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Only stayed for one night on a Sunday so this review is purely for the room itself. Check-in was relatively easy, as I had requested early check in. There were some events and a wedding happening, so rooms were not available. Had to call the morning of and was able to get a room a few hours earlier. Parking is complementary which is nice. The room was fairly nice. It seems like a somewhat recent renovation. The shower and bathroom vanity looked great. I believe the vanity was missing a soap holder, and the water pressure of the shower was on the lower side. For the bedroom, the lights were a bit dim (didn't seem like there was overhead lighting). I was on the 3rd floor facing the freeway and the noise wasn't too bad. TV does have apps you can sign into, like YouTube and Netflix. Overall a solid hotel if you're only staying there for the room itself! Also near BART which is a plus.
A Frenchly Honest review, as told by MaisOui Le Frenchy. One does not survive decades of hospitality across Europe -- from the zinc bars of Paris to the grand salons of Vienna -- without developing a finely tuned instinct for the unwelcome. A particular chill in the air. A look that communicates: you may exist, but you need not exist here. I had always assumed this gift belonged exclusively to the Parisian waiter -- perfected over centuries, practically a protected cultural institution. And then I met the bartender at AC Hotel Pleasanton. What she accomplished through a single look, a studied posture, and whatever words she deployed in lieu of a greeting was, objectively, extraordinary. I -- MaisOui Le Frenchy, a man who has approached bars on three continents without once questioning his right to be there -- found myself thinking: what did I do wrong? This is not a sensation I know well. It is also not a sensation any guest should ever know. I did not order a drink. The communication had already been made perfectly clear. The room, for its part, arrived with its own atmosphere: a large, mysterious smear on the exterior of the bathroom door, trailing downward in long dramatic streaks, as though whatever was responsible had made a desperate and unsuccessful bid for freedom. I did not touch it. I did not investigate. One night does not require a formal inquiry. Which is what makes all of this so particularly frustrating. Because the hotel itself is genuinely good. The room is well-appointed, spacious enough to breathe, and the design has been executed with care. The lamps by the pool, in particular, are a small but considered touch -- the kind of detail that signals someone, somewhere, actually thought about the experience. For the business traveler who has suffered through the beige indignities of lesser roadside accommodations -- and I have, more than I care to recount -- this is a meaningful step up. It is worth noting -- and fairness demands that I note it -- that the manager, upon being made aware of the evening's highlights, was gracious, competent, and genuinely concerned. She is, without question, working above her surroundings. The bones are good. The execution, on two particular fronts, was not. Three stars reflects precisely that arithmetic: a four-star property undone by a bartender who should not be facing guests, and a bathroom door that should have been faced by housekeeping. Fix those two things, and this review writes itself differently.
This hotel was a fantastic find! The atmosphere was incredibly clean and inviting from the moment we walked in. Every single staff member we encountered was super friendly and helpful. A special shout-out to JANE, who was exceptionally nice and kind throughout our stay. We'd definitely recommend this place! Super great price for your stay! We were so shocked how reasonable it was for the bay.
The bartender was kind and friendly. Food came out fast and delicious... my Long Island was just right !
Our stay here was nice until we had breakfast at their on-site paid restaurant - AC Kitchen. The server working that morning was Sandy, and she was extremely rude and unprofessional when we inquired about food allergens, telling us that "this isn't your house" and that no accommodations could be made despite us booking a hotel stay with breakfast rate. It wasn't until we walked over to the front desk to ask for a refund that she saw we were pissed and said she'd talk to the cook to see what he could do. We spoke to the Front Desk Manager - Earl - upon checkout to let him know what happened. He said he'd relay our complaint to F&B management and offered us 10,000 points as an apology. From that conversation, it sounded to me like Sandy has had complaints like this before. If this is how she talks to customers, then she has no business working here or in hospitality in general. I've worked in restaurants and hospitality before and would definitely never do this. It definitely soiled my view of this hotel as it was my first time visiting an AC. The hotel itself is nice. The rooms are clean, and the front desk staff was friendly and helpful. Parking is free, and it's within walking distance of the BART station. I would recommend the hotel but definitely not their restaurant.
4/5 for this hotel: I stayed one night to attend a corporate party. +contemporary and clean +comfortable bed +temperate and responsive climate control +nice, modular shower +accessible with free parking -service (e.g. had to grab my own luggage cart to bring items up to room) -breakfast option is overpriced -echoey hallways; not much sound proofing -one small mirror in bedroom; only sizable mirror is in the bathroom Overall I had a comfortable stay and it is well kept and modern.
