what you wish with this information. In my opinion they are crooks! read more

Not bad for the tour around the harbour. First bad sign was the 15 minute line up to get a couple of drinks. The serving staff was painfully slow. A bar would never survive at the rate they were going. The meal was good. Line up, buffet style. The meal room was stifling warm. Could barely carry on a conversation due to the music and crowd. Maybe because we were with 82 other people. Don't go with a big group. Upper deck was nice. Great view. A bit cool coming from the humid lower deck. I would only do this again with a small group, drinks only on the upper deck and if someone else was paying. read more

Terrific time for all thirty of us on Thursday night!! The food was fantastic, the service was excellent, the weather was superb. It was just over two and a half hours and sailed around Stanley Park along West Vancouver's shoreline. Greg, the host/officer was hospitable and made us all feel extremely welcomed. Tremendous value too! The bar prices were reasonable and they had great selection. I'm very particular and fussy with high expectations ... this experience was beyond my expectations. read more

I'm really glad we only paid half price from groupon for this cruise because it was awful! The boat was disgusting and dirty. The outside deck was covered in random lawn chairs everywhere and piled up all over the deck and around the outside of the deck was new carpet all rolled up so everytime the boat moved the heavy carpet rolls would slam into your chair and feet. The food was ridiculous, we all were laughing when we saw what they were serving. All bought from Costco - mini buns, deli meat thrown onto platters, potato salad and caesar salad. We were starving. Then for dessert, one plate of fruit. It was also advertised to include champagne but it never came. read more

I called and they gave me the Groupon price for the caroling cruise (although, I DID mention the Groupon...don't expect it to just be offered to you). I bought this as a gift for my boyfriend, who loves Christmas carols. He was also visiting from another province, and I am new to this city. When we stepped onto the boat, it was like stepping back in time into the 80s. The decor was fairly tacky-some off-red Christmas lights, candles on the tables, and a Christmas tree in the corner. Fortunately, I can appreciate tacky things so we just laughed and decided to enjoy the ride. The view was amazing! I can say that the looking at all of the Christmas lights was the main point of this trip. We were lucky because we scored a table right next to the window. The cruise was packed and many people were in the aisle-way-which would have definitely been completely pointless. The food was so-so. A turkey dinner that does not begin to compare to Grandma's Thanksgiving cooking. Also, I would say that they use the term "buffet" very loosely, as we were not invited for seconds. So fill up the first time! Dessert is a piece of store-bought cake. Drinks were pricy considering you are already paying 100-plus bucks for the cruise itself. You also have to pay for pop. The buffet does have water, coffee and tea but for the first leg of the trip you will definitely have to get some drinks from the bar. The carols were a huge disappointment. No instruments. Just three or four crew members dishing out some caroling books and we caroled for about 20 minutes or less. The people leading were not actual singers, which is fine, but the whole thing was very off-key.. Also, the songs in the book are songs like Rudolph, and not about the true meaning of Christmas. They may be a plus or a negative for you. Also, they mentioned there would be dancing when we got on the boat but this never happened. So that was the cruise. I enjoyed it because I have never been on a boat through the harbor before, and the lights were great to see. That being said, I would not recommend it to anyone that is going in anticipation of the decor, food, or carols. read more

I used them a few times, once a friend of mines family rented the boat and it is was beautiful. They took us all around Vancouver city and served us dinner that was fantastic. They also have a really nice Tea lunch tour that is a lot of fun :-) read more

We loved our cruise! We learned about Accent Cruises because of a Groupon. We went on the Wine-tasting cruise on a Friday night. The staff was super friendly, the views were spectacular, and the wine and cheese were delicious. What more could you want??? The wine tasting itself felt a little disorganized at times, but our overall experience was great and I would reccommend this crew to anyone visiting Vancouver. read more

Did a Christmas Carol cruise on a discount coupon which is the only way to do this. Even after tax and grat I think $50 was a little steep, most of it must be going towards the maintenance, crew and fuel. Do not pay the full price it is not worth it for the poor food quality. The best thing about this experience are the views you will see of False Creek and English Bay. The staff are friendly but we saw our waiter once when we sat down to get our drink order and we had to keep flagging him down to get water or more drinks and ask for the bill. The food is very mediocre, you will be called up and you can help your self to a basic green salad or an over saturated with dressing Caesar; then you will be served buffet style either one very tiny piece of ham, dried out Stove top stuffing, some mushy over roasted potatoes, some dry turkey, carrots and a not so great gravy. Then there are some small pieces of bread, margarine and cranberry sauce. Don't go to this hungry hungry as it is a not a help yourself buffet. The caroling was pretty funny and a nice end. Over all we are glad we went as something "Christmasy" to do but we won't be going again. read more

