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Cool Mountain Air HVAC

5.0 (4 reviews)
Open • 8:00 am - 5:00 pm

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3 months ago

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2 years ago

One day installation of central a/c system (had existing venting). Prompt, responsive, good price, neat.

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2 years ago

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2 years ago

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Hunley Heating and Cooling - Arriving in an unmarked vehicle- hours late to our home.

Hunley Heating and Cooling

(5 reviews)

Morgantown in December. UGH…read more So of course, this is when the heater decides to die. We realized the heater was really a blower and looked from recommendations. I am SO glad I didn't come to yelp first, or I would not have called Hunley and I would probably be cold and sad right now. I called in the afternoon, and Brian worked us it so he came the same day. He diagnosed the problem and hunted down the part and we were toasty warm again in warp speed. You know that feeling when you are dealing with a company that is SO big, you are just another call on a loooong list, and if you call next week, and new person will show up? That is NOT Hunley. Brian is also the owner so he has a very vested interest in doing a great job, and he does. He is very good at what he does, but he is also just a nice guy. Communication was great, (he will text instead of call, thank you baby Jesus),he was prompt and professional, and his pricing was fair and reasonable. He has been, hands down, the easiest service professional I have worked with in Morgantown, and with a house older than some states, that speaks volumes. Thanks Brian!

Initially, my interaction with Hunley was good. A technician (Nick) found an issue with a hose that…read moreconnects to my furnace. A small piece of plastic was lodged inside, which Nick removed. He was thorough, knowledgeable, & friendly. He even took the time to share a tutorial on how to read and understand my furnace error codes. His visit cost $186.40 & my furnace was blowing warm air again. However, about 6 hours afterwards, my Nest gave me a "critical error" alert that said there was a severe problem with the furnace running while the temp inside the home decreased. I immediately informed Hunley about the problem. On 4/17, the owner (Brian) was due to arrive at 10am. By 11:30am, I was told he was stuck in traffic. We rescheduled for him to return at 4:30. He arrived late in an unmarked truck. After the initial introduction, his first question to me was to ask about which church I attended. I was alarmed by his question, so I redirected his attention to the problem (my furnace). After about an hour, Brian said that he thought the circuit board was broken. He also described other scenarios that could explain why our furnace wasn't working correctly. He suggested that the furnace needs to be overhauled completely, even suggesting that it would require moving it outside since repair is very labor-intensive. His communication of this alleged problem with our furnace was not persuasive, clear, or understandable. I asked Brian why his diagnosis was so different than his employee's diagnosis a week prior (i.e., when Nick visited). His response was, "he's only got 3 years of experience & I have 12. I also own this company, so there's that." I was uncomfortable with this response and I found it strange to take such a defensive position- especially since it's rather degrading to his employee. Brian also said that he doesn't spend much time on service calls and, instead, spends most of his time in the office. This evidence undermines my trust in his competence and/or skill. To move forward, I needed more information from him before I agreed to the investment he was asking for (e.g., the cost of labor was described as "at least $1,200"). I was asking another question when Brian suddenly said, mid-sentence, that he needed to get home to his family. He then picked up his bag and left. He left with an abrupt "I'll issue a refund for everything" & drove away. About 20 minutes later, I received a text from Brian that acknowledged his unprofessional behavior & offered an apology. He also stated that he's "going through a lot right now" as an explanation. By his own admission, Brian was grossly inappropriate. Blaming your personal problems or your customers for your shortcomings as a business professional is a reflection of poor character. I rejected his offer to perform future services for free because I do not feel safe with him in my home and would not trust his work. In response, I feel compelled to share my honest account of experiences with this company in hopes of warning other homeowners in Morgantown. I also found out that Brian contacted other HVAC COs to see if they had me as a customer. We reported this behavior immediately. We no longer trust Hunley HVAC or the owner's business practices.

Cool Mountain Air HVAC - hvac - Updated October 2026

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