Outstanding two night stay for business. To start, I was greeted by Ivy at the front desk - she was AWESOME. For some reason she mentioned that there is a hiking trail nearby and I went! As a female traveler, I asked if it was safe and she said yes... so I went! the hotel is across the street from a Macy's mall and the trail head for the "Pleasanton Valley Nature Preserve Loop" was on the far side of Macy's, in a very affluent area up the hill at the "Pleasanton Preserve" sign. In less than an hour and a half, I walked to the trail head and hiked a glorious mile loop in open space and returned, totally refreshed. Thank you Ivy! A shoutout to the maintenance person - I locked the safe and couldn't remember the code. Even though it was late on a Fri night, there was a maintance man on-site who quickly opened the safe for me. I stayed in the King room on the mountain side- it was very quiet. SPOTLESS and very comfortable. Coffee was available in the beautiful upscale and lovely lobby. I did pay for the breakfast, which was fine... there's nothing nearby to easily walk to for bfst, so glad to have this option. Worth mentioning, the mall had JC Penny's closing, so the parking lot was vast and semi- deserted. The Macy's side has a Cheesecake Factory, California Pizza Kitchen and PF Changs - chains, but makes it easy if you need dinner, which I did with a colleague. One small point, while the AC Marriott has great aesthetics, the toilet seat is horrible - it is cut way too small for the bowl, which is gross. The design flaw is in all the AC Marriots, as I've experience this before and complained to corporate HQ. If I was traveling with my husband, it would be absolutely disgusting, but since it was just me, it was semi-fine. I would highly recommed AC Marriott, except this issue stands out which is why I'm mentioning.
This hotel was pretty nice. Here is my experience: The lady who helped us up front was very nice and courteous. The rooms are very modern minimalist in their design. I liked most things about it other than the bathroom door and the toilet. The bathroom door is a heavy sliding glass door that sticks. It seems dangerous and like it could easily come off the tracks. The toilet has a square shape and it feels like you fall into the toilet when you sit down because of it's shape. Other than that, the design feels nice. It seemed fairly clean, other than the bathroom mirror (which had water spots all over the center of it). The bed felt comfortable, somewhere between soft and firm. The pillows seemed nicer than average. Everything in the room worked, however the bathroom light seemed to stick and was hard to turn on and off. It was a button, but pressing it sometimes would do nothing. The bar area is open to either 9 or 10pm. They seem to be a full bar. They also offer food till around 8:30pm. There is a snack bar with items for purchase, including alcohol as well. The pool looked beautiful, but we didn't try it out. Overall it was a nice experience and I'd recommend this place to others.
We stopped here one night on our way back from Oregon. Booking was easy. Early check-in option was present as well when we inquired. Comfortable room. Decent Swimming Pool. Bar is open late. Gentleman bartender mixed up some serious cocktails per my request! This should be an option if you are trying to stay in this general area.
Good place for our family weekend staycation. We wanted to earn our platinum status before the end of the year. And relax in a nice place with a restaurant. I liked their breakfast buffet. They had a lot to offer. I like the room size and cleanliness. It was nice to have a spacious bathroom and room. We spent most of the time playing board games and shuttling my kids to and from their ice hockey practice and games from the nearby Dublin Ice Rink. The staff are all very nice: had an easy check-in, the bartender was very helpful and patient with our dinner orders, and the breakfast buffet staff were very friendly and efficient: made sure that the buffet table was well-supplied with fruits, bread, meat, etc.
Such a beautiful hotel right near the mall, bart and freeway! This new hotel is much more beautiful in person. Their $18/person breakfast buffet provides endless option from bagels to pastries to eggs, sausage and bacon... all yummy and fresh! Sandy and Joni took great care of us! The rooms were very new and clean, I prefer the king size bed over the 2 queens; the layouts were a bit different. They also have a few corner one bedroom suites available as well which were huge.. bigger than my old apartment forsure! We plan on coming back to host meeting and events here!
