Avoid Coles Custom Upholstery Unless You Enjoy Waiting Forever and Being Lied To
If you value your time, money, or sanity, do not bring your furniture to Coles Custom Upholstery.
We brought in our leather ottoman for a simple repair back in late March 2025. They gave us an estimate of 8 to 10 weeks. It is now October 11th, and the most they've managed to do is strip it down to the frame, toss the leather into a heap of scraps, and let it sit there untouched for over a month.
Each time I followed up, I was given the same tired line: "It'll be ready next week." That line came from the owner's husband, who apparently does the actual repairs. Spoiler alert: a week would pass, I'd stop by, and nothing--literally nothing--had changed. Rinse and repeat this frustrating cycle for months.
To make matters worse, when I finally called to get a straight answer, the owner was rude and dismissive, as if I was inconveniencing them by checking in on the ottoman they've held hostage for over half a year.
Excuses included everything from "my guy's out" to "my guy quit," but at a certain point, it stops being bad luck and becomes just plain bad business.
If you're considering this place, consider this instead: your furniture might never get repaired, and you'll be met with broken promises, disrespect, and months of wasted time.
Find a professional who values your business--because Coles clearly doesn't. read more
