Outstanding service and very courteous and helpful people. They are on time and do what they say they are going to do. They do everything right the first time. We've used them on two jobs in the recent past and been delighted! read more

After inspection I was asked to fix or replace my hot water heater. I called several companies and everyone wanted to come out and provide an estimate which I had to pay for. I was so frustrated. These estimates range fee from $89 to $140, but they would use it as a credit if you went with them, which I thought was utter BS. I called Absolute Plumbing and they gave me a flat rate for replacing the heater and I got it down within 3 days. The receptionist asked if it was urgent because if it was, she would fix me in sooner. Talk about excellent service. The plumber, can't remember his name was extremely knowledgeable and got right down to business. I would recommend them for Anything plumbing related. JOB WELL DONE! read more

Absolute Plumbing & Mechanical - Old unit they was leaking and rusting bad - Plumbing Near Me

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Jerry Castalow is a master plumber. He's been in this business over 30 years. He's always on time, is reasonably priced (doesn't take advantage of female homeowners) and is perfectly reliable. I found him via a as recommendation from a friend and would NEVER use anyone else. Five stars are not enough for Absolute Plumbing. Call his office, 804-639-0022. You will be happy you did!!!! read more

Very professional, courteous, and upfront about expectations of the the required service. I had a damaged sewer line in my newer home (4 years) due to poor installation during home construction. Jerry and team provided me with excellent service to discover where and what the issue was and what it would take to repair. This was a major dig, repair, and replace project. Jerry was straight forward about what would be involved in the project including the process and the time required. He was right on schedule and conducted the project as explained. I contacted Absolute Plumbing based on recommendation of a trusted person and I'm glad I did. read more

No matter how desperate you feel, DO NOT hire this company. In my experience, they created more problems than they solved, they left a colossal mess behind, and they did not keep their commitments. I hired them to replace a pump at a shared well. The day after their work, the pipes from the well to the homes served by that well had no water pressure. Absolute Plumbing told me that one of the pipes must have had a leak, but since they didn't know how to determine which one, they needed to replace all the pipes between the well and several houses for $25,000. Hmm, so two days prior, the pipes were fine, but then after Absolute replaced the pump, all the pipes had to be replaced? Isn't it suspicious that the pipes worked fine until Absolute showed up? But I was desperate. My tenants could not live in their homes since there was no water, and I had moved them into hotels. I paid Absolute $25,000 for the project to replace the pipes. If they had performed average work, I would have no complaints. Instead, they recklessly maneuvered around my property, causing still more damage to the property infrastructure which they didn't fix, and they failed to answer simple questions about the work they did despite telling me they would do so. I asked for a diagram of the pipes they had installed, and they told me they would provide it. After literally 14 documented requests by email and phone with the owner Jerry and other employees telling me again and again they would provide it, I finally got a scribbled picture accompanied by the words, "If you have any questions, let me know." Since the diagram was so crude, I asked questions. "I will look into this and get back to you," I was told. I followed up seven times, but never heard a word from them again. I filed a complaint with the seemingly illegitimate BBB in hopes that the company would finish its conversation with me, but that process did not result in any further answers from this toxic company. And what did Absolute Plumbing leave me with at the property? 1. They cut septic lines with their equipment but buried these instead of reporting them. I only learned of these cuts when tenants reported septic issues, so it was harder to fix since I had to dig up the earth again. 2. They destroyed a french drain by a house even though the tenant had stood at the edge of the house to tell the person with the excavator, "There is a french drain here, so you need to dig this area by hand." 3. Most egregiously, they destroyed the pump house in multiple ways. For some reason they tore the siding off the wall and ripped down the insulation from between the studs on the side where the pipes exited the structure and they never put it back together, but worse, they hit the building with their excavator knocking its framing out of square. I had to pay about $3000 to another contractor to rebuild the pump house. 4. And of course, they left a pile of project garbage on the property. Jerry, the owner, told me the worker who was sent to my property was subsequently fired by Absolute for doing such bad work. But even though that worker is gone, Jerry is still there. Jerry as owner is responsible for the disaster that they caused me. He is responsible for resolving problems caused by his employees' work. You cannot count on him. His approach remains a risk to every potential customer. This company was my nightmare. I provided the above text to Jerry before sharing this review. I also gave him a photo of the pump house wall that was just studs with insulation on the ground. He didn't dispute the facts. He says he helped me the best he could, his team worked after hours on the project, and that the pump house was in bad condition to begin with (uh, so you pull the wall down and leave it that way?). read more

Absolute Plumbing & Mechanical - When the company finished, this is what they had done to my previously enclosed pumphouse. - Plumbing Near Me

Jerry does everything he can to do things right the first time. If Murphys Law applies, he does everything he can to make it right.

