I bought two large suitcases and got a good deal for both. The seller was very nice and helpful…read more Unfortunately, the airport handled my bag roughly and one button came off, but overall I'm satisfied with the purchase.

This place is close to the central train station. The service was fast and efficient. The GPS…read moredoesn't work so well among the old brick buildings, so it's probably easier to look at the map to find it. Highly recommended.

We worked with Kate Collins-Manetti at the recommendation of a good friend to help coordinate and…read morebook our two week trip through Italy. My wife and I were travelling for a friends wedding and to celebrate our 10 year anniversary. Kate helped coordinate accommodations, restaurant recommendations and reservations, transportation between cities, activity recommendations and bookings for our trip from Rome to Siena to Volterra to Florence and to Venice. We had a couple mid-trip issues pop up that were not due to Kate, but she helped resolve them quickly and effectively. We'd highly recommend Kate and Buongiorno Principessa to anyone considering travel to and through Italy!

Worst trip ever! I…read morebooked the Krakow/Auschwitz tour. It was a waste of money. The only things that were booked/arranged for me was the hostel and the Auschwitz trip. All the information given was incorrect/outdated. Shaun also decided to tell the hostel I was checking out early (without me requesting this) causing me to be screamed at, threatened, and having to find and rebook the majority of serves that were included in this trip. Shaun is refusing to cover the additional costs he caused and refund upcoming trips. The hostel was terrible. The staff was rude, the place smelled of the windows were closed, lots of road noise, and the mattresses were so thin my back is still sore from it days later. On top of that Shaun decided to email the hostel and telling them I was checking out days early without my requesting this or informing me of this. So, when I arrived back at the hostel 4 hours after checking out time, I was greeted by the staff screaming at me, threatening me, and my property had been moved. The hostel confirmed that my booking was for a few more days but because of Shaun's email I was not supposed to stay there anymore. I could not get a refund either. It was so bad that I was not conferrable being there anymore I just left my key on the counter as they continued to threaten me. I had to rebook all the services that I had already paid for the hostel to provide. Shaun is refusing to reimburse me claiming it is not part of the package that I booked when in fact the services are listed on the website as part of the package. On Friday they "book" you two walking tours of the town. The tours are completely free. They happen at the same time every day and if you see them around town anyone can join them. Just tip the guide at the end of the tour. Apparently, I paid $20 Euro a tour and still had to trip the guide because the guide said she did not see any of the $20 Euro. I went on the first one and tipped the girl all the cash in my pocket. I sent an email complaining. Shaun said the guide was wrong and insulted my intelligence. Then supposedly he booked me private tour for Friday afternoon to make up for it but did not tell me about the tour until Sunday afternoon. I was emailing back and forth with Shaun at the time of this private tour; he made no mention of it. On Saturday, they book an Auschwitz tour. It was fine but they fail to tell you that you need to bring your passport with you. Luckily, I had it with me. If not, I would have missed the entire tour. I told Shaun this information should be in the itinerary, and he again insulted me. The email I received also included information on other things to do in town. The information in the email was outdated and included the wrong pricing/information for all the additional activities I choose to book. Shaun's response is that it was close enough and that I should just deal with it. The entire point of a tour company is to take care of the planning and researching for you. This company does not do it. I felt Shaun was working against me so much stress and drama. I also had to research/rebook/repay for many services that I had already paid for in the package. It caused way more stress than just booking it myself. If I'm paying that much of a premium for someone else to book my trip I expect it to be booked correctly, go smoothly, and when it doesn't go smoothly that the company apologizes and correct it. Also, I was the only person on the trip so if you want to meet new people while you travel this is not the company. (No, they do not tell you ahead of time if you are the only one on the trip). I am still trying to get refunds for the services I had to pay for two times since Shaun decided to cancel my hostel reservation days early. Also, fighting to get full refunds for the other tours I booked for a few months from now. I have no faith that the other tours will be any better given the co-founder's hand in ruining this trip and response to feedback.

