1. Accelerated Home Loans

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Mission Viejo, CA

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Accelerated Home Loans

4.0 (4 reviews)
Open • 8:00 am - 7:00 pm

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2 years ago

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2 years ago

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3 years ago

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TheLender

TheLender

(13 reviews)

My experience with this company was beyond disappointing it was one of the most frustrating…read moreprofessional interactions I've ever had. What they advertise about integrity, transparency, and "family culture" could not be further from what I experienced. Communication was inconsistent, expectations were misrepresented, and accountability was almost nonexistent once issues started surfacing. Cory Tona is presented as the visionary leader and driving force behind the organization, which makes the operational failures even more concerning. Leadership sets the tone for how a company operates and based on my experience, the tone here is disorganization, deflection, and lack of responsibility. On top of that, I became uncomfortable with what I felt were blurred professional boundaries. I noticed Cory viewing and engaging with my personal social media in a way that felt inappropriate given the business context. It added another layer of discomfort to an already negative experience and came across as unprofessional. I felt misled throughout the process, and attempts to get clarity or resolution were met with delays, vague responses, or complete avoidance. That alone speaks volumes about how clients are actually treated once you're already engaged. After doing additional research, I realized I'm far from the only one who's had a negative experience. The pattern of complaints from others mirrors my own which makes it hard to view this as an isolated situation. If you're considering doing business here, I would strongly urge you to proceed with extreme caution and thoroughly explore other options first. Based on my experience, I would not recommend this company to anyone. 1) BBB status + rating * BBB states "TheLender is NOT a BBB Accredited Business" and shows a BBB rating of F, listing reasons including failure to respond to complaints. 2) Pennsylvania regulator consent order + fine (licensed issue) * The Pennsylvania Department of Banking and Securities entered a Consent Agreement and Order (July 2022) stating it believed Hometown Equity Mortgage, LLC operated in violation of Pennsylvania's Mortgage Licensing Act by engaging in mortgage servicing activity while not licensed as a Mortgage Servicer, and the company agreed to pay a $4,200 fine. 3) HUD Mortgagee Review Board settlement (FHA admin action) * The Federal Register lists Hometown Equity Mortgage LLC (Lake Forest, CA) as entering a settlement agreement that included a $5,000 civil money penalty, noting the settlement did not constitute an admission of liability or fault. 4) Litigation exists (public dockets) * A federal case titled Lender LLC v. Hometown Equity Mortgage LLC (d/b/a TheLender) appears in public docket listings (filed 2022). * Another federal case Edry v. Hometown Equity Mortgage, LLC (d/b/a THELENDER) appears in public court documents (Nevada).

I will be leaving a similar review on every site I possibly can, shout it from the hilltops, refer…read moreevery friend and family member I can, and forever be grateful for theLender! If you don't like reading, just skip to the last paragraph. theLender is NOT the best at answering "panicking" non- essential e-mails from rookie mortgage seekers, at least not with me. Wait, how can you start a 5 star review with a negative? Because I don't want potential clients to be turned off if that shows up in other reviews. The scenario: wife and I fell in love with a new "being built" home in Riverside County. Didn't really have much money in the bank, and a modest-at-best credit score... but I knew it would be a long escrow (house was just foundation when we went under contract) and had $$$ coming in over the next couple months.... So we signed... Had MANY lenders that I was working with. Online lenders, the builder's lender, basically everyone other than big banks who traditionally like 20% down and 800 credit scores. The "promises" that were made by these lenders initially during the pre-approval (yes, I was smart enough to do that first) began to change slightly every couple of weeks -- more money down, rate increases. As luck would have it, my identity was stolen during the escrow process. Poop show. Well to try and save our dream house and not lose our earnest money, I was looking at tens of thousands of dollars out of pocket (more than initially quoted), and a 7 1/4 interest rate that would basically break me, and max me out every month. As my love's dream home was slipping away, the builder's agent (love her!) suggested I call "Deb" at theLender. We're talking 31 days before closing... Like a freakin super hero out of nowhere, Deb and her team came in to save the day! They found me more incentives than the builder's lender did, and undercut the interest rate of every lender I ever spoke with by over a point and a half. They not only saved our home, but gave me a comfortable payment that I can handle. I can't thank or recommend them enough! So as far as the emails, when something needed to get done, they were on it!! Because they're so awesome, they were just too busy making our dream come true to entertain my daily panic! My team: Deb Stark Cheryl Amaral Denienne Leed

Accelerated Home Loans - mortgagelenders - Updated October 2026

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