We hired Absolute Plumbing to fix a leaking bath tub tap. What should have been a quick 1 hour project ended up being a complex project with $884 in initial charges. They replaced the entire tap fixture. The strange thing is they did not inform my tenant that once the water is turned on, all the taps in the house need to be opened gently to let the air bubbles out. There was a pipe burst resulting in a major water leak that occurred in my other restroom due to air bubbles. In addition to fixing the pipe burst, I will have to bear the cost for fixing drywall due to water leak. This is on top of the $884 I already paid them. They blamed the leak on weaker piping which is ridiculous since the leak happened after they worked the house and could have been avoided if the air bubbles were let out. read more

We had an issue with Lowe's installation services and called here They came the next day, installed our gas range in an efficient manner and was significantly cheaper. I am very pleased! read more

I will not think of calling them again. As others (Kelsey L) have mentioned in their reviews, this business has deceptive pricing. I called to schedule an appointment. I also asked, at the time of making the appointment, for an estimate. I spoke with Jerry who said it will be approximately $180, and asked me to send a picture to confirm. He said that he will have a plumber come take a look at it and I can then decide how to proceed. So, I received a call and was told that plumber will be on his way. I again asked for an estimate and mentioned my conversations with Jerry. The plumber told me to not to worry and said that it will be $120 per hour. He came out and gave a ridiculously high estimate. Before he looked at anything, he made my wife sign a paper without sharing that she is agreeing to pay them $120.She was told to sign the time, not the $120. When I said that I do not want to proceed, I was given a bill of $120 and was told that it was signed by my wife. The plumber was rude, unprofessional, and gave a ridiculous estimate because it is easier for them to collect $120 for not work then to do the actual work. read more

These clowns showed up and told me they will return an hour. I later realized they charged me for their damn lunch hour. THEY WILL SCAM YOU OUT OF MONEY. read more

I hired to install a whole house water filtration system. I want to separate this into 2 subjects. First - TRUST- The billing practice of this company seriously needs to be called out. I was given an appointment which the tech did show up for at 4:30pm and was told he gets off at 5pm so we'd need to reschedule. He then charged me $140 and told me it would be applied to my install. One week later he did show up to do the install, did the install then only applied $70 from the $140, when I asked about it I was told the $70 was a service fee (according to their office manager they don't charge service fees). During the install he borrowed duct tape as apparently he didn't have any or couldn't find it on his truck so I lent him my new roll of gorilla tape ($18 roll) which fine but he then took it when he left. May seem petty to some but trust is critical in the service industry, if I can't trust you in my garage I'm certainly not going to recommend you to my neighbors! I supplied the entire filtration system and installed the plywood plus mounted the filter bracket. They did supply the water lines, fittings, pipe insulation and shut off valves (4 in total). I was charged $72.00 for 6 sticks of pipe insulation, more than double for what I could have bought it for. $120 for ball valves that should have been less than $50 for all. Yes, I do believe businesses should be allowed some markup on material but 150% seems excessive. I was told the job would take 1.5 hours to complete, he took 3.5 hours to do. While I understand and accept that some jobs do take longer than anticipated and have no problem paying for the time, the other questionable billing practices makes me question the entire bill. Second- PERFORMANCE - To be fair the work done was done well, it was neat and best I can tell done correctly. The tech was knowledgeable and did the work without wasting a lot of time. Overall: my recommendation is if you use this company make it very clear, if they set an appointment regardless of what time they show up they'll do the work and you'll not be charged. Get the quote spelled out and make it very clear you'll pay the quote and expect an itemized bill. Pay attention to the time they start and leave to ensure billing is accurate and you're truly paying accurate labor costs and ask what markup they do on material. I also wouldn't let them borrow anything from you; it's my nature to help people but again trust is critical, without it I want no parts of you! read more

