When we discovered Accent Flooring in Brooksville, FL. it appeared that we had found the perfect flooring company. Their selection and quality of flooring was better that most others. They worked with us as we struggled through the task of picking the flooring for our great room, dining room and bedroom. They told us that as long as they did the measuring and installation that any mistakes made were on them and not us. Obviously, we had them measure, order and install the required amount of flooring. As with any project where you purchase product by cartons and not individual pieces, we were aware that there would be a few pieces left over; which we wanted just in case in the future we needed to repair an area. The next step was to set up a time for the installation. We set up three days which were completely clear on their calendar assuring that once the job was started, and nothing unexpected happened, the job would be completed on time. We then made arrangements to leave so they had the house to themselves and we were out of the mess. That was a mistake. Before I continue, I want to say that the installers did a great job. The installation was to start on a Tuesday at 9am, ending around noon on Thursday. Accent was terrible at project management. We had our neighbor watch when the installers arrived and left. The first day they were two hours late, the second day they were five and half hours late and the last day two and a half hours late. That is a total of 10 hours that Accent sent the installers to other job sites, not ours. On Thursday we arrived home about 10:30am expecting the job to be close to completion. To our amazement the job was not even close to being finished. When I inquired as to what happened the installers said since we were not home Accent had a couple other projects that needed completion and they were sent to those and told to ignore our timeframe. When Accent was questioned their answer was it was not their fault and the job would be completed by Thursday sometime. Yes, it was, 8:30 in the evening. Accent thought we were over reacting to their inability to complete the project in the agreed upon time. They refused to take ownership of their screwups. Completely unacceptable. When the project was finally completed there were two cartons of flooring remaining. As said before, we wanted some left over so we kept one carton and the other we took back to Accent. Accent was surprised that we brought back a carton. They asked what they were to do with it and we said send it back; you ordered too much. They put up a small argument saying they do not send flooring back but finally did take it. After all, they ordered too much and we were not about to pay for something they ordered and we could not use. Even though Accent has a great selection of quality flooring we advise to steer clear. But if you do use them, we advise you get in writing exactly when the job will begin and end including the hours each day, they will be on-site. Insist the installers arrive on time and that they do not leave during the day except for lunch. Make sure you have in writing that unopened excess materials they order can be returned with no question. It is doubtful we will ever use Accent again. read more

The only reason I used this company was a friend of mine had his whole house done with new flooring and the guys did a great job. I had stopped by quite a few times to watch the process. My experience was completely different. I wanted new flooring in my master bedroom with new baseboards and asked for new baseboards only in the bathroom to freshen it up. Well the day of the install the guys didn't arrive till 11am about two hours late. I felt like he was rushing the entire time. At 6pm when he was done I went in to check and the flooring looked great but the baseboards were all 5 inches, did not ask for that and that is not what I have in my home. I can overlook that but the baseboards were dull, scuffed and black fingerprints on them. I asked the guy are you going to clean them and why are they not white. He looked at me and said "You have to paint them." Why would I pay thousands of dollars to get on my hands and knees to paint baseboards. I sent Mike the salesperson and email with 10 pictures and the next day he calls and says I'm sorry I didn't tell you that our customers paint their own baseboards. That is not true because at my friends house I observed a young guy painting the baseboards. Mike said he would talk to the owner. Two weeks later he calls and says we can come out and paint the nail holes. I told him no thanks, it should have been done right the first time. I also questioned why no product was left behind, not even one plank of flooring. He claimed it was damaged and they would order me two more boxes and hand deliver it. No surprise, its a month and a half later, he never called and no product. I would say shop around and ask the right questions, otherwise you get crappy work and you spend money to only have to complete the project on your own. I should have went somewhere else. read more

I wish I could leave zero stars. We were totally screwed by this company. The son took over the business from his mom. He has zero customer service skills. They sold us a faulty product which after considerable time they replaced and told us that they were doing us a favor and the new stuff wasn't warranted. Well the new flooring has begun to fail and we're going to fork out more money to replace it. My suggestion is to stay clear of this company. read more

