Dr. Peterson and her staff are amazing. I felt comfortable and In good hands. ive put off going the…read moredentist for years. im glad I finally found a great dentist !

This is the BEST dentist office! The staff is incredible and so caring. I have trauma from many…read moreyears of dentist and orthodontist offices as a kid and they made this seamless and worked with me through my anxiety. Highly recommend this team to anyone looking for a dentist!

First time here at this office. They got me in for an appointment so fast it was a miracle. The…read morestaff from the front desk to the dental assistant to the financial person were all so professional and made me feel less nervous than I usually am going to the dentist. The dentist was so informative as to what I was to expect and I had a very pleasant experience. Huge thanks go to the entire office at the Reno Modern Dentistry. Keep up the good work, you guys rock!!!

I was here twice in the same week to get two Crowns. I was a little nervous, but both the dentist…read moreand her assistant really helped me relax by explaining the process and everything they were doing along the way (so no surprises). It really wasn't that bad and I am really happy with the outcome. I also had an appointment with the Dental Hygienist, Faye. She was fast, thorough and gentle and gave me really good tips. My experience would be a 5/5, except that I always seem to have misinformation or misunderstandings with the front desk, mainly with billing and scheduling. It has all been corrected, but it's frustrating that it always seems to be something.

Our family has been patients at Gentle Dental in Sparks for nearly 10 years, and both of my kids…read morehave had braces and regular cleanings here. Unfortunately, our 4:00 PM appointment today was an extremely disappointing experience. When we arrived, we were told we had been removed from the schedule because we didn't confirm the appointment. I explained that I did confirm through the text system, just like we always have. Claudia at the front desk was very kind and explained they've been having issues with the confirmation system and said they could still see my daughter. A couple technicians came out and said they would get her in shortly, but then another technician came out and said my daughter had been removed from the schedule because we didn't confirm. When I explained what the front desk had told us about the system issue, she said it didn't matter because they were no longer taking 4 PM appointments. When I said maybe we should just leave, she said yes, we should. The manager who we have known for a very long time was standing there during this entire interaction and didn't say a word. After nearly 10 years as patients, being told to leave over what appears to be a system error was shocking. There are plenty of dentists in the area who are actually "gentle" and treat families with kindness and respect. We will be taking our family to one of them instead. I hope the office takes a closer look at how situations like this are handled in the future so other long-time patients aren't treated the same way.

While Dr. Cardenas and his assistant provide excellent care, I have encountered significant issues…read morewith the office administration and the dental hygienist. Regarding the office management, I experienced several scheduling conflicts and felt dismissed despite having phone confirmations. Furthermore, I requested an estimate for my out-of-pocket costs multiple times prior to treatment, but was only told the amount would be "minimal" due to my dual coverage. I did not receive any EOBs, and my insurance was not billed for eight months. I finally received a bill after 11 months, which incorrectly claimed the balance was 90 days past due. Additionally, the dental hygienist was late for every appointment and performed unauthorized services that resulted in additional costs. Her negative demeanor and the way she communicated regarding my dental health were also quite distressing. Go elsewhere!!

Boyfriend had an emergency tooth that needed to be pulled…read more His back molar was broken and in half. Pain started on a Friday and couldn't get into any dentist office over the weekend not even the emergency numbers. We came in first thing Monday morning and was able to get an appointment the next morning. The staff was so friendly and caring. They walked us through everything and went over the payment plans. I highly recommend this place to anyone. It maybe took an hour for everything. They truly care about you and your teeth here. They make sure you are comfortable and not in any pain. Highly recommend to anyone.

**READ BEFORE USING THIS DENTISTRY**…read more Extremely disappointed in my experience with Northwest Reno Smiles and would recommend every single person to turn away or get a second opinion before proceeding with any work from this office. Here's my story... With new insurance came the need for a new dentist. After an initial visit I was told that a routine cleaning would not suffice and was quoted a few thousand dollars for a deep cleaning/scaling. With some research, it was found that the pricing was higher than average but agreed to the procedure, trusting it was needed. After the cleaning was finished, it was recommended that I meet with the offices contracted Periodontist for a post cleaning consult which I was told was protocol after the deep clean. Within 5 minutes of the meeting the Periodontist told me that "due to the severity of my periodontist" I needed osseous surgery in 3 quadrants of my mouth and was given a quote near $20k before insurance. This was jarring. Not just the cost, but the severity of a bone graft surgery given I am in my 30s with no mouth/teeth pain. After requesting my X-rays and records I immediately went to a periodontal specialist for a second opinion. After meeting with the specialist, they found that not only is an osseous surgery completely unnecessary, but that I don't have any signs of periodontist. They also commented on the absolute unnecessary need for a deep cleaning/scaling. It's hard enough to find any person or corporation you can trust but take my advice and stay clear of Northwest Reno Smiles. Absolute scam.