Absolute Plumbing did an AWESOME job for me recently replacing an old leaky toilet. They were very responsive and got me scheduled very quickly. The team was professional, efficient and tidy, and I couldn't be more happy with my new Toto Comfort Height toilet. I'll be replacing my other one soon and will definitely be calling Absolute Plumbing. read more

Avoid this company. They ADD extra charges to inflate the quoted price. They wanted to charge me $293 to install a toilet ( I supplied the toilet). The quote was less. Their unlicenced tech couldn't even install my faucet. Then when I disputed they said to dispose of the old toilet they will charge $25! They also wanted to charge $125/hour to pick up a toilet from Vamax. When I complained about these 2 new charges I was told they do not tell customers these charges unless they asked! Any companies or shops that I deal with, if I asked for any services they would come back with a price. Jerry the owner knew I was buying my toilet and yet never said he would charge $25 to dispose of the old toilet. read more

I have used Absolute 3 times. Today (Saturday) late afternoon we realized we had a running leak in our crawl space. 30 minutes later, Absolute was here and within the hour the pipe was fixed. Could not have been nicer. I fully expected the hot water to be turned off until they could get back here on Monday. On a previous visit they fixed a leaking pipe in the corner of small powder room. Previous plumber said he couldn't do it unless I got an electrician in to move the ceiling canister light. Not so. They have also worked on shower pipes and new hot water heater (that previous plumber talked me into- wrong size for my needs). It is so nice to know I don't have to fumble around wondering who to call when I have a plumbing need. read more

So disappointed with this. We got ripped off. Two guys came out for what we believed was a free estimate visit to get a second opinion on a main water leak. They started to dig in the ground right away and we had to ask questions and slow them down. Then they charge us $120 for essentially 10 minutes of nothing. Why charge the $120 knowing we are going to feel screwed over? Awful customer service and I would never call them again. Go with advanced plumbing! Free estimates that are actually free. They take the time to walk you through your options. They treat you well. And you aren't left feeling like you got totally effed over. This company is gross. read more

We had a frozen pipe burst in our home during the polar vortex. Absolute Plumbing was willing to come out immediately and take a look for us. They gave us advice over the phone before arriving to help minimize the damage. Once they got to our home, they quickly found the problem and fixed the pipe. While our home did suffer extensive water damage, it would have been worse without the help of Absolute. Thank you to Rick and Sean for taking care of us! read more

I have mixed feelings about my two experiences but the reason I'm rating so low is because I now have a plumbing problem that did not even exist before these guys came to my house. Positives: friendly, good communication between the office & the technicians, on time Overall my experience has been negative though. I called them out for 2 problems. 1. A leak in my kitchen ceiling under the guest bathroom and 2. Low water pressure in my master bathroom. They diagnosed the ceiling leak accurately (I assume) as cracked and unsealed tiles and offered me a solution option (albeit a very expensive option) of tearing out the current tiles & redoing the whole thing. I plan on exploring some other options. For my 2nd problem which was far less serious, they took everything apart, and told me I needed a new part. What do I know? So I buy this $135 part that they have to go out and get. Next thing I know I'm paying for this new expensive part and 2 hours of service. The water pressure was still just as low but they tell me to buy some CLR, clean my shower head & if that doesn't work buy a new shower head. The water pressure was NOT FIXED, and after they left my shower faucet started LEAKING! A problem that had never previously existed in the 7 years I've lived here. So, I call them to come out and fix the leak that they caused. In the meantime I go buy a new shower head, install it myself & my water pressure is fixed. When the same two guys came back to fix the leak, they fidgeted around with it, it stopped temporarily for the few minutes they waited around to check BUT IS NOW LEAKING TWICE AS FAST. They didn't try to charge me for the second visit which was decent of them since they caused the leak but I'm left with a very annoying, wasteful, and costly new plumbing problem that I plan on having a different company come take a look at. read more

$100 service call and $46 labor to take a picture and say they couldnt get that part it was out dated.they are the experts I guess.I just wonder how they took a picture of the stem(the part in question)without taking anything apart or even touching a tool.just feel taken! read more