THIS COMPANY THROTTLES BADLY. I've been with them for a couple years now and within the last year, every evening between 8:30 and 10:30pm they throttle the service so bad I can barely use streaming services without constant buffering. I called tech support and they are a joke. Had my plug my router into 3 different electrical outlets "just in case". Just in case what?! Dumb***! You're throttling! Ive been using a VPN service and that brings my speed back up to where it should be. So what does that tell me? It means they throttle your ip address.. I pay for 70mb down and in the evenings I get 10-15mb down, unless I use my VPN, then it's back to full speed. Currently looking for an alternate provider that doesn't throttle as bad as these clowns. read more

Charged me for a modem before realizing they couldn't actually give me internet. When I returned the modem by mail I never received a refund. You've been warned. read more

Do not use these guys, I only ordered yesterday and now I am trying to cancel, sent an email they acknowledged it but said I had to call. I have spoke to 3 people and now they have put me on hold and I have been waiting for almost an hour on hold. Do not use these guys read more

SCAM ALERT Acanac is a scam . They will have you make full payment by credit card before they will send a technician out to install your service. They ship a modem to you by Canada Post and book an install date . The installer will not show up on the install date. When you call in they will put you on hold and transfer you from person to person hoping you will just go away. After an hour of this they told me that service is not available at your address and ship the modem back . Here is the scam . They now charge you in full for the modem . And you never do get your money back. read more

I've had a business DSL account with Acanac for two years and a residential account for one year. Overall, I've had a good experience - certainly no worse than my experiences with the majors in the past (Bell, Rogers etc) They are certainly more affordable than the majors but what you save in money you do sometimes end up paying in time. When I moved business locations last year, they didn't charge me for the move and dispatched a Bell technician rather promptly to set me up at the new address. I haven't had many service disruptions, and when there was one and it was due to an outside source, they also dispatched a technician promptly. I do think they need to start hiring more live tech help though, if they intend to continue to grow as a reputable company. The last time I had to call tech support was about a year ago and the wait time was acceptable. Yesterday, I had to wait an hour and half to talk to someone! That is unacceptable! You guys can't expect your customers to wait that long to talk to someone when your service is down-especially your business customers. Regarding their billing practises that p-o'd the last reviewer: when you sign up for the your first year, it's quite clear that it's at a promotional rate and any future billings will be at the regular rate (which is still cheaper than Bell et al). I agree that they should at least send an email informing you of your upcoming renewal and your card being charged, rather than charging it and then emailing an invoice, but their practises are not different than many other companies. You also have the option to pay monthly, but it costs a bit more. When you do need customer service you do actually have the option to either call or start a ticket via the web. Acanac's customer service, in my experience, has really not been better or worse than the major ISP's. At the end of the day, being a small business owner, I appreciate having the option to pay a little less for the same service I would get from the big guys. We still pay way too much for internet in Canada but hopefully with the success of Acanac and other smaller ISPs there will be more competition to drive prices down to where they should be. read more

I would give 0 star if I could. Worst internet provider ever. The guy came for the installation and checked the cable and gave his ok. He didn't touch the modem and said he doesn't deal with the modem set up. The internet hasn't been working for four days and they say the need to send a new installation person and takes three more days. Every time calling support the wait time is min 45 mins and the support person says they have no control over anything and they depend on the carrier's they are using. So basically if you want to get the crappiest customer service go with Acanac and ruin your life. read more

I cant believe people still use dsl for their internet! Acanac's cable is awesome! -No setup fee's -Steady download speed of ~3MB per second(speedtest.net says my speed is about 30mb) -No limits -100 gb of Ftp storage for free -Forum with aswers to any question, works better than any customer service -Customer service is fine, open up a support ticket under ur profile online and someone will get back to you fast, mark it Urgent if u'd like to make it faster. Unless it an emergency then give them a call. read more

