This was the best heating and cooling experience we've ever had. He didn't try to get us to pay for…read moreanything we didn't need and showed up during the window he gave us. Highly recommend!!!

Zach the owner was very responsive. I contacted two other companies who didn't call back in a…read moretimely manner. He did immediately. He re-diagnosed my system which is 20 years old (AC). Another vendor attempted to tell me they could not find any problem other than the system is old. Zach determined it need refrigerant and some cleaning in the coils and said it should last me a few more years at the least. The other vendor wanted to sell Me an overpriced system. I appreciate his honesty. He fixed the system quickly and there have been no problems for weeks now. I waited to provide a review to make sure the work was done well. It was

One day installation of central a/c system (had existing venting). Prompt, responsive, good price,…read moreneat.

Amazing job was completed in time to save me from the heat. Alex made a special trip early in the…read moremorning to get my AC up and running. Thanks again.

Very quick service. Professional. The quality of the equipment is very good. Many options to choose…read morefrom with long warranties.

Initially we hired this company because of a long standing friendship. We needed our A/C replaced…read moreand an issue with our newer furnace needed to be resolved. They met with us told us what needed to be done and gave us a written estimate. We were told that additional ductwork need installed (along with the new A/C. We were told verbally that the ductwork would be insulated but that was not put on the written estimate (our mistake). In the end the work was completed but required several return trips by them and additional expenses for us. They scheduled to come out and begin work but had to delay due to a van breaking down. On the second scheduled day, they arrived and work began. Later they told me they would not be able to finish that day and would return the following day to complete the work. That afternoon before they left an incredible overwhelming chemical smell permeated the house and we had to leave the windows open about an inch. Normally that would not be a problem but it was 26 degrees out. When my husband went to cover the hole under the house, hot air was pouring out from under the house. Then the furnace would not shut off at all. Even when turning the thermostat off it continued to run. We had to turn the gas off to it. No heat that night. The following morning, we had headaches and nausea with the fumes. They returned to complete the work and I told them to resolve the other issues first. The hot air was gushing out due a large gap in the seam of the ductwork. The furnace was not shutting off because the new ductwork being installed had caused the wire from the furnace to the thermostat to be cut so a new wire had to be ran. The chemical odor was so bad we had to call the manufacturers who instructed us to open all the windows and run the furnace fan-again, it was 26 degrees outside! So we had to take the dog and leave the house and open all the windows about an inch and leave the furnace running at 58-60 degrees for 3 days! Friday, Saturday and Sunday. Thank God we had a place to go and didn't have to rent a hotel room. That Monday they came and cut out sections of the ductwork that had a sealant/mastic on it and replaced it. That evening my husband went under the house and looked and found several gaps where the ductwork joins and seams hadn't been joined/screwed/taped properly in 5 or 6 places and lots of air was escaping into the crawl space. We called again and they came out the next day to fix those places. This time the job was completed properly but not with insulation on the ductwork and with the added expenses of the additional gas and electric needed to air out the house. So we are looking at around $300-$400 to insulate the ductwork (and my hubby will have to do that work himself) and an additional $200 in utility bills.

Clyde did a great and thorough job doing the service maintenance on our heating system today…read more Always pleased with the service and technicians from Groggs!!

