If you are visiting for work and want to get in and out of downtown (missing Waikiki traffic) this is a good spot. The guest services are great, I was here for a week and towards mid stay, they learned my leaving time and had my car available. Yes it is valet parking which requires you to plan 10-15m earlier as they need to go and get the car around the corner. The room was as the pictures stated. There does not seem to be remodeling going on. The elevator requires your room key for an added layer of security. Front desk was welcoming every day as you came in, normally with the generic "welcome back" but nice not to be ignored. The rooms have the electronic key if you prefer. The cleaning happened every other day, so if you drink their room coffee, they only put one out. Recommend they place 2, otherwise you have to find a cleaning lady to get more coffee and cups. The only issues I had in the room was that the toilet seat almost fell off, there was dirt under the desk area and a shower bottle needed to be replaced. Understand the staff probably has only so long per room, but these small details can be an issue to other missed items. Lastly, the bed was not as soft as other Marriott hotels. Overall, I would stay here if I am here on business. There was not a lot of food option, but they have a restaurant in the hotel. Normally I grabbed to go food on the way back to the hotel. read more

The restaurant was poor. Breakfast buffet had nothing stocked on the buffet with many items missing. No butter or cream cheese for the bagels or toast. Not a single wait staff welcome to us except when it was time for us to pay. I've been in this hotels several times and for restaurant service and for restaurant satisfaction has been very low. read more

AC Hotel punched above its weight; yes, rooms are small and "modern" (read: cramped), but there were lots of positives during my stay. First, location was great; right in "downtown" Honolulu with lots of shops and restaurants, but still just a moderate walk (45 min?) or a short car ride (10 min?) away from the more touristy Waikīkī and waterfront properties. Furniture appeared brand new, everything was clean and comfortable in my room. The bathroom was nice, especially since it had a full door (ahem, Bonvoy please take note). The fitness center was nice, they did a good job of packing in cardio and weights. Not a full gym by any means, but you've got dumbbells up to 50 lbs and a cable machine, along with the usual cardio equipment. Staff were incredibly helpful and friendly, from front desk to valet to housekeeping. Quality stay here! read more

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In the heart of downtown. I love the vibe. We have only been there for late night drinks. The bartenders are fun and are helpful in making drink suggestions read more

Great hotel! Best breakfast buffet I've had from a hotel since Denmark. Clean, simple room with comfortable king sized bed and perfect body pillows. Large windows allowed the office workers next door to gawk at my naked form :) Quality wifi free with the room. Ammenities! A coffee shop that charges to your room ($35 voucher everyday), a great bar on the ground level, an AWESOME bar on the lower level and a TIKI Bar hidden inside that bar... I enjoyed every night here. Highly recommend and will stay there for next visit to Hono. read more

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Valet service is quick. Rooms are nice and modern. Love the speak easy bar downstairs. I dislike they don't have a pool. I didn't care for the lobby bar and restaurant. Service was rude read more

The staff at this hotel is truly exceptional. My first positive impression came from meeting Ephran at the front desk. I had accidentally booked the wrong dates, and unfortunately the hotel was fully booked. Despite this, Ephran welcomed me to stay in the lobby for as long as I needed so I could charge my phone and relax after a long day, while he did everything within his control to help me find a solution. While I was taking a break, I watched Ephran treat every guest with the same kindness, patience, and professionalism he showed me. He genuinely went above and beyond, and I was incredibly grateful for how safe and supported I felt in a stressful moment. The staff at the Yours Truly restaurant were also wonderful. Cliff and Dana took great care of me, listened to my situation, and thoughtfully suggested alternatives. They even worked with Ephran to try to help however they could. Lastly, Anthony and Jose, the bellhops, checked in on me and made sure I was okay, which meant more than they probably realized. I've never been treated so well at a hotel I didn't even end up staying at. This level of compassion and care is rare, and it left a lasting impression. read more

This review is directed towards a problem I encountered in the restaurant. The Hotel, staff, food, and drinks are all very nice. These guys have a food item on the appetizer menu called "Deviled eggs" I LOVE Deviled eggs, so when I saw the price of $14, I honestly assumed I would be in for a good time. Upon receiving this dish, I thought I was being pranked. They gave me ONE egg cut in half with a chefs kiss on it. this egg was slightly bigger than my thumb. $14 for this food item when you have literal dinner items for $3-8 more confused me. Your cost to food ratio doesn't make sense when you compare this dish to everything else. Upon getting my check, I noticed the ( one egg I received that was just cut in half) was actually only just $11... which means someone has complained recently on the price and you guys just laughed it off by knocking it down literally $3. Having dishes like this that insults customers with there hard earned money in todays age is just a slap in the face and isn't welcoming at all. It's just pure Greed. Drop this price down to 12 cents or add 6 more Eggs to this dish. read more