My interactions so far with this dentist office have only been over the phone. However, both times…read morethe people that I spoke to were so incredibly charming and incredibly well informed. They made it so easy for me to ask very specific questions about sensory issues, about illnesses that I have that can be affected by too dramatic of dental procedures, as well as the cost of things through my insurance. They made it so easy to get that information, and both were incredibly polite, but a specific shout out to Rochelle, who was so wonderfully sweet, well informed, and comforting in regard to me asking questions that are specific to me and my conditions, which I can feel a little bit shy and embarrassed about talking about as somebody with new diagnoses and illnesses. And so thank you guys so much already, and I cannot wait to come in and see what all the fuss is about in regard to them doing their composite manufacturing in-house in order to scale back the need for multiple appointments by sending out for those materials, and also just as far as them being awesome for people with sensory issues. And so if there are any issues, of course I will update my review. However, if you don't see an update, just assume that their actual dentistry is as wonderful as the experience that you receive with the staff over the phone.

They have canceled 3 appointments in a row with no concern or apology…read more they have also been delinquent in returning money that they over charged. I had to ask several times for my owed balance. The poor office experience isn't worth my time. I have moved to another dentist at this point

Its never "fun" when you break a tooth and in need of an urgent visit to a dentist...but the…read moreexperience i had today in this new dental office in reno was the BEST i ever had! From the initial call yesterday and staff getting me "as early as friday".....which i was happy with...than, 20 minutes later, a call from them saying they had a cancelation and if I want, "they can see me tomorrow at 1"... I said hack yes! Came in, filled the forms, within no time I was taken to get full 3d screening and X rays and within 10 minutes I was on Dr Gary Sukienik chair! He promptly and kindly examined me and told me that eventhough i came for the broken tooth, that tooth is nit his main concern as much as the one across and in the rear (#15)... he went over my options , we decided on a custom feeling for the broken one and crown for the bad one, he was extreamly reasonable and even gave me extra loving once he heard I was a disabled veteran and literally said to me..."if you can handle the chair. I'll get on you now and fix it all"....and he did...3.5 hours later, im all set and done, they do everything in house and the technology I've seen them use was mind-blowing! I highly recommend these guys!

Very happy with the results with getting me in and a good price for a root canal. I will be…read morerecommending any friends and family here, can't wait to get this stubborn tooth fixed!

I had a great experience as a new patient at the Wingfield Springs location of Sparks Modern…read moreDentistry. I was able to make an appointment for the next day. X-rays, the exam, and cleaning were $59 as advertised on the window, which is what brought me in. I also got an additional fluoride treatment, which brought the total to $91. I had Malaika as my hygienist, and she and Dr. Van were great. I really appreciated that they were friendly without trying to ask me my life story. I don't want to yap about myself, especially when other people's hands are in my mouth, providing a service! Sparks Modern Dentistry is on Epic's electronic medical record, and I loved that I could see the images and the information on the screen. The Smile Generation branded MyChart patient portal was excellent for providing the patient care notes. At my other dentist, that part has always been a black box, because they are on a different practice management system that doesn't have a patient portal. I am considering switching here to be my main dentist!

I scheduled with Dr De Prado for an evaluation for a replacement crown…read more Her assistant Mea, promptly met me in lobby and took me back for xrays. She was very kind and professional. Dr DePrado determined I needed a new crown to replace my very old compromised crown. I agreed. She asked Brandon to review my payment costs as my dental insurance does not cover replacement crowns. I was happy with the negotiated price. To my surprise, the replacement crown was completed and set in place within 2 hours. So very happy. The patient care I received from Dr DePrado, Mea, and Brandon was exceptional and outstanding. They are an asset to this dental group and I will continue patronizing them because of this outstanding one on one patient care. I will spread the word about Sparks Modern Dentistry. Thanks to the dental team.

Hi, I just wanted everyone to know that Shane he's a really…read moreextremely caring dentist and you don't find that too often he's a Quality care guy thanks, Shane. And his dental cost seems to be reasonable as well trust me he won't let you down. Thanks again Shane

My husband and I love the Reno Dentist. We've been going for over 10 years and have always received…read morequality care. I find that they're always on time, easy to schedule with, and great at listening to our concerns. We've changed Drs throughout the year but each of them have been impressive and professional.