I wanted to post this review, so no one goes through the same experience I did. I reached out to Tammy on March 5th, 2021 to schedule a massage (with a leftover gift card balance that I had). She scheduled it for 3/16/2021 at 5:30 PM. On March 16th, 2021 at 7:14 AM I sent her a message letting her know that I would be unable to make the appointment due to my husband's work meeting that came up unexpectedly and that I would have to reschedule for our child. She responded, "thanks for letting me know." I reached out to her again on 6/2/2021 to reschedule the massage. She requested my gift card number and then sent a message back stating that they have a 24 hour cancelation policy. Meaning that my gift card wouldn't be accepted anymore. I looked back at previous conversations and realized she was referring to my appointment on March 16. I explained that that was not mentioned to me at the time of rescheduling and if it had been, I would have had to look into other options. She said she can't make any exceptions and it's written on the gift certificate, which it was not. With this being said, I understand that there is nothing that I can do. It was given as a gift and I should have looked on the website. However, her interaction did not lead me to believe that I would be out the money, instead that we could reschedule. I felt taken advantage of and I would never recommend any of my friends or family to go to an establishment that handles their business this way. read more