AC Hotel Honolulu - Hotels Near Me - Honolulu, Hawaii

I stayed here for five nights during a work trip and honestly had a great experience from start to end. Checking in was smooth and my room was ready a little earlier than expected which was nice after a long flight and picking up my rental car. Speaking of rental cars, it is valet parking only. I read a review previously that said they didn't have the option for people to call down for their cars when you need it, but during my whole stay, I was able to call valet while still on my room and my car was downstairs within 5 to 10 minutes. Super easy and convenient. All the valet guys were super nice and awesome as well. The staff (front desk, servers, and housekeeping) throughout my stay was very sweet. We always had some time to chitchat before I went up to my room and they were great about restaurant recommendations and things to do. Shout out for the recommendation for me to check out Waimanalo Beach! I had an awesome day there. The room itself was cute. As many of the review state, there is very little privacy when it comes to the bathroom and toilet area, but since I was by myself, it didn't bother me. If you are staying with a friend or a small group, I can see why that would be awkward. Location is right in the heart of downtown, different vibe from Waikiki. Excellent for city life vibes in paradise. Close to restaurants and shopping centers. Overall, I had a wonderful stay. I would probably book it again for work should I have to go back. read more

Overall a very clean, comfortable, and convenient place to stay. I stayed three nights after a business meeting and really enjoyed my time. The air conditioner is so quiet and very cold. The location is walking distance to Fete and other good restaurants and bars in Chinatown. And, the room was modern and functional. There are two bars/restaurants on site, Dotted Line and Yours Truly, both with their own appeal. A big shout out to the Dotted Line Bartender staff Cliff. He was very friendly and I looked forward to seeing him. He also was helpful not only with making great drinks, but recommended several great local places to visit and dine. I will definitely stay here again on my next trip to downtown/chinatown Honolulu. read more

New clean hotel. Staffs are very nice. No privacy is a problem when you are taking a shower. convenient location. Parking is pricey but it's the cheap one nearby. You will have someone park the car for you and you will need to pay tips. I don't want other people to park my car. You know it's not convenient. They change 60 for parking and 20 for something else. read more

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This review is for the hotel bar and not the hotel itself. I'm gonna say 4.5 stars and round up to 5. Excellent service and excellent food and drink. Minus the half star for only 1 tv on one side of the bar. And it wasn't on. Being a hotel bar maybe it's better with no tv. I can only imagine if there were lotsa tvs this would be a sports bar special. But I digress. We went on Christmas Eve. We walked from our place. But if you need parking, you'll have to use private or municipal lots. There is valet but we didn't see when we walked up. The place was empty. The bartender invited us in and we sat at the bar. Furniture was modern but not the trendy mid-century modern stuff. I'm thankful for the under counter lighting so I can see my purse. It's those little details that make a place great. The bartender described the Christmas drink and I was intrigued so I got it. He was hungry so we ordered the meat and cheese platter. He got the Manhattan. Drinks were strong and the food was good. Prices were standard for a hotel so we opted not to stay long. The bartender and the rest of the staff were attentive. But the greatest thing is that we didn't have to venture into Chinatown. Will definitely return! read more

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The autograph collection hotel or AC Hotel for Short is a new building in the downtown district area. Open for 6 months and 23 days, not many people know of its existence, explains Nalu (Manager on duty). The AC hotel is six minutes walking distance from popular restaurants like livestock tavern, the pig and the lady, podmore, and O'Kims. Other accommodating features they have are the speakeasy on the bottom floor, bar, and restaurant. Room and fitness center is a new and modern high-end feature with everything you need in feeling relaxed and comfortable . Also, they have a quick and friendly valet service. read more

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This review is for AC Lounge inside the hotel, which has its own entrance. Opening day, so lots and lots of staff and managers on deck. Everyone was super nice and friendly and welcoming. Food was good, and you have to try their drinks! Good atmosphere, lots of working professionals and downtown residents right now. Decor/seating on point. A little confused about the positioning of the one tv screen, but I'm sure they'll work it out eventually. Check out the drinks menu photo -- LOTS of beers on draft! read more

