Communication with Alex was great. He called half an hour before he arrived and arrived right at…read morethe time we agreed on. After a quick tour to show the areas we wanted cleaned, Alex shared his recommendation with me on what he would do. He did make sure to let me know he would be cleaning a smaller area than we agreed on and adjusted the price. He also told me that if we found any spots after his cleaning to let him know and he would come back out and take care of them. I highly recommend Alex because he was personable and professional. He did a great job in a timely manner.

The professionalism shown by The Carpet Doctors was awesome. Our older carpets were expertly…read morecleaned at a very reasonable rate. Those concerned by using unknown carpet cleaning companies need not worry, you'll be in good hands with The Carpet Cleaners. I will use them again and doesn't that say it all?

I have been a client for eight plus years Steam Brite always…read moreworks with my schedule always shows up on time and always does an amazing job Excellent employees Excellent company

The guys were really nice . Yes I feel it was rushed but they offered to come back out a 3rd time…read moreto do it right and that's appreciated. Make sure to talk to them and explain in detail what you expect and they will get the job done one way or another.

I am not a new Stanley Steemer customer, but this was my first booking while living in this area…read more This Troy Ohio location exceeded my expectations - and my expectations were high based on previous work from other SS locations. The only, and I mean only area I would recommend improvement is their booking application. Even if you book online, you must call to change the appointment. Each franchise, I'm sure, has zero control over how the website works and integrates to them locally - so this is really scraping for a criticism. I gave them 5 starts for good reason - great value, outstanding service, and great results. I booked a carpet cleaning for 4 bedrooms on the app; which is very easy to use and understand the cost - I chose "deodorize" for the room where there is a pet and standard cleaning for all 4 rooms. A great value at a little over $50/room on average - and the appointment took about an hour or so. ($169/4 rooms plus $25 for 1 room plus 7% sales tax) Great results and the technician did a great job communicating during the walk-through and performed exceptionally well. I highly recommend Stanley Steemer and will be booking them again. Tips: 1) select a service day when you have some flexibility. You will be given a "day of" appointment and booked for morning or afternoon the day prior. The team will call you when they are heading to your location (10-15 minutes notice in my case). You will not want to be hosting an event or party that same evening - if cleaning to prepare for a function at your home, book at least 3 days beforehand. I would suggest the week prior. 2) clear the path to the rooms you plan to have serviced. The technician will need to connect to your water line. There was zero mess from the hose extending from my front door, down 30' of hallway to the bedrooms. 3) in the rooms, clear as much of the floor area as possible - it's alright to let furniture remain, but I do not recommend moving the furniture for the cleaning during the application and also would suggest you not put furniture back in place or move any furniture onto treated areas for 1-2 days after the appointment. 3) immediately upon completion, your carpeting will still be a bit damp - walking on it is fine, but I'd suggest removing shoes and socks and allow cleaned areas to air dry and if you selected the "deodorize" treatment, plan to let the room air dry for 1-2 days without any fans or other air movement. The rooms which were only cleaned dried quickly - within 5-6 hours 80% dry, and nearly 100% dry by the next morning. 4) if you have pets - secure them during the appointment. Your access to the home will need to remain open a bit to allow the equipment to continue from your water source to the locations being cleaned. We put our cat in her tent when we got the "I'll be there in 10 minutes" phone call.

From the owner: Stanley Steemer proudly provides professional cleaning services in Troy, OH and surrounding…read morecommunities. Since our start in 1947, Stanley Steemer has served homes and businesses across the nation, trusted by generations to clean your carpet, upholstery, air ducts, hardwood, tile and grout, area rugs, and more. Stanley Steemer technicians are professionally trained and certified to deep clean your space using powerful, proprietary equipment, our proven and reliable process, and family-safe cleaning solutions. Best of all, we make it easy to schedule a cleaning with our online instant quote tool and 24/7 availability. Call or visit our website to book your cleaning with Stanley Steemer today!

Prompt, professional, friendly and gave suggestions on treating future stains. Will use again.read more

I had a sump pump failure 2/5/22. On 2/7/22 my wife called Stanley Steemer for a quote. There was…read more1-2" of water that had flooded our basement, and with 3 daughters and 2 sons-in-law on 2/5/22 most of the water had been extracted. 2 men from Stanley Steemer came at 12:00 noon and gave me a quote of between $600-$1,200 Later the estimator came and the quote turned out to be $1,124.66 plus tax. While I was signing about a dozen disclaimers (they must get sued a lot), I asked if they were going to spray the concrete prior to laying a new pad. The estimator said yes. While signing disclaimers, he also told me that he was waiting for another employee to come from north Dayton with plastic bags for the wet padding. After extracting water and cutting up the padding, do you think they would have put the wet padding into plastic bags and then carried them to their van? No!! They carried the sopping wet carpet in their arms dripping water up the basement stairs, through my kitchen and through my garage. Then they put the wet padding in bags so their van wouldn't get wet. While this transpired, the connection they made in my laundry room leaked a few gallons of water which took me a whole roll of Bounty to clean up. When I was asked for a final signature, I asked when they were coming back to install the new padding. They laughed and said they were not a restoration company but a remedial company. Unfortunately for them, an ad they sent my wife the next morning says they are a restoration company. I received a copy of an invoice, but had to call later that day for a copy of the estimate. When I got the estimate, I noticed that they had charged me for 625 square feet of water extraction (the carpet is 24'X24' 9" which is 594 square feet). They also charged me for 625 square feet tearing out and bagging wet padding (same 594 square feet). They also charged me 3 hours for blocking and padding furniture when they worked (according to the estimate) 1hour and 50 minutes. When they left, I surveyed the carpet and noticed that they had separated about 12' of the seamed carpet, leaving the other 12' 9" intact. Also, prior to shampooing the carpet, I extracted 4 gallons of water with a residential Hoover model 50150. So much for their high powered vacuum. For information, I was babysitting my 2 young grandchildren and could not watch every procedure they performed. STAY AWAY FROM THIS DECEITFUL AND DISREPUTABLE COMPANY.

Cleaning was able to be scheduled on short notice (called Tuesday and got an appt for Thursday)…read more Technician (Jorge) was very personable and confirmed services before beginning. Estimate provided over the phone did not include the trip fee (fuel and waste) of $30 nor was stain guard offered and priced at that time, though I did opt for that when Jorge presented it and quoted the price ($20/area). Jorge was able to treat all the old stains, and they all seem to be gone now that the carpet is dry. Excellent results and would use them again.

Had all our main floor and upstairs carpets cleaned today by ACM. They showed up on time, handled…read moreeverything and the price was fair. The end result - they did a good job, the carpets look so much better. We waited to do this until it was cold to speed up the drying process. They called to confirm the appointment before showing up. I'd recommend ACM for carpet cleaning.

RHR always does a great job. I expected them to only do the bathrooms and kitchen from the time and…read moreservice I requested but they did so much more. They always go above and beyond and will always use and recommend them!

RHR Cleaning was great. They came out on short notice to clean a giant house and did a great job…read more Will be using them again.