2 months ago
Only stayed for one night on a Sunday so this review is purely for the room itself. Check-in was relatively easy, as I had requested early check in. There were some events and a wedding happening, so rooms were not available. Had to call the morning of and was able to get a room a few hours earlier. Parking is complementary which is nice. The room was fairly nice. It seems like a somewhat recent renovation. The shower and bathroom vanity looked great. I believe the vanity was missing a soap holder, and the water pressure of the shower was on the lower side. For the bedroom, the lights were a bit dim (didn't seem like there was overhead lighting). I was on the 3rd floor facing the freeway and the noise wasn't too bad. TV does have apps you can sign into, like YouTube and Netflix. Overall a solid hotel if you're only staying there for the room itself! Also near BART which is a plus. read more
4 months ago
6 months ago
A Frenchly Honest review, as told by MaisOui Le Frenchy. One does not survive decades of hospitality across Europe -- from the zinc bars of Paris to the grand salons of Vienna -- without developing a finely tuned instinct for the unwelcome. A particular chill in the air. A look that communicates: you may exist, but you need not exist here. I had always assumed this gift belonged exclusively to the Parisian waiter -- perfected over centuries, practically a protected cultural institution. And then I met the bartender at AC Hotel Pleasanton. What she accomplished through a single look, a studied posture, and whatever words she deployed in lieu of a greeting was, objectively, extraordinary. I -- MaisOui Le Frenchy, a man who has approached bars on three continents without once questioning his right to be there -- found myself thinking: what did I do wrong? This is not a sensation I know well. It is also not a sensation any guest should ever know. I did not order a drink. The communication had already been made perfectly clear. The room, for its part, arrived with its own atmosphere: a large, mysterious smear on the exterior of the bathroom door, trailing downward in long dramatic streaks, as though whatever was responsible had made a desperate and unsuccessful bid for freedom. I did not touch it. I did not investigate. One night does not require a formal inquiry. Which is what makes all of this so particularly frustrating. Because the hotel itself is genuinely good. The room is well-appointed, spacious enough to breathe, and the design has been executed with care. The lamps by the pool, in particular, are a small but considered touch -- the kind of detail that signals someone, somewhere, actually thought about the experience. For the business traveler who has suffered through the beige indignities of lesser roadside accommodations -- and I have, more than I care to recount -- this is a meaningful step up. It is worth noting -- and fairness demands that I note it -- that the manager, upon being made aware of the evening's highlights, was gracious, competent, and genuinely concerned. She is, without question, working above her surroundings. The bones are good. The execution, on two particular fronts, was not. Three stars reflects precisely that arithmetic: a four-star property undone by a bartender who should not be facing guests, and a bathroom door that should have been faced by housekeeping. Fix those two things, and this review writes itself differently. read more
This hotel was a fantastic find! The atmosphere was incredibly clean and inviting from the moment we walked in. Every single staff member we encountered was super friendly and helpful. A special shout-out to JANE, who was exceptionally nice and kind throughout our stay. We'd definitely recommend this place! Super great price for your stay! We were so shocked how reasonable it was for the bay. read more
1 year ago
The bartender was kind and friendly. Food came out fast and delicious... my Long Island was just right ! read more
1 year ago
Our stay here was nice until we had breakfast at their on-site paid restaurant - AC Kitchen. The server working that morning was Sandy, and she was extremely rude and unprofessional when we inquired about food allergens, telling us that "this isn't your house" and that no accommodations could be made despite us booking a hotel stay with breakfast rate. It wasn't until we walked over to the front desk to ask for a refund that she saw we were pissed and said she'd talk to the cook to see what he could do. We spoke to the Front Desk Manager - Earl - upon checkout to let him know what happened. He said he'd relay our complaint to F&B management and offered us 10,000 points as an apology. From that conversation, it sounded to me like Sandy has had complaints like this before. If this is how she talks to customers, then she has no business working here or in hospitality in general. I've worked in restaurants and hospitality before and would definitely never do this. It definitely soiled my view of this hotel as it was my first time visiting an AC. The hotel itself is nice. The rooms are clean, and the front desk staff was friendly and helpful. Parking is free, and it's within walking distance of the BART station. I would recommend the hotel but definitely not their restaurant. read more
3 years ago
4/5 for this hotel: I stayed one night to attend a corporate party. +contemporary and clean +comfortable bed +temperate and responsive climate control +nice, modular shower +accessible with free parking -service (e.g. had to grab my own luggage cart to bring items up to room) -breakfast option is overpriced -echoey hallways; not much sound proofing -one small mirror in bedroom; only sizable mirror is in the bathroom Overall I had a comfortable stay and it is well kept and modern. read more
8 months ago