If you have read all the other reviews on yelp you have noticed that Shaun, the company owner…read morealways has to defend himself on people's reviews. That shows how unprofessional of a business that he is running. I have many issues with this company. First you are paying way more than you getting. On the website it says you get breakfast, walking tour, hostel, and a tour guid. I did not receive a tour guid and Shaun says he will refund me the 40$ that went towards that. Hopefully I receive that. They make it sound like a good deal because it includes breakfast and a walking tour, but don't be fooled. The walking tour is through the hostel and it is free for all the guests. Euro adventures does not set that up, it's all through the direct hostel. Second, the breakfast is only 4euro a day and is garbage, but at least included. Third I showed up to my reservation and on top of all I already had to pay I had to pay more money for my key and city taxes. I have never had to pay for that at any other hostel that was through a company. They should really tell you that you have no choice but to pay for it when you arrive. Actually It should be included, but it's not. Next,, I paid 150$ for three nights in hostel but actually ... the hostel is only 20 euro a night and I will include a pic of the daily rates. And yes it does change everyday, but euro adventure books in advance so they actually got a better rate than that. That is how hostels work, they make you pay more the closer it is to the date you want to stay,, and if it's only 20 euro the night of.. and I paid $50 a night then that's outrageous! Euro adventures couldn't even send out the right info about the trip. Half of the sheet of info was about the trip to Poland... when I am going to Barcelona. (Pics included) (and yes was fixed but still.. really they couldn't even take the time the first time to make sure it was correct. So unprofessional!) Also i didn't get the information until the night before the trip, after emailing asking for the trip info weeks before. Save yourself the time and money and book elsewhere. Be careful and make sure you read what you are getting and do your own research to see how much it would cost you to do on your own, especially when it is a meet you there trip. Not worth it. Rip off.

I don't know what you all were expecting from a tourism group but they do what they can and usually…read morea bit more. You're an outsider in a strange place most likely. And guess what? In a different country too! Unless you know Tuscany yourself, sit back and enjoy the rides. Okay so the bus ride wasn't the most comfortable, as Americans need HUGE seats with power ports, etc. and cart service with snacks. Fun fact: they're driving manual transmission buses. OOOOORRRRR you can try to blend and deal with the hour or two long bus ride without plugging in your devices. It's not that bad.

When my sister-in-law asked to do a tour of Lake Como, Bellagio and Lugano, Switzerland from Milan,…read morethis looked like a perfect fit. A bus ride to Como with guided tours and two boat rides on Lake Como. Plus, a discount for booking early. Count me in! When we arrived at the pickup spot by 7:40 as instructed, there were a lot of buses, but there was no guide and no labels on our tour bus. Spoke to the tour bus driver who confirmed that we were in the right spot but had to wait for the tour guide who was running late. The driver was amazing! When the tour guide Luigi (GG) finally arrived, he seemed confused. Was this his tour? He fidgeted with his information. As our party of five was first in line next to the bus door, we watched and heard everything. As this chaos was happening, a young man slid through the eager crowd. We thought that he was trying to cut in front of us, but he was actually delivering a bag filled with what looked like green earpieces that were promised in the details of the tour. They stayed in the bag the entire 11 hours and were never used. Apparently, GG never uses headsets. After a lengthy delay, GG finally found his list. He roll-called guests. People answered, but did not move until he explained. I call your name. You get on the bus. So much for getting a seat near the front, but I felt worse for a lady who was told to give up her window seat to accommodate a couple that arrived quite late for the tour. He also did not know if the WC on the bus worked or didn't work. The information given along the drive to Como was promising. GG was knowledgeable. He shared was interesting information, but the chaos continued throughout the tour. At Como, our first stop, he gave two different times and meeting places which caused confusion. Initially, he said to meet back at the bus on the side of the road but then added second meeting place. A family arrived late to the bus. He set the ground rules not to be late, or he would leave without you and your family, yet he himself arrived late for two of the stops (Bellagio and Lugano). We then walked to the cathedral following his very thin metal pointer that was hard to see. Many in the group of 40ish people could not see or hear him, but he informed us that he does not like to use earpieces despite the tour description. The information about Lake Como, the cathedral, the Roman walls, Volta and modern architecture was interesting, but you needed to be nearby to hear him. When we got to Argegno, the delay with the public ferry was not communicated well to our tour group. We rushed to use the bathrooms, grab a cappuccino and a pastry from the cafe and bar across the street. GG said to listen if he yelled to come back when the ferry finally arrived. In reality, we had plenty of time as we waited on the street for 32 minutes for the ferry to arrive. You would think that in 32 minutes, GG would have explained what was happening with the next part of the excursion, but no. We were given a ticket and then herded like cattle onto the public ferry. Our group scrambled to find a place to stand. There were no seats until some locals disembarked halfway into the ferry ride. We were literally scattered all over the boat, with no information given along the way including where to get off. Fortunately, I had looked at the timetables and reviews, so I knew not to get off until we reached Bellagio. The cruise took us along the lake with stunning views, and we guessed what we were seeing using our mobile phones or asking locals. About ten minutes before getting to Bellagio, GG located most of our group on the deck. He gave some information and let us know to get ready to disembark. Once back on terra firma, he pointed to a different meeting point near an orange sign and cautioned us not to be late. Again, he was late and as other members that we recognized arrived, we hoped that we had found the right spot. Bellagio apparently was free time for GG, so other than a recommendation to visit a Japanese garden, we received no information about this stop. Again, GG was one of the last ones to reach the appointed time to get on the next ferry. He was late, but he managed to come back eating a gelato. The ferry from Bellagio to Cadenabbia was very short, but scenic. Again, no information. Once in Lugano, we stopped at a museum to use their bathrooms. At this point, we lost GG. Using a better means like a flag or an umbrella or using the earpieces would have helped. Fortunately, he had pointed to the square from the moving bus where we would be meeting later in the afternoon. We did see him briefly at a beautiful church and then saw him again when he arrived later than most of our tour group. The tour was interesting, but so disorganized. Lake Como, Bellagio and Lugano in one day. So beautiful! Five stars for the itinerary, but many missed opportunities along the day. Had our guide followed the tour description, it should have been a five-star tour.

