Absolutely unacceptable…read more This location served my family raw chicken. Not "slightly undercooked"--raw. The chicken was cut, boxed, and sent out as if no one preparing or packaging the food bothered to notice. My pregnant wife and 2 1/2-year-old daughter nearly ate it. When I called, the employee was rude, dismissive, and showed zero concern that they had just served unsafe food. No apology. No accountability. No urgency. This isn't bad customer service--it's a food safety failure. If this is the level of care given before food leaves the kitchen, I have serious concerns about what happens behind the scenes. Avoid this location. One mistake is understandable. Serving raw chicken and then acting like it doesn't matter is not.

I came to Ono Hawaiian BBQ for dinner tonight at approximately 8:48 PM. Their posted hours state…read morethey close at 9:30 PM, so I expected there would still be plenty of time to order and dine in. When we arrived, the dining room had already been cleaned and was essentially closed. We were told they would be closing in about 10 minutes because one of the employees was going home. At that point, I suppose we were lucky to have made it through the door, because shortly afterward an employee began locking the entrance as the remaining customers left. I understand that unexpected staffing issues happen, and I don't fault the employee for explaining the situation. What I do find frustrating is that the restaurant was operating as though it had already closed, despite the posted closing time still being over 30 minutes away. If your posted hours say you're open until 9:30 PM, customers should reasonably expect to be able to order and dine in until then. If circumstances require an earlier closing, the posted hours should be updated or at the very least have a sign posted on the door. It was a disappointing experience and not the level of customer service I expected.

By far, top three Hawaiian BBQ in the valley. I've been coming to Leo's Island BBQ for years and…read morenoticed that I have never reviewed them! Shame on me to not share this gem that should be celebrated by all. First, the mac salad at Leo's is hands down my favorite! For the entree, anything curry, shrimp or chicken. I am drooling as I write this! The curry hits you in all the right spots as you take your first bite. The vegetables with the curry are firm enough to not turn into mush and tender enough to eat without teeth :-).... I do not think I've had a plate at Leo's that I have not enjoyed. The dinning area is always clean, even when the line is out the door. The drink station and condiment area is equally as clean and orderly regardless of the amount of people inside. As for the crowds, I've seen UFC fighters, baseball players and ordinary folks like you and I getting their fix at Leo's! I love seeing the same employees for the years that I've been going. Even though I am one face of many that they see. They are very welcoming to every customer who walks in. I can't tell you enough. You must try this place if you have not yet. I just hope you enjoy it as much as I do!

We got a chicken short rib combo and a garlic shrimp plate, both are huge. There were two scoops of…read morerice and a scoop of mac salad. The mac salad was fresh and tasted good. I liked their chicken and short rib plate, there was chicken katsu, bbq chicken, and beef short rib for $17, which is very good price. The chicken katsu was crispy and not dry on the inside. The short ribs was grilled perfectly and not burnt. However, I'm not a big fan of their garlic shrimp, it wasn't garlicky enough for me, and kind of lack of what garlic shrimp should have-flavor. The amount of shrimp was generous though. Overall, good price and will try other plate next time.

Just a short review for a quick trip. Since I was in the…read morearea I decided to do takeout of their mixed BBQ and katsu plate. It never fails to satisfy those indescribable food cravings. The flavors are always consistent, even the mac salad. I also haven't been disappointed with the service as the woman who manages the register and takes orders somehow always finds a way to make the customers feel welcome. The dine in area has sufficient seating and is lit well. I also haven't seen dirty tables, floors, and the sauce and soda counter seems to always be clean, thankfully. Overall: such a great find for quick and filling meals.

I loved the favor of the food Service was good, quality,…read moreand attentive. For good food and quality

I always thought this place was more on the BBQ side which is not my favorite BUT BOY WAS I WRONG!…read moreFinally decided to try it (after looking at the menu for the first time ever) and it was delicious. I will be dreaming about the crab rangoons. 10/10! I also tried the chicken katsu and island fire chicken. Both are yummy but the island fire is what won me over. Such good flavor and spicy (I'm a sucker for spicy)! I just wish the rice had more flavoring. The service was fast, ordered it in the app and it was ready shortly after I arrived. The inside looks inviting, wouldn't mind eating in next time. Will definitely be back!

DO NOT ORDER ANY CATERING FROM THIS LOCATION******They don't even know their own menu and they will…read morefight and argue with trying to tell you different. Ordered $300 worth of food for my birthday party, only received half and was told I was a liar and the food was there when it clearly wasn't. Both managers at this store do not understand their role or how to read a menu let alone any customer service skills. Please do not go here and bring your dollar Kahu, Hawaiian Bros and Hapa Food are wonderful Hawaiian food stores that are not this dump.

Food 4/5 Service was nice…read moreAmbiance was nice too Was a little disappointed in their spam musubi and mac

i loveeeee this place!! tansy is always do helpful she always knows good recommendations and what i…read morelike! give her a raise shes amazing. the inside is so clean, and the food is amazing i loveeee!

Hawaiian "fast food" is something new to us and we were pleasantly surprised with this place…read more We got a mixed chicken plate with half Molokai (light spice) and half Honolulu chicken (garlic teriyaki). It comes with rice and mac salad. Super good! Kids meal sizing was decent too for $7. We also got the sliders which were tasty as well. Dole whip soft serve and pineapple lemonade were also sooo good!! Service was fast & friendly. Ample parking outside.