Hands down the worst service I have ever encountered. Customer service is of no real help if they even speak your language and managers refuse to take any calls. Company sends you to collections agencies without even providing you a statement that you owe a balance. They do not even send you a statement showing a 0 balance after you have paid, probably for the reason above. I would suggest you stay VERY far from this company. Not worth the hassle to save a few bucks. read more

I would give it zero stars if I could. I cancelled the service in may 2018, now it's almost 2019 and no promised refund. Customer service response: "Dear Valued Customer, Thank you for your correspondence. We do apologize for the late reply as we are having a huge volume of emails. We have sent this to be escalated to our Refund as Refund was done in August and not received till now." Stay away at any cost. read more

I called those idiots about 5 times to cancel my service and each time they came up with an excuse: ''by midnight it should be off / check back in 48h sir / it takes 2-3 days''. It's been a week now and I still have access. Videotron keeps calling me to tell me that they can't add my modem to their inventory since it's used by another ISP and they have to push the activation date further away. BY FAR THE WORST SERVICE EVER! If I could give this place - Infnite Stars I would because they are a bunch of lying, fraud, cheap and worthless r-tards. PLEASE STAY AWAY, I BEG YOU if you are reading this, save yourself a headache. They are getting b*tthurt that you are leaving when they increase the prices without noticing you and there are dozens of better deals out there. Also, cancel your credit card upon cancelling with them so you avoid getting charged for no reason. Acanac - the right choice...more like Acanac, burn in hell! read more

Like other said, billing took long to answer, then when cancellation was requested, they transferred you to another person who would never pick up the phone. Hardly could speak to anyone to cancel the service and got the refund. They should shut down the business. read more

The worst service i am glad i chose bell over them because they have ridiculous wait times when u call them, and when u do connect they have a cold and callous way of customer service. My refund of 200 dollars has yet to be processed and its been over 3weeks. Avoid this ISP totally i can assure you its not worth it at all. read more

The only reason I use this company is because I have to. Cheap management, and long wait on phone line with low and high music and repeating instructions and not repaying the service I didnt use. customer service as good as side hustlers in Istanbul. They sound the same too. read more

I ordered their internet service, cancelled the next day after reading all the horrible reviews about them. They mailed me a modem, I sent it back the same day!! They received their equipment on December 2nd and I'm still waiting for them to refund my $200 for a service I never used a month later!!!! Give me back my money you crooks!!!! read more

if you scroll through the 1 star comments that pretty much sums up my experiences combined! Lol there works are not located in Canada I literally ask them when they were taking forever to understand my address i asked them "Where is Acanac located? " and they said what do you mean, I said "where do you work where's the company located" they said Canada I said yah where in Canada" (I know there located in Etobicoke ) they said what do you mean so clearly these people dont even live in canada what a fuck'n shit show dealing with the representatives read more

Read the 200+ filtered reviews! I haven't even completed my internet set up and am experiencing problems. They tell you that you will receive installation confirmation within 24-48 hours. It's been 6 days no confirmation. I've called them multiple times (emailed too) with no answers to my installation questions. But I did receive rude snarky comments. I'm really wishing I haven't paid them already. Also, their customer support is only open 9-5 M-F. Not really convenient for busy people. Seriously read all the filtered 1 star reviews! I wish I did before paying these people. read more

Hey honestly if I could give it a lower rating I would, the most garbage internet you can get, it's a branch off of Rogers internet and it even worse with constant internet drops too.. internet or (wifi) not even working in your house please do not buy this it's garbage.... If I knew what I know now I wouldn't even touch this Internet provider with a ten foot pole.... Please please if you listen to one thing with year.... Don't go with this internet provider you won't get respect or dignity you'll end up with a bunch of bills that arnt yours and bills that are double what your internet is worth (garbage 100%) Do not buy read more