Outstanding two night stay for business. To start, I was greeted by Ivy at the front desk - she was AWESOME. For some reason she mentioned that there is a hiking trail nearby and I went! As a female traveler, I asked if it was safe and she said yes... so I went! the hotel is across the street from a Macy's mall and the trail head for the "Pleasanton Valley Nature Preserve Loop" was on the far side of Macy's, in a very affluent area up the hill at the "Pleasanton Preserve" sign. In less than an hour and a half, I walked to the trail head and hiked a glorious mile loop in open space and returned, totally refreshed. Thank you Ivy! A shoutout to the maintenance person - I locked the safe and couldn't remember the code. Even though it was late on a Fri night, there was a maintance man on-site who quickly opened the safe for me. I stayed in the King room on the mountain side- it was very quiet. SPOTLESS and very comfortable. Coffee was available in the beautiful upscale and lovely lobby. I did pay for the breakfast, which was fine... there's nothing nearby to easily walk to for bfst, so glad to have this option. Worth mentioning, the mall had JC Penny's closing, so the parking lot was vast and semi- deserted. The Macy's side has a Cheesecake Factory, California Pizza Kitchen and PF Changs - chains, but makes it easy if you need dinner, which I did with a colleague. One small point, while the AC Marriott has great aesthetics, the toilet seat is horrible - it is cut way too small for the bowl, which is gross. The design flaw is in all the AC Marriots, as I've experience this before and complained to corporate HQ. If I was traveling with my husband, it would be absolutely disgusting, but since it was just me, it was semi-fine. I would highly recommed AC Marriott, except this issue stands out which is why I'm mentioning. read more
9 months ago
This hotel was pretty nice. Here is my experience: The lady who helped us up front was very nice and courteous. The rooms are very modern minimalist in their design. I liked most things about it other than the bathroom door and the toilet. The bathroom door is a heavy sliding glass door that sticks. It seems dangerous and like it could easily come off the tracks. The toilet has a square shape and it feels like you fall into the toilet when you sit down because of it's shape. Other than that, the design feels nice. It seemed fairly clean, other than the bathroom mirror (which had water spots all over the center of it). The bed felt comfortable, somewhere between soft and firm. The pillows seemed nicer than average. Everything in the room worked, however the bathroom light seemed to stick and was hard to turn on and off. It was a button, but pressing it sometimes would do nothing. The bar area is open to either 9 or 10pm. They seem to be a full bar. They also offer food till around 8:30pm. There is a snack bar with items for purchase, including alcohol as well. The pool looked beautiful, but we didn't try it out. Overall it was a nice experience and I'd recommend this place to others. read more
11 months ago
4 years ago
We stopped here one night on our way back from Oregon. Booking was easy. Early check-in option was present as well when we inquired. Comfortable room. Decent Swimming Pool. Bar is open late. Gentleman bartender mixed up some serious cocktails per my request! This should be an option if you are trying to stay in this general area. read more
4 years ago
Good place for our family weekend staycation. We wanted to earn our platinum status before the end of the year. And relax in a nice place with a restaurant. I liked their breakfast buffet. They had a lot to offer. I like the room size and cleanliness. It was nice to have a spacious bathroom and room. We spent most of the time playing board games and shuttling my kids to and from their ice hockey practice and games from the nearby Dublin Ice Rink. The staff are all very nice: had an easy check-in, the bartender was very helpful and patient with our dinner orders, and the breakfast buffet staff were very friendly and efficient: made sure that the buffet table was well-supplied with fruits, bread, meat, etc. read more
Such a beautiful hotel right near the mall, bart and freeway! This new hotel is much more beautiful in person. Their $18/person breakfast buffet provides endless option from bagels to pastries to eggs, sausage and bacon... all yummy and fresh! Sandy and Joni took great care of us! The rooms were very new and clean, I prefer the king size bed over the 2 queens; the layouts were a bit different. They also have a few corner one bedroom suites available as well which were huge.. bigger than my old apartment forsure! We plan on coming back to host meeting and events here! read more
2 years ago
Check in was easy. Very clean. Lots of towels. Very clean looks remodeled lots of parking. read more
Stayed here for a wedding near by. Very nice and clean hotel. Free parking in the lot. Free water & ice station in the hallway on each floor. Small gym on 1st floor with some equipment to get some reps in. Breakfast buffet food was good, but kind of expensive. Would stay here again next time. read more
Love AC properties. Although this was a short stay this property was pretty nice, sharing a location with a mall. The price was affordable and the amenities were clean. Staff was ultra friendly and the dinner choices were not bad! I would definitely stay again. read more
2 years ago
Overall, nice hotel. Check in went well. Slept well (I needed an extra blanket but there wasn't one). In the morning I had to drop hubby off at work. Came back and asked was there coffee. Front desk said sure it's right over there. There was a nice breakfast bar being prepared, so I fixed myself some coffee and went upstairs for a bit. So I go back downstairs to get breakfast, sat down ate and here comes this rude lady (that was setting everything up when I first got my coffee) and laid the bill down on the table. $21.74 for a strip of bacon and a spoonful of eggs. Surprise!!! There was no signage anywhere stating the cost of breakfast. Usually when we go to hotels breakfast bars are included or it has a sign. I don't eat much. If I had known, I would have saved my money. I better start asking since everything has hidden fees. One more thing, the toilet, it's square and the seat doesn't cover the whole rim. Not comfy for a woman. Check out is at 12noon, why did they just knock on the door (8:33a.m.) and said check out. I told him no, not until 12 noon. read more