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Booked our stay several days ago. I called this morning to confirm an early check in and was told instead we are one of the guests they have to "walk" today due to overbooking. Even though I booked direct with the hotel. Now we have to try to find a last minute reservation elsewhere and we have an event to attend nearby. Very disappointing as I am a local business owner and had high hopes for this place. Good thing I called or we would have arrived and been denied our accommodation. read more

Clean, reasonably cheap, and walking distance to lots of restaurants. There is no separation between the bathroom sink and the bed. The toilet and shower have a thin sliding door for privacy. Perfectly fine for 1-2 people for a few days. I walked straight to the room after checking in using the Marriott Bonvoy app. Checkout time is 12:00 PM, which is a little later than most hotels. read more

WARNING: Hotel has clandestine sensors monitoring activities in your sleeping room. They do not disclose this information at check in. If their system detects vaping in your room they automatically charge you $500. Horrible part of town very dangerous. No views of anything just homeless on the streets. Better properties closer to beach at same rate with windows that open and lanais. read more

Save your money if you want to feel welcome, apparently Jose runs the show and doesn't care about guest's experiences or his chain of command. He laughed at the idea of a regional manager seeing my yelp review. Idk if that's a reflection of me or the Marriott's leadership but my mother is a platinum member and he treated me as inconsequential. What a trip. read more

AC Hotel Honolulu - They showed more respect to this homeless person than this distressed person. They don't respect black people. - Hotels Near Me - Honolulu, Hawaii

The AC was a great hotel, we extended our stay for 3 more days. They were great with our fur baby. The employees were super friendly and especially helpful when it came to finding late night snacks or great hidden gem restaurants. The rooms are clean and the AC definitely works as well as the little fridge. Beds are comfy with king size pillows. The ice machine (hospital ice) is in the hydration room which also has water to refill your hydro flax. Housekeeping is so friendly and helpful. They do such an amazing job and I commend them for their hard work . The AC restaurant has great food, we ate breakfast there every morning...the buffet is great and the regular menu food is delicious too. There is also a bar with live music. Across the street or walking distance: 7-11, McDonald's, The Nighthawk (dive bar w/food), Paris Baguette La Birria and Old Spaghetti Factory. JJ Nails (Helen) is directly across the street in the alley way...you have to walk down the store front hallway. This will be our go to hotel when we are in town and cannot stay at Hope Lodge. read more

Great little room. Good for one or two people. We got a one bedroom for a week which was a little small but it worked for us. Sink is separate from the toilet and shower room. Valet takes forever though. They only have valet parking and when you want to get the car, expect 10 min wait or longer if they are busy. It would be nice if we had the option to call for the car before leaving the room read more

This hotel was very clean, modern and had great customer service! Very close to Waikiki and other activities without the price tag and outdated finishes. read more

my service was not pleasent with the valet on duty named Josh. He was late to picking up my car on midnight shift after my long flight in! Didnt have aloha at all OMGE! totally ruined my night I had to go to different accommodations. read more

My wife has stayed here several times and has loved it, but this was my first. Very friendly staff at reception and the restaurant. Valet parking is very convenient and fast. The food at the restaurant was good. There are a few options to eat within walking distance, both fast food and sit down. No pool just if you need one. read more

Room was dirty. They literally have housekeeping every other day and tell you that when you check in. So you're saying the cleanliness of the rooms and hotel isn't your priority. Weird. Small room, no coffee maker, since they want you to buy coffee at there coffee shop. You can't miss the coffee shop, there's usually four homelesss people you need to step over to get in.. Not a safe location at all and no amenities like a pool. The restaurant is always out of e cc writhing too. Nightmare hotel. Heard it was ran by Highgate and not Marriott. Don't stay here. Save your money read more

I reside on Oahu, and often, I staycation. This is a new hotel located downtown Honolulu, and I chose to book it as I had an event I was attending in Chinatown. Book and pay in advance. Check-in 3PM, check-out 12PM. Upon arrival, about 3:15, I was told my room may not be ready. A couple of minutes later, they said it would be an hour wait. I gasped, which isn't typical of me, and said I have an event I needed to get ready for. They immediately took action and found a room that was available, upgrading me to a deluxe. Then, a brief tour and information about the gym, restaurant/lounge (open 5PM-11PM), and breakfast available the next morning, 6AM-11AM. The room was clean and had smart features, including the mini fridge, restroom door, and TV, which turned on by itself and greeted me. Spacious, comfy queen beds (there were three in my party), and a great shower. I had a bottle of wine, and there was a store nearby, HMart, where one in my party ran to grab a wine key, very convenient. I was able to get ready, and the Chinatown event was a 2-minute walk, also super convenient. I told several people I was staying there, no one had visited it yet, but they were also referring for business purposes, they shared. After the event, we walked back, which was safer than I thought, as the area can have crime on occasion. Then we tried out the lounge, which was one of two bars, the other Speakeasy on the lower lever, hadn't officially opened yet, but looks nice. The drinks were great and a nice wine list. Pupus were also tasty. The next morning, we noticed there wasn't any coffee in the room, just some sugar and cups. So headed down to breakfast, which actually had closed at 10AM, not 11 like originally told. So we checked out to go eat nearby. I politely let them know as an FYI. I didn't use the parking, but they have valet. It's a nice spot. I'd recommend it. read more