Stay away from Acanac!!! Acanac is not willing to cancel my service after auto renewing the service for another year without any notifications. Acanac did not send me a notification before the renewal Acanac did not send me an invoice before or even after renewing the contract. I found out the renewal through credit card statement. Now, I am trying to cancel the service and they are not willing to cancel. Cancellation has to be done through email. They will reply to my email after two days and asking me for more details. It has been 4 weeks since I officially requested to cancel the service. Here is one of the email from Acanac and it is NOT clear how much they are going to charge me: --------------------------------------------------------------------------------- Dear Client, For cancellation we charge on a monthly basis. Please confirm so we can update your account. Thank you, Natasha P Acanac Inc. ------------------------------------------------------------------------------------ read more

Run! Run fast. Day 2 of trying to get my deposit back, after they said they could give me service and sent me a router. They hang up on you when you finally after 45 min of waiting. It has happened 14 times and I have lost my mind. I asked them to please call me if the call is dropped. Nothing. Their website does not accept emails. No help. People on the phone are rude and don't care at all. Michelle Mfague had no compassion for my frustration. I have no idea where to turn. read more

the worst company ever. they give me a appointment nov 30 to install phone line. dec 1 port my # from videotron. they never showed up nov 30. and go figure dec 1 i have no phone at all. then they give me another appointment dec 6. loll guess what. no show. so now trying to get my # back to videotron. don't make the same mistake as i did. acanca and distributel are the same company. stay away from the headache read more

Stay away from this bunch of crooks. When you sign up, they say they provide you a 15mbps service with no dry loop fee. Then , when you've booked for you installation and paid the shipping fee for your modem, apparently your line only supports 10mbp, and you'll pay a $5 dry loop fee for the privilege. The Bell engineer comes and does the install, says you will be lucky to get 6mbps. He was right - the best I ever saw was 5mbps early in the morning; at peak times it was usually 3 and sometimes 1mbps! Even frigging Spotify didn't have enough bandwidth, can you believe this happens in 2017?! Then when I call to cancel, first the guy tries to sell me a 15mbps service (yes chief, that's what i signed up for initially?) and then tells me that I have to pay the full cost of the rental modem upfront! And this is after being on hold for 37 - yes, you read that right, THIRTY SEVEN minutes! read more

The actual DSL service is just fine. This is because it's Distributel's service, not Acanac's. Now... Acanac's customer service is HORRIBLE. I am not sure where they are located, but they don't seem to understand anything they are being told... or choose to play dumb. Either of which makes dealing with them a big-giant head-ache. I have asked them to switch me to monthly billing, but they seem bent on direct withdrawls. When I deliberately made sure there was nothing for them to take... and paid them through my online banking... they credited it. Really and truly clueless "customer service." Had I know it was going to be like this, I would never have signed with them... regardless of how cheap they are. I guess we get what we pay for, huh? read more

Poor customer service , long waiting time . As they are part of Bell , you need to wait for bell Technicians to take care of it . They always have delay updating your account . read more

I don't even want to go into any details so as to rehash my nightmare tale of events with this company. Its a joke, a total waste of time and money. I finally after three weeks of complaining and having no service just paid the fine and cancelled my unservice. that took about a week as well, back and forth with emails. Stay far away from this company. read more

I've been a customer for a long long time and ever since I switched to their joke of a DSL service I really regret not staying with Cable. 1) the DSL service is extremely inconsistent. Much more so than the cable service I had before (which is funny, because DSL as a technology is supposed to be much more stable). 2) calling their tech support is enraging. They used to tell you how long the queue was, but not anymore. Now the same message repeats over and over, telling you to visit their website for latest products, and visit their community forum. So you're sitting there for 20, 40, 60 minutes with no clue how much longer the wait will be. 3) speaking of community forum, you can't even sign up because the "security image" doesn't even load, so registering there to get help is a dead end. This company truly sucks. I've been with them for probably 10 years. Always recommended them to friends, but not anymore. Go with teksavvy, or if you're lucky enough, Beanfield. read more