1 year ago
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3 years ago
I can't say enough about the team - everyone is very friendly and the customer service is excellent. The rooms and hotel are very clean. Air conditioning worked well. Although our room was on the freeway we didn't hear anything. The pool is refreshing and furniture cozy. Although the restaurant wasn't open at night they have plenty of snacks and partner with DoorDash for $0 delivery fees on many restaurants. I also enjoyed the small crushed ice. We enjoyed the complimentary cookies, juice and aromatherapy sleepy bags. Great location but customer service shined brighter. read more
2 years ago
2 years ago
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5 years ago
I chose AC Marriott to stay for our wedding weekend and for our rehearsal dinner. I so wish I could give 5 stars but there are a couple reasons that I have to dock some for. Cons: 1. I started communicating with AC for wedding room block about a year and some change out from our wedding. The communication was absolutely awful. No way around it. I figured maybe they weren't as "on it" because it was far out but of the communication never got better. 2. They came to me with a set price for my guests for the block at $200 a night. I explained that I didn't want to have that set price as the price to the public was always cheaper than $200 a night and so they told me they would change it to whatever price it was to the public. I signed the contract and then when they provided me with my room block link, it was $200 a night. I told them that's not what we agreed on and they didn't care. So, I didn't even use the link-- just told my guests to use the regular site as it was much less expensive. 3. We booked one of their suites for 3 days for me and my husband and to use it for the bridal party getting ready day of wedding. Overall the suite was great. But there was no closet which I found so bizarre. It was just a rod for hanging clothes. Was not ideal for me when I had my wedding dress. There were very minimal options to hang our garments. 4. We rented the library for our rehearsal dinner. The communication or more accurately, LACK of communication with Sam Coffey and Shawn Romeo was truly unacceptable. I understand that this may be another day of work for them but this was my wedding rehearsal dinner. I would email asking a couple of questions and weeks would go by without a responds. I would have to send multiple emails and end with a stern email about my disappointment, to even get a response. If there were more options in Pleasanton for rehearsal dinners, I would have pulled out from AC Marriott pretty quickly. Up until a week before, I still had to pull teeth to get responded to. I had to have a bridesmaid send an email and copy various people to get Sam to respond and when she did, she seemed very annoyed. Just horrible customer service. This dinner was for 40 people costing us 4k. I think for that price, along with our 1k suite cost plus all of the guests I brought to them for the weekend, Would warrant timely responses or at least a shred of acting like they cared. 5. Although the event ended up being great, it was half outside and it was freezing. There was never an option for heaters so I think they should consider offering that service. 6. We were in the DARK on the patio. There was no lighting where our tables were outside. PROS 1. Everyone staff member I interacted with in person during our stay was absolutely incredible. 2. The suite we stayed in was super nice and huge. It was perfect for what I needed on my wedding day getting ready with my bridesmaids (aside from the lack of closet) i love the sleek and modern, minimalist look the AC has. 3. They have bags of lavender by the elevator at night for you to put under your pillow for a good night sleep 4. Our rehearsal dinner was overall perfect. They really did execute well and it looked amazing. The food (a taco bar) was AMAZING and perfect. To summarize, coordinating, communication and planning an event with AC was awful however, they ended up executing it well. I didn't even want to leave this review with the negative as I was very happy with my rehearsal dinner and my suite-- but it's only fair to share the full experience as it was truly the only true stressor during my wedding planning process. I just wish they showed that they cared and even if they couldn't do that, just effectively communicate with your paying customer! read more
4 years ago
Don't stay and park your car here unless you want your car broken into. Multiple cars, including mine had our windows smashed overnight. Hotel helped cleaned the glass up for me but did not compensate me for anything. The star is for the hotel staff that gave me extra time to rest and check out late and for vacuuming my car and taped my window. I do appreciate that. read more
3 years ago
Spent the week in the bay area, and some mediocre and underwhelming hotels. On my last day in the Bay I decided to seek some thing heading back towards LA. Drove to the east bay where I hoped to get a much nicer room for less than I was getting in the bay. Mission accomplished with AC Hotel by Marriott in Pleasanton! I often stay at the residence inn in Berkeley area and this definitely gave me that same vibe. Cheers to a great much needed nights sleep for a great price, might even have a swim! read more
5 years ago
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