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Four Points by Sheraton Pleasanton

2.6 (312 reviews)
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Nikkomae S.

So upon arriving and checking in I was advised that there was no pool view available when I specifically booked for that. I checked in maybe a little past 3 and did the mobile check in already prior to arriving so I wasn't sure why they didn't save a room for my reservation. I was offered a garden view which I agreed to at this point since I'm assuming was their second best. After that check in was smooth. We stayed at room 221 which had an open patio that easily led to the garden/pool area. You can tell the room was clean. The smell of bleach was present but not overwhelming. It shows that the room was cleaned. We walked around the whole complex, were able to check out their gym which was also very clean. There were a good amount of people in the swimming pool and hot tub. No security patrolling the area so be aware of that. They have signs in the parking lot saying park at your own risk. Again, I don't understand establishments charging for parking if you can't provide some security. Before we left the following morning we saw syringes on the parking stall next to our vehicle where we parked. We brought this up to the front desk so it can get cleaned, but this made me decide to drop the rating to a 3 star. Customer service was amazing. They addressed all of our concerns but I was bummed that I didn't get the room I booked and finding syringes in parking lots especially when there we're kids running around the lot the night before is very concerning to me.

Ducks in the Sheraton artificial river

We had an emergency trip to the hospital in the middle of the night this week. Czarina got us into a hotel room with no reservation at 9 am, when check in is usually at 3 pm. The renovations have made this a very peaceful hotel. We enjoyed our stay.

Hard to tell, but there are oily handprints and dust on the bathroom door
Paige D.

I can't believe i spent almost $200/night on this shabby embarrassment of a 'hotel'. The air reeks of marijuana, tobacco and pool water. The bedsheets are threadbare and stained. The furnishings are chipped and stained. When I tried to call the front desk to ask to switch rooms because of the stench and cigarettes lying on the floor, i realized that the room's telephone cord had been cut. Despite the abysmal lodging, the grounds of this property are beautiful, with multiple fountains, a lemon tree, and an abundance of purple flowers lining the walkways between rooms. It's a shame that Marriott has let this potentially beautiful piece of real estate rot into the dangerous, decrepit state it's currently in.

Dirty tub/ shower drain
Deanna - Abdullah R.

ZERO STARS! This place is filthy! Upon arriving to check in for our reservation, we were notified the bed type we had reserved was not available. We were told that our only option was that our entire family share a king bed instead of the 2 queens we reserved. Knowing that was not going to work, the front desk ultimately offered a roll out bed and said we could change rooms in the morning once a double became available. Not happy, but exhausted, we settled for that. We got the keys to a 2nd floor room. We asked for directions to the elevator to learn THERE ISN'T ONE. We had to walk to the 2nd floor using a staircase with all of our luggage and a stroller. Upon getting to the room, we were absolutely appalled. It was FILTHY!!!! See photos for details .... We canceled our reservation and left immediately. There are much nicer, cleaner options in the area for the same price.

Gross tub
Rhondi S.

They remodeling - thank god!! I know I've stayed here before (and didn't know it was subpar) but this time I upgraded to a suite....room is still old and in need of upgrades (old carpeting, dented walls, old fixtures, stains on carpet/furnishings), rooms are surrounded by nice greenscape, but rooms on second level has no apparent elevator so typical have to haul your suitcases up the stairs (inconvenient). Front desk is courteous and helpful....they are in process of needed renovations.

This is the security latch that prevented the person from getting into my room. The sign should be taken seriously.

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18 days ago

Always great hospitality. Never had a problem checking in, or a dirty room to come to.

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Ask the Community - Four Points by Sheraton Pleasanton

Review Highlights - Four Points by Sheraton Pleasanton

Cozy,small friendly very accommodating and convenient for the Pleasanton Double Road race we attended Sunday.....

Mentioned in 5 reviews

Read more highlights

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Four Points by Sheraton Pleasanton - hotels - Updated May 2026

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