We have not had central heat since a week ago, January 14th. I paid $187 for the callout at that…read moretime because it was after 5 pm. On Friday, Jan 17th, at 5ish, a tech finally showed up with the part we were told we needed to fix the furnace. He went to the basement and started working... not too long after that, Amanda heard him loudly say "Oh F-k!" twice! So, she went down to ask him if he was okay - what was happening because she heard him... About half an hour later, he comes to the front door - and stands there while I come down to the house from the office with the front door wide open - the storm door not closed either... he proceeds to tell me that after installing the gas valve (just under $700 and the $187 I've already paid for the tech to tell us what we needed - and BTW no work order, nothing in writing not even a receipt for what I spent on Tuesday.)... We were told the control panel isn't working, so the furnace isn't fixed... I ask, how much will that be? That's $1300 plus labor. (Note the furnace manufacturer's site has the one we need for just over $300, and the gas valve was $233, NOT $600+) I tell the tech I don't have the extra right now. I ask if you all have payment plans. Well, yes, if it's over 2K... wow, but no problem if we combine the gas valve and control panel. He tells us he will go out and make a call to see what we can do for you. HE DRIVES AWAY! I call--nope, after-hours call center--3-day weekend--we're SOL...and that's not all. At about 3 a.m., I was awakened by our basement door banging. I went outside and found that the tech had left the basement door wide open and the lights on! What the absolute H!? Suffice it to say, it's been a struggle... And before anyone says there are unhoused people and probably more families with a similar problem. Yes, that's true, but how we've been treated is NOT okay! I braved the weather on Saturday morning and bought two radiator oil heaters from Walmart. And this was the last straw I received on Tuesday, Jan. 21 2025: I got a text and an email with a link to pay "my past due bill"!! Also, I received a voicemail with the same message within minutes of the email and text. Not. Hey, we know your furnace needs more work, so let's see what we can do for you. Nope, not even close. I called to talk with the general manager, Chris, who called me on Thursday, Jan 16, to let me know that the gas valve didn't come in, but it will be tomorrow, and we will block off time now--which they told me on Wednesday for the Thursday ETA of the part. The funny part is, when we looked at the box the valve came in, it was a UNIVERSAL part - NOT a Rheem part. So they should have had the valve in stock. We can only assume they had no open appointments before 5 pm on FRIDAY! Again, let's make sure there's no way they'll be able to ask for more help or for them to make all this right... It was apparent we were not in a place to spend between 6 and 12 thousand dollars on a new furnace. Why bother with people who don't have that kind of money just hanging around? Additionally, when I tried to get an ETA for the part we needed, I could devise alternate forms to heat our home if it took more than two or three days. I was given the runaround. After I got the invoice, I called them and found that our tech had my husband sign something. My husband and daughter said I would be paying the bill, and his signature was to prove that the tech had been there. No, that was to verify the part was installed and working correctly. The deception and lies flow from that company! After three calls, I finally got to talk with Chris, the general manager. I relayed all this, and besides the "oh yes, it's cold, but it's supposed to warm up tomorrow," he had nothing to say. Well, not really, he told me he would "talk" to the tech. My son-in-law called an independent contractor who is a certified HVAC tech. He knows and does excellent work. He came out and inspected our furnace. What he found was indeed unethical. The valve was lying on the bottom of the furnace because the tech broke the bracket on which the valve was supposed to be mounted. Various parts were lying around on the floor and at the bottom of the furnace. He also told us we could get a Rheem, the same model we have, for $3200, which includes installation, a 10-year warranty, and a one-year warranty for labor. Grogg's new furnace costs were between six and twenty thousand Dollars! I have not attempted to talk with Chris or anyone else at Grogg's. I see no reason, based on how badly we've been treated.

They did not have all the parts they needed on the first visit. On the second visit they did not…read morehave all the parts they needed again. They did not notice that they did not have all the parts until they had cut through the copper line that was to be repaired. It took them 15 minutes to find the parts in there truck. They worked for 2 hours & 15 minutes. That included the repair to the copper line he cut through. He wanted paid for the full hour for the first visit that he only worked 30 minutes. They wanted $300 for the labor. That is 3 hours of work. There truck was a mess. They are very disorganized on parts. They did not even give me a receipt.

As a landlord, I've used these folks quite a bit in the past to the tune of around 2-3 K$ and would…read morego out of my way to recommend their services. however the 2-3 times I've needed service, I've called multiple times, and left several messages. only to be ignored. so I suggest same for them. Ignore them. evidently they don't need the work, and I'm not in the habit of chasing folks down to give them my money. Gary Talley 304-629-5165

I stopped into the shop and scheduled a service visit for my clothes dryer. I was given a date and…read morewindow of time to expect a call from one of their technicians. I received a call from Matt, who was polite and professional. I was able to explain the problem with the sensor dry feature and he was able to quickly diagnose the issue. Unfortunately the issue could not be fixed because of the age of the appliance, and Matt took a moment to show me his reference resource as proof. I was not charged for the service call, which I greatly appreciated. I have done business with Speedway Appliance a number of times in the past and will not hesitate to call on them again for my appliance service and repair.

From the owner: Speedway Appliance has been in business since the beginning of 2001 and has been providing…read moreguaranteed affordable appliance ever since! Now along with refurbished appliances, Speedway, also offers Brand New Grade A scratch and dent appliances that come with the manufacture warranty! We've just recently became a Beko Certified dealer and offer brand new appliances as well! If you're in need for appliances come see the largest selection in the area! Call us today or visit our website! Need a new furnace or air conditioning? Speedway is now offering this service to bring even more comfort to your home! We guarantee to beat any price you receive from a competitor and back our work with a 10 year warranty! We're excited to be your appliances and HVAC dealer!

They are truly as good as it gets! They have been wonderful every time I have used them. They are…read moretrustworthy, reliable, and very reasonable. Call them first and you will save yourself a lot of headaches and aggravation.

From the owner: Servicing Fairmont since 1961. Lennox Inc. dealer 2000 to…read morepresent.

My furnace broke down on the coldest night of the season. The local repair place said I was 15th on…read morethe list so I called Davis Heating. Not only did they tell me that they could work me in, since they were going to be in my area it would be within the next couple of hours! In less than an hour they had my furnace back on & I was feeling warmth! Received the bill and it was much less than I expected! I will definitely use them again and recommend them to my friends!