Worse service ever. This company damaged my home in installation, modem broke a little over a month. Acanac service people are too busy with cancelations to actually speak to you. Refuse to give me my money back. Disappointed, garbage of a company. Save your money, aggravation and two months, skip. read more

I wish I could give you a 0 too! Well as per their advertising, we wanted the high speed unlimited DSL. When the order went through...didn't go through because they don't offer this yet in central Toronto??? Then the modem didn't get mailed, then I had to waste my time and go pick it up. Then it was't ready....guess the tech guy was late that day. Waited an hour so I didn't have to drive back to Toronto again. Installation is happening that day. After all that they mailed the other modem late anyway and I had to return it. When the first bell guy came he did't install the phone line correctly. We have be asking over 6 times for them to fix this as our internet is intermittent, 4 months later they finally send one. Its been really frustrating and they won't even offer a credit for the crappy service and the week with no service. I am still asking, we'll see. read more

I was an Acanac customer for many years. They used to be a pretty good value. They had low fees and reasonably good speeds. Their customer service was mediocre but tolerable... Not any longer. Their internet speeds plummeted for me. I tried to obtain support for weeks and failed. I finally terminated them after having too many problems and zero help. There are many alternatives to Acanac nowadays, If you are looking for an ISP, shop around. read more

This company is very quick to bill you and even when you try to cancel they bill you another month. Which has happened to me after being told no further charges would be processed against my credit card. Extremely dishonest company: I urge anyone looking @ this company to find a better honest straightforward one. read more

I used to love this company. Never had problems for years while I was living with my mom. Now that I've moved out all I get is problems. A year ago we bought a package. The first thing they do is charge me 1 month instead of 1 year. Not a huge problem but still annoying. About a month and a half ago we started having daily service interruptions. Every single day we would loose our internet for a couple of hours. We called and at first they tried all the tech support stuff. It worked for a day or two. After about two weeks it was still not fixed. THATS WHEN IT STARTS. They tell us our modem is defective. So I expect to receive a new one. NOPE our guaranty had apparently ended a week before. Are you serious?! So for the past month Ive been trying to fix the problem and as soon as my guaranty expires they tell me to buy another 100$ modem. NO WAY! Also some agents told us our plan was ending May 24, some told us June 24... Make up your mind guys... I ended up cancelling (May 18). So now I have no internet. We bought with another provider which tells me my line inst available yet. APPARENTLY the internet would only be "out of my house" may 24, fine thats when my plan ends (even though I have no internet anymore). On the 24 I call and lo-and-behold my line will only be free on May 28. WHY, no idea... I don't get why I have to wait another 4 days. TL;DR Worst customer service ever. Drag on cancelling for weeks. read more

This is probably the worst customer care service. I called the Acanac call center 4 times. I asked them for covereage area and They confirmed that, my home is in their service coverage zone. Acanac charged my credit card 175CD on March 1st. They made an appointment for 13th afternoon. But on the installation date they told me " we are sorry we are not Internet provider .. we are seller only and Cogico is the main company. The Cogico is not provide any services in your area". They cancelled the contract on way but they didn't return the money yet. Even if they return the full amount still the bank will charge me for interst rate. The company is manage by immoral vision. read more

my internet was slow - this agent Habiba patiently walked me through modem settings to get my internet back working normal, even faster than before. 45 minutes, past closing time, the call got dropped, she called back and patiently worked with me to fix this. This kind of tech support is better than what the big guys - Bell, Rogers, Cogeco offer. Keep it up guys. read more

Can't even get a reinstallation done right. I placed an initial move request on Sep 14, I was told it was going to happen on Sep 20, 2019. Then I cancelled 3 days later, they told me it's going to be rescheduled on Sep 23 evening. Turns out, it was scheduled for Sep 27, 2019. The most ridiculous reinstallation length ever, 11 bloody days for a reactivation service. On top of that, I was promised to get a call back to have it possibly rescheduled earlier which never happened. Awful customer experience. Not getting the reactivation, not enjoying the service and they even tried to stop me from cancelling the service. By keeping me waiting on the line when I said I was done. read more