Look no further than Accent Carpet and Tile for your flooring needs. It's a family-owned business with nice employees and their own installation teams. They have a huge selection of flooring for every budget. Joe and Robert were a great help when we were picking out our new floors. They are very knowledgeable and listen to what your needs are. They made helpful recommendations and were patient when we were undecided. This is the second house we've used them for. We recently bought a house that needed all new flooring. Robert helped us when we were selecting our Luxury Vinyl Plank and gave us layout ideas. His ideas were a lot better than ours, and we're glad we took his advice! We had the entire house done. The floors look stunning and everyone that comes over comments on the floor right away. We are very pleased with the quality of the LVP and the installation. The installation teams worked efficiently, and were polite and professional, for all the jobs they've done for us. They cleaned up at the end of each workday. Any concerns we had, no matter how minor, were addressed right away and to our satisfaction. We recently asked if they could make us an area rug out of a remnant for our bedroom as we couldn't find what we wanted anywhere. We told Robert the color and size we wanted and the first one he showed us was perfect. They did an excellent job binding the edges and we added a pad. It's a beautiful luxurious area rug for a reasonable price. You can't beat the service they provide at any big box store. We couldn't be more pleased with this company and will use them again. read more

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I had an excellent experience dealing with the owner and all sales staff. They have a wonderful array of backsplash and tile. I wanted some thing a bit different than you find at the big box stores and I found numerous selections. They work with you until you are happy with the installation results. I have recommended many people to this store and all have been happy with the service and product. In this difficult time of COVID I believe it is even more important to support our family owned local businesses. I highly recommend this store. Note- For some reason this is coming up that I still live in PA. I recently moved to Spring Hill but Yelp hasn't been updated. read more

Stephanie was awesome !! I just bought a home and needed to replace carpet quickly. She was extremely knowledgeable and helpful to keep me in my budget. I highly recommend! Janet M read more

Overpriced and cannot be trusted. I wish I went to Home Depot. They screwed up my order and it took weeks to get it resolved. They lied to my wife and I. read more

We needed the carpet replaced in a small room. We recently emptied the room and we about to put different furniture in it. Accent carpet had a very nice remanent, the size we needed. They were able to install it quickly. Other carpet sellers either did not have an inexpensive carpet and/or were not interested in doing a small quick job. Thanks to Accent we now have a lovely carpet making a very nice looking room. read more

My husband and I wanted to have tile installed in our main area and hallways. We used a home improvement company for our kitchen that turned into a nightmare so we decided to check out Accent after a friend of ours referred them to us. Joe and Jean were very helpful in making our decision on what kind of tile we were interested in and explained the difference between ceramic and porcelain tile so we could make an informed decision on what would best suit our needs. Their prices beat out the other two estimates we got for the same job. They took the time to help us match the grout, thresholds and kept reassuring us not to stress. When the time came to install the tile the guys were respectful and cleaned up after themselves before leaving for the day. It took 2 1/2 days to install. They worked consistently and efficiently. Our floor is absolutely beautiful! We highly recommend them and did in fact use them again to install carpet in our master bedroom that got ruined by water. On this install, we have heavy bedroom furniture to move so when Carlos and his assistant came they were very careful in moving out the furniture two large dressers and a king size bed. After they installed the carpet they thoroughly vacuumed the room and replaced our furniture. This is the only company I know that will do that for their customers. Accent is the best! read more

Poor service after the sale and poor quality installation. It's all about the money first and customer satisfaction is in last place

We are very happy with quality of carpet and quick installation, thanks for the great work.

Purchased indoor/outdoor carpet here 9/14. The installation was drawn out, the installer had to come back 3 times to fix issues. Now 10 months later the carpet is starting to show mold/mildew. Contacting the business for a solution was no help, all they cared about was that they had our $ in there pocket! Shop elsewhere for better quality and a more professional staff. Lesson learned! read more