We ordered a to-go order for 7 people, the food was ready quick. It was hot fresh meat was tender…read moreand juicy and had great flavor, even the macaroni salad was delicious!! Everyone was highly satisfied with their food. This is my new fave Hawaiian food place in the state, will definitely be back!

This was our first time at this location, but not our first time having poki…read more Pleasantly surprised as everything was very tasty and it appeared to be fresh Being from Hawaii, we consider ourselves a good judge. My only positive critique would be larger spoons as the scoops are very small. I am ADA challenged and find the door to get in. Definitely not in compliant of ADA requirements. Other than that keep up the good work.

I am a local resident of Surprise, Arizona, and I was genuinely excited to try a poke bowl for the…read morefirst time. I am also a strong supporter and admirer of Hawaiian culture, so I was looking forward to experiencing the food and learning more about it. Unfortunately, my first experience at this establishment was extremely disappointing and, in my opinion, did not reflect the welcoming spirit I associate with Hawaiian culture, food, or hospitality. When I entered the restaurant, I greeted the manager, Lily, and explained that it was my first time trying poke. I asked if she could recommend something based on her personal preference. She began walking me through the different bowl options, including the bases. However, as I took my time deciding between the available choices, her tone became increasingly impatient and dismissive. The same thing happened when I was choosing sauces and, eventually, my protein. At that point, I felt as though I was being rushed through my order rather than being given the opportunity to have a positive first-time experience. I understand that employees may have other customers waiting, but I believe there is a professional way to handle a busy situation while still making a customer feel welcomed. What was especially disappointing was that this interaction came from the manager. As someone trying poke for the first time, I expected the manager to be patient, helpful, and enthusiastic about introducing a new customer to the food. After completing my order, I pulled Lily aside and respectfully explained that I did not appreciate feeling rushed. She responded that I was being rushed because there were other customers behind me. However, I did not receive an apology or any attempt to address my concerns or improve the situation. I understand that restaurants can become busy, however, every customer deserves basic patience, respect, and hospitality--especially when they are trying something for the first time. I hope management takes this feedback seriously. The way customers are treated, particularly by management, directly affects how they view the entire establishment. I would encourage the company to ensure that employees and managers are trained to maintain a welcoming and respectful attitude, even during busy periods. I came in excited to support a local business and experience poke for the first time. Unfortunately, I left feeling rushed and unwelcome. I hope my experience can be used as feedback to prevent other first-time customers from having the same experience.

I saw a review that said this place makes you forget you're in the heart of Bethany homes, and that…read moreperson is right. I went here maybe a week ago with my aunt for a lunch break. The inside is cute and clean, and it wasn't too busy or packed. There was also parking right in front. I ended up ordering the beef patty loco moco and my aunt got the teriyaki something. I did not like my loco moco at all... everything was cooked well! I just don't have the tastebuds for a loco moco. The owner listened to me tell him why I didn't like it, saw how disappointed I was, and surprised me with a container of teriyaki chicken and white rice. I'm more of a sweeter teriyaki person (there's is more savory) but the meat was cooked SOOO well and as you can see, I really enjoyed it. My aunt liked her food as well. All in all I'd be back. The star of the show is really the owner, his sense of humor is great. But Alex... please do something about that restroom! You know better. "What part of Hawaii are you from?" "Hong Kong."

My family was craving some Hawaiian food and we decided to stop by Love Hawaiian BBQ on a Saturday…read moreevening. The restaurant is located in a shopping plaza with spacious amount of parking spots available. We had entered the restaurant and were the only patrons inside. The restaurant was freezing!! Even with our jackets on, it was still really cold inside! The menu had a lot of options on it such as the following Chicken: Hawaiian BBQ Chicken Chicken Katsu Teriyaki Chicken Orange Chicken Lemon Pepper Chicken Breast Beef: Hawaiian BBQ Beef Kalbi Short Ribs Kalua Pork Seafood: Island White Fish Crispy Shrimp After reviewing the menu, my family and I selected Loco Moco Chicken Katsu and Kalua pork with Rice/Mac Salad Chicken Teriyaki with Rice Kids Meal: BBQ Beef The price was relatively inexpensive, approximately $45.00 for the entire order, but the portions were small. It took around 20 minutes for the entire meal to be cooked. The Loco Moco was decent. The hamburger patty was burnt and small though. The scrambled eggs and gravy was delicious. The Chicken Katsu and Kalua Pork was okay. There was a lot of breading on the Chicken Katsu. Overall, we had a good experience at Love Hawaiian BBQ.

i had my first go-around with this place via doordash a few months back in december, and i had a…read moregreat experience trying poke for the first time! eating seafood in the desert sounds like CRAZY work but trust me, it was hella good! i love the customize-your-own-bowl, subway-esque premise of it all. i also ended up getting the unagi musubi and miso soup, both of which were tasty. i also had the thai iced tea, but it was slightly watery due to the ice in it. about two to three-ish months ago, i doordashed from here again and was satisfied twice. overall, i definitely plan on patronizing this restaurant more often in the (very) near future!

Horrible atmosphere Employees look miserable and don't…read moregreet anyone They just stare at you... definitely unsettling and definitely not ever coming back her again. Was very uncomfortable