Located on bishop st. & across from Kamana Cafe, the AC Hotel lounge recently opened and my partner and i decided to try it out! First, some information that I received from the manager and mixologist (yes, mixologist, not a bartender if you are curious). This place just opened and i think it's pretty high end... the restaurant & bar closes at 11:30 M-F, and Midnight @12AM, and Valet is $15 on the side street. It's a nice, quiet (for now) place to have a nice drink or a small bite to eat even late at night. It's super convenient as it's walking distance from other places like 7-11, bus stops, the gym, commercial buildings, and it's in a residential area! Osteen, the mixologist was very nice to talk to as he was making our drinks: -the signature gin & tonic -Jane bond -nene in paradise -Honolulu sunset Each drink was pretty much priced like an average cocktail drink and i hope they'll start a happy hour in the future! My favorites were nene in paradise which primarily features the taste of tamarind. It was sweet touch to a slightly bitter finish. The other drink i favored was Honolulu sunset where it features tequila and an addition of coconut milk, it was smooth and lightly. Made me sleepy after haha but it was a nice night cap. You can also lounge here, do some work... eat and work... work and drink :p I'd come here again definitely to try their small bites, great for groups and intimate conversations, or just wanting to lounge and do some work whether it's early in the day or late at night. I'm looking forward to their "surprise" next year (; (sorry, I'm not going to spill the beans but AC Lounge has something in store for us next year & very soon!!!!!) read more

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Staying here right now and need to write a review! First, the pros: the hotel is newly renovated and the staff are very friendly. The rooms have rain showers and feel spacious despite being very small. Next: the cons. The bathroom doesn't have much privacy at all, with a sliding door and a glass shower wall. But more importantly... We didn't know the area is quite unsafe at night. We went for a walk to dinner a few minutes away and to be honest, I'm glad nothing bad happened to us. My gut feelings were very bad with a few people passing us, and we saw a woman assaulted on the street. It's not a safe area to walk around at night. We also woke up to a man yelling for help outside, to call the police because he had been mugged. Just be aware, it's not a great spot to stay, especially at night. If you're on vacation, Waikiki is much nicer. Sorry Marriott! read more

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AC Lounge - The was a great treat to end our week. The service was impeccable! From quick service to knowledgeable staff and even quality photography skills. The drinks were delicious and the ambiance was relaxing after a long day. The perfect after work spot and located downtown. I'm happy to have tried this spot early because I feel like when everyone downtown finds out about this it'll be busy. O'stein was a quality bartender and very personable, Jojo and Ken were great too. We love the positive and welcoming vibes! I'll definitely be seeing you guys again! read more

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Mahalo Nalu at the front desk; you are the essence of Aloha hospitality! We live in Waikiki and took the opportunity to celebrate our annual Valentine's Day staycation at the brand new Marriott in the downtown/financial district/Chinatown. It is well located for exploring the neighborhood, enjoying a show at the Hawaii Theater, dining & people watching. The hotel is clean, comfortable, quiet and safe. Contrary to other reviews, the bathroom door slides shut, lol. Next time we'll visit the gym and speakeasy, not necessarily one after the other. Thanks Marriott for planting this sweet small hotel here. read more

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This property needs to be revamped and is just missing the AC hotel vibe. Why? Really small rooms, food options in hotel are lacking as they are are not properly stocked. No sausage or ham In AM. Lack of coffee in room or lobby. Prices like this hotel is on the beach and in the tourist area. But it's not. I would never stay here again. read more

Nice little hotel in down town Honolulu. Never knew it existed until garnering a stay package through an auction. Mandatory valet parking is grossly overpriced and the service is appalling. The package comped the parking, or else we might have not bid. The Dotted Line hotel restaurant was very good. Expensive, but food was outstanding - the lobster sand is a must. Minus two stars (2 1/2 stars) for valet "service." 1/2 star for minimal "maid service." read more