Good value and highly enjoyable dinner cruise through False Creek, English Bay and Burrard Inlet. Cruise could not have been nicer. Buffet good quality and crew friendly and helpful. No complaints and highly recommend. read more

Accent Cruises - English Bay from MV Burrard Queen - Tours Near Me - Vancouver, British Columbia

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It's embarrassing to have to write such an appalling review, but if I can save someone the time and money we foolishly spent, then I have made the world a better place! If it was just one or two minor complaints I could give this a pass, but the entire event was substandard from start to finish. This company needs to do a major facelift and upgrade, from staff to maintenance. The Boat: mould on the windows, crumbs on the window sills from previous meals along with gum and gum wrappers, stains on the plastic tablecloth. Safety: A staff member had a guest demonstrate the life vest, and asked him to walk through the boat to demo it to other guests. Oh, and if you do need one he says, don't do it up the wrong way 'cause the water's too cold to retie it! The Bar: Overpriced and small drinks The Service: These people truly don't know how. Bathrooms: Atrocious. Mould. Exposed wiring. Plastic wallpaper, ripped and stapled. The Food: Costco. Over cooked Costco. Served from tinfoil covered buffet trays by someone wearing blue surgical gloves! My husband asked for two pieces of chicken and was told he had to wait until everyone was served - fair enough. But when he went up for another piece of bread he realized the entire crew (except captain) were eating - which explained why we had no service throughout the dinner hour!!! Seriously? The crew couldn't have a four hour shift without stopping for dinner?! Dessert: A small piece of previously frozen brownie with half a teaspoon of whipped cream. Water with your meal? Serve yourself! Cutlery? Gave new meaning to FLAT wear - better to bring your own from the dollar store, it would be much cleaner. Sadly there was a rush for the exit when we docked. I didn't see one table tip. And for the very first time in my life, neither did I. I've NEVER not tipped. But tonight there wasn't one reason to. I'm sorry. read more

We did the cruise on the smaller boat this past Saturday. The food was 8/10! Very good! Buffet style and we were stuffed!! The staff on board is very helpful and accommodating. The cruise goes past luxury homes and is very scenic. Arrive early for table by window. All in all we had a great time and would recommend to our friends and family. read more

We bought a Social Shopper for the high tea cruise. What a huge disappointment! The food was absolutely aweful. The bread on the sandwiches was hard, one of the sandwiches we couldn't even figure out if if was tuna or chicken (even by tasting it), the pastries were hard as a rock and stale and there were no desserts on the tray unless you include hard crumbling mini muffins. They did give you lots of food though. The tea was tazo and the tea pots were tiny. One pot filled to small cups. Other than the initial fill no one refilled our pot I was getting up and doing it myself. They had the hot water in big urns that weren't plugged in! An hour into the experience the water was lukewarm. The weather was beautiful and unfortunately I can't think of anything else nice to say about this. Highly disappointing and I feel like it was a complete waste of money. read more

Recently did a Carol Ship cruise along with my in-laws. Getting to the ship was treacherous as there were no lights along the pier, and for older people it was a little rough to get to the vessel. Once onboard, it was very cold. When we departed we hit the ship next to us not once, but twice. Sailed down towards Science World and then out to the edge of Second Beach and back to Science World before returning to the pier. Left at 1930 and returned at 2200 on the dot with no collision upon our return. Food was ok, however alcohol was way over priced. All in all, not sure if we would do it again. Also, cruise director was very hard to her and understand. One server, Jaime from Australia was excellent, however the other one we had was not personable and walked by us numerous times before we called her back to serve us. read more

My friends and I were on the Christmas Carol Cruise and had a very different experience than the other review of the Christmas Carol Cruise. We had a wonderful time. They served a delicious turkey dinner with stuffing and cranberry sauce! There was enough for seconds for everyone. The staff were friendly and the cruise director did a great job of getting everyone singing Christmas Carols, even our 16 year old teenagers got up and sang a carol! It was beautiful touring the Harbour and seeing all the ships and building along the waterfront decorated with Christmas lights. The Christmas Carol Cruise was a great way to start our Christmas season, a great way to get together with friends that we would not have had time to see over the holidays and it was very relaxing, no one had to worry about entertaining or preparing food. we all agreed that it had put us in the holiday spirit. I would defenately reccomend Accent Cruises Christmas Carol Cruise. Maria read more

We too had the Groupon deal for $99 dollars plus a pair of cheap ear rings that were advertised as "swarovski " The service sucks , waited an hour before we got our drinks , cruise was filthy . The "Cruise director" who stands in as a waitress kept cracking Dry jokes that spoilt the night for everyone. There was no room to move around , cramped .... When we went back for "seconds" , the server at the service station serving the salmon said: Let the crew in line have theirs first before you have seconds.....I just cant believe my ears...I am a paying customer ...talk about customer service. Will not recommend........... read more