Worst company ever for provider purposes! You call them and they dodge between excuses on why it doesn't work, and then they say that they will fix in 48 hours and call me back... no call back and no fix! read more

I was having a softphone number from Acanac Inc. Service was not good and they bump up prices all the time and if you have a penny as outstanding they will send your information to ACRM instead of billing department to call you and ACRM threats you that they will damage one credit.... Such a shameful service and action! read more

The worst company ever. They steal 180 dollars from me without my permission i even changed my credit card after that. And they not provide me nothing. Bastards read more

I am a current user. The speed has been extremely poor. I've taken a 15mbps speed but have always gotten around 10-12 that too when I call their customer care to complain, otherwise it stays at about 5 Mbps or less. Stay away. read more

I don't know what's worse their customer service or their internet speed... both are terrible. Stay away from this provider. I'd rather pay $10 for my monthly plan, rather than have to deal with this ISP. read more

While their prices are competitive, I've had better customer service. You need to go constantly on their website if you're not paying yearly to be sure to get the most up to date package since they tend to lower or increase their prices and speeds at will and at times if you keep an eye on it you can find some nice sweet deals. read more

I am extremely disappointed with ACANAC since i found out after a long period of problems with malaware on with 2 computers. After investigation and testing i found that my problems are all related to acanac since i do not have problems when i am at best buy nor coffee shops but just at home with ACANAC! I ONLY HAVE EXTREME problems when connected with ACANAC., internet provider and have tired everything and spent a whole afternoon with apple and 6 hours with it help to get rid of my extreme malaware issues with outside help and to no avail. No one seems to understand this very unfortunate situation but perhaps no one is still aware yet of this form on internet corruption. i have proof that acanac is sending me malaware and I found out through my fixing it. ACANAC has caused me extreme hardship in terms of time management and financial problems having to buy other computer etc I paid for computers and internet services of which i cannot be functional, this is ridiculous HISTORY FIRST COMPUTER WITH PROBLEMS since i had i noticed my first asus computer was acting strangely but was not sure why while I was paying acanac for internet services finally after trying to get rid of all malaware with spypot they still popped up and intruded in my computer until finally my computer was completly frozen with popup and with a note saying to call this number which ended up in INDIA. I have taken pic of it. and have called the company (who pretends they are an it company .) My first computer is useless now and i have to recover data! 2nd COMPUTER PROBLEMS after a long months of problems with my extreme malaware issues on first computer which now is shut down with malaware with a pop that took over my screen and I decided to buy an IPAD where i was told there were no viruses However ipad came right away infested with malaware as soon as i USED IT (of sexual and games )as i was simply linking or doing simple work and with no downloading etc. I am mature and do not do funny stuff on computer so i use computer normally. Even after reseting ipad malawares and 7 hours the malaware/disgusting harassing ads came back (and are worse with safari!)! so it seems. Now after my 2nd computer i have still no peace and no productivity LISTEN TO THIS YOU WILL NOT BELIEVE IT! as we cleaned up the malaware from my first computer and we thought we solved it all then came a malaware from a company in mississauga called canaca and this company is at the same address as acanac!!!!! acanac is sending me malaware from another company of their own through a company they OWN but with a different name ??? both companies acanac and canaca are on dundas st in mississauga Both are tech companies but the latter is a server company or they allege. NO ONE UNDERSTANDS THIS but tHIS IS TOTALLY MALICIOUS WORK please be warned acanac is not just an internet provider but a fraudulent user of your computer to send malaware through another company they own. OR IS simply not protecting their users. I have called acanac today and they said to get 3 party software! I am getting rid of acanac since obviously they are up to no good. read more