Will NOT be staying here again only be rid the rudeness I received from one person at the front desk this morning. Things like this impacts my reviews and decision to stay there ever again. The world of hotels and the competition for business is stiff and the slightest rudeness impact my choice to come back again. In this case this rudeness was uncalled for. The room was nice but beware the pillows are hard ass a rock. and this room was a two person room and there was only one regular coffee and one decaf...really. And when I went to get coffee I was greeted with coffee control freak unless I had it his way there was no other way without the side way looks. In a nutshell won't be back to this hotel!! read more

While this hotel is not in the nicest part of town, the hotel itself was nice and the front desk staff was excellent. The valet service was the BEST and the employees understood customer service. The onsite manager was Anthony who was on his game always. Some of the employees that were notable were Ryder, Peter, Kog, Hele and Kainalu. read more

Beds were way too soft. no place to sit. Hotel buffet came with extra protein （worm). However extra blanket was delivered when asked. Staffs are friendly too. read more

Great customer services! Amber and Nalu appropriately answered our questions with a smile and its always refreshing when the mana of Aloha is shared by hotel staff. Going to be staying here next time we're on O'ahu and recommending this location to our families and friends! Mahalo! read more

We were extremely pleased with our stay in AC by Marriott Hotel Honolulu. The hotel is located in a very good location if you are going on a cruise. It was a 20 minutes walk to the pier 2 cruise terminal from hotel. The hotel was not in a congested area. It was a quiet hotel and we got a good nights sleep, The bed was very comfortable and the air conditioner got the room cool. The area around hotel and the hotel itself was very clean. The staff was so friendly and helpful. read more

Very convenient location in downtown. Several dining options on site are very nice. Rooms are simple and functional and very clean. This place is clearly not a resort but an excellent option for business travelers. read more

Had the privilege to stay at the AC hotel Honolulu for 5 short months. Staff is very professional and friendly makes you feel like Ohana. ( front desk, restaurant, bar, coffee shop, housekeeping, engineers, ext.) It is valet parking only, and the Valet staff (not bellhops) are friendly and quick at parking and retrieving your car. Never wait too long to get my car and was greeted upon arrival every time I returned. will definitely stay every time I return. Thanks Brandon and the entire staff. You all are amazing. read more

On August 5th my friend invited me to a Patron event at the Dotted Line. The event was done very well, and it was so much fun. The hotel is modern, sophisticated and refreshing to see in Downtown Honolulu. I've been to Yours Truly a couple of times and I've always had a good experience. At the end of the night, my friend and I waited for our Uber right in front of the hotel. The gentleman that did the check-ins for the event was outside belligerently drunk. He was saying racial slurs to the poor valet guy and he made inappropriate statements to some of the event goers who was outside. It might of all been fun and games, but my friend is African American and she didn't appreciate the "N" word behind thrown around. I asked one of the workers if the guy worked for the hotel and they said that he was a Manager. I would think a manager would have more composure than to be drunk at his workplace and act the way he did. It left a bad taste in the mouth. read more

I am the beyond grateful and blessed to have been a guest at this beautiful new hotel. The staff have provided the upmost and best comfortable accommodations, extremely helpful with providing informative recommendations regarding the hotel amenities & surrounding areas, impeccable housekeeping services, and great conversations/ laughter, which ALL of these have exceeded my expectations. This has been the best service and staff treatment I have personally received from ANY hotel I have stayed. This is my 2nd trip here to this specific hotel this year and I was particularly impressed with how smoothly everything was organized and the friendly demeanor of their staff members. I hope to come back to Hawaii and if I do, I will ALWAYS stay here, no matter how far I have to travel for work, leisure, etc. They are the ABSOLUTE BEST!!! Once again, thank you for providing such a delightful experience during both visits. Hope to be back soon! Last, but CERTAINTLY NOT LEAST, I want to give SPECIAL SHOUT-OUTS to the following individuals: Jose Dominguez; Nalu Aitaro; Amber Kelekolio; Ernest Agaloos; Michael Maderazo and Branden Pacada. They ALL have really and truly ELEVATED my experience here at AC Hotel Honolulu Marriott. Their joyous energy, inviting spirits, willingness to go ABOVE & BEYOND to provide consistent support with requests, and the warm welcome greeting's that they ALL provide anytime myself or ANYONE enters / leaves the establishment. They have truly played such as pivotal role in ensuring I had the best hotel experience EVER and for that I will always remember and cherish this hotel and staff members! read more