Clueless American here: what a charming place! What else can I say that hasn't been said already…read more Staff is friendly, building is old. Close to the sights, but far enough away that street hustlers aren't harassing you right as you step out the door. Boutique-like accommodations with our Jr Suite - must have been the romance room since it came with Chianti. All for the price of what we would pay for a smaller, cheaper hotel in San Diego. I think we booked early before the dollar was flushed down the exchange toilet at around $100 a night, plus a tidy discount for multiple days. The name sounded vaguely like Britain when we booked, and sure enough I just checked the translation and they speak English, serve eggs and do all the things you're not supposed to do when in Italy, so maybe not the real down home Florence experience that some are looking for. It's pretty quiet. The busiest hours during the Christmas holidays, which are taken pretty seriously around here, are in the afternoon with lots of buzzing Vespas zipping around. Plus the main thoroughfares travel along the banks of the river so many ambulances rip up and down the streets at odd hours. But nothing woke us from our slumbers, which as a light sleeper is important. Except for the a really drunk opera singer on Christmas Eve at 2 am. I did not think about mosquitos until my wife read the little sign aloud recommending that the windows remain closed. Being winter it didn't seem to be a big problem, but we did see a few blood suckers. I imagine that in warmer months it can be a black cloud of vampiric bloodlust.

Hotel Bretagna is a breath of fresh air, with affordable pricing for a hotel literally in the…read morecenter of Florence. A gorgeous view of several of the bridges, including the historic Ponte Vecchio are literally hop skip and jump away from the hotel's front door. There are several restaurants in all directions which means you'll never have to catch a taxi to eat, unless you simply want to. We stayed from May 25, 2012 to May 30, 2012. Staff are really nice, speak English are always with a smile and will definitely help you both find places you want to go, and recommend places you should go. Wifi is provided but I will say it was very hit or miss in the actual hotel room. Standing outside your hotel room sometimes is necessary, but if you don't have a wifi device, head down to their lobby to use their computer. Breakfast was included in our plan, which is a continental, complete with several meats, cheeses, pastries, eggs (boiled and scrambled) all hot and fresh. There is a cappuccino machine but ask the staff near the machine if they'll make you a fresh cappuccino (they will, and it's MUCH better than what the machine spits out). The hotel rooms are spacious enough but no restrooms in the rooms. I'd spring for the extra cash to buy your own private restroom, which comes locked with your key. There is a safe inside but no key card access to the hotel rooms...a simple lock/key works just as well though. Definitely advise you to take a seat on the balcony several times before you leave because the view is pretty stunning. Also, I would advise you to keep your windows shut! We found out the hard way that mosquitoes have a way of floating in if you leave for the day with your window open, but the staff already knows and has plug in mosquito trappers in each room. All in all, we couldn't have picked a better place more centrally located with such a fantastic view and i'd highly recommend you visit!

We had a great experience with this place. My husband and I…read morestopped for the day in Florence on our way to Rome and we wanted to leave our luggages somewhere while we explored the city. I was afraid that my big luggage wasn't going to fit but the space was huge! I did have to reserve two lockers to leave our other small luggage and back packs. It was a relieve though that they have so much room. I swear it doesn't seem like it but my big luggage fit with room to spare. Many reviews recommend to reserve ahead of time. I didn't just because again, I wasn't sure if it was going to fit. We got lucky and we were able to get two lockers without problems. I saw more people coming in and they were also able to reserved one. My advise though is that during high seasons you do reserve the lockers you would need online. Last but not least and super important, do not throw away the receipt. It has the code to open the locker. This might sound funny because it is common sense you would think. However, I saw a group of people who threw away their receipt with the code and they couldn't open it. They kept calling the help button but no one was picking up. Don't be one of those people who messed up and later on blame it on the company for "not picking up." Your receipt, you valuables, your responsibility :)

******************…read more I AM SO SORRY. The bad review below was for the Wrong place! This review below is meant for hotel baccio or whatever, the hotel right next to this shop, which I was originally looking for. Please guys don't mistake Stow your bags for another place like I did. I'll leave this review on to warn people to make sure to come to the right place. Okay, Italy was perfect until I got to this place. This man. The man that took my bags has got to be or to work for one of the meanest, pettiest people I have ever come to meet. So Florence was cold when I arrived right? So I wanted to change into longer pants before I stored my bags and I asked the employee if I could use the bathroom. "No! Not possible." He said it so aggressively I literally thought he was joking, laughed, and asked, "okay, seriously." "Not possible!!" he snarled like he was defending his daughter's virginity. Next a misunderstanding occurred. He said, "if you take something from the bar, you can use the restroom." But he said it in such broken English and so aggressively, that I thought he said, "if you use restroom, you might take from the bar." (Stealing) So I get upset and a shouting match occurs that ends with me deescalating it with sarcastic compliance. He apologizes and said, "look, I don't make the rules, I don't own the place." He then flipped a sign around that reads, "no WiFi, no bathroom" for guests. The pettiness is laughable. Learn generosity dude Also, when the guy took my bags, he did not put it in a secure room with locks! He put it in a small, sectioned off lobby that could easily be accessed by anyone in that lobby. The guy has to just go for a break and the bags would be fully exposed. Anyways, that bar the guy was talking about? Was a cafe independent from the hotel. Tinos. I ended up having breakfast there . They are the only people in Florence that smiled.

For a totally online experience this went amazingly well. I tented 2 lockers about a month in…read moreadvance. One locker holds two big suitcases. I had to go out of the country. Most places won't rent that long. When i returned everything was safe and dry! Very happy

From the owner: Storemyluggage è un deposito bagagli economico e completamente automatico situato nel cuore del…read morecentro storico di firenze. Il nostro servizio di deposito bagagli è sicuro, facile, veloce e mentre custodiamo noi i tuoi bagagli, puoi godere a pieno del tuo tempo libero e della tua vacanza.

This luggage storage place is located near uffizi, proximately five minutes walk away. Their door…read moreis very secured, and you need to unlock both the front door and your cabin door to acquire your luggages. You can take public bus to train station from nearby or just walk if not carrying too many luggages. Make sure to pay your ride fare by tapping in credit card even though it's sort of honest system. There were literally four tickets inspectors jumped on one bus I was on, and I witnessed people surrendered their passports and got tickets, really not worth it by skipping €1.70 and end up paying a hefty fine.

I agree with the other review regarding pricing being a bit on the high side. The service itself is…read moreseamless: reserving the bags, opening the secure front door remotely and accessing the lockers all via the website. We reserved the largest size locker and were able to squeeze in two suitcases (one larger roller bag + one carry on roller), although it was very tight. Note: cell reception next to the locker was not great; we had to love to the front door to have enough reception to unlock/lock.