Really a great place to do business. Eric is probably the most honest and forthcoming car lot owner…read moreI've ever met. He has all his cars fully checked over before he sells them - he even showed me the receipts for what's been done. Cars are immaculately clean also. He may be running a small town car lot, but he works harder to deliver a great product to his customers than any big dealer I've been to. Definitely worth the trip if you are from out of town!

Eric is a down to earth guy selling cars at reasonable prices. He truly cares that you're getting a…read moregood vehicle for yourself! He's friendly, knowledgeable, easy to work with, and overall a joy to deal with. This little lot is a gem in Hudson Falls in a town where you can't really find genuine value, we now have it in E's Wheels! Do yourself a favor and take a ride by and see the happenings there!

Had a great experience with Matt and his team helping my daughter buy her first car. They made the…read morewhole process easy and stress-free, and we felt great about the entire experience. Everyone was helpful, honest, and made sure she drove away in a reliable car. Highly recommend!

They were men of their word. ESPECIALLY JOHN THE SALESAM WAS GREAT. MATTHEW ASSISTED ME WHEN John…read morewasn't there. Matthew was awesome. Then, I went to pick up my new vehicle and met Jodi the service manager. I had asked him if they could service my Caddy and he said it would be ready by end of day. I give John 5 STARS AND Matthew 5 start and Jodi 5 stars in the service department. This adds up to a 15 star review

I'd like to thank Jeremy Watkins, a sales representative at Romeo Toyota of Glen Falls!…read more Besides a couple of hiccups upon delivery, Jeremy allowed me to get in the car of my dreams! Toyota has built some great cars in the past, but this GR Corolla is just special. For the driving enthusiasts out there, give Jeremy a call and he will help you get into this phenomenal driving machine!!! Thanks again Jeremy!

Spoke 2 at least two different individuals re the car we were interested in. Winter storm…read moreprevented a Saturday trip, so made an appt for Monday at 1:00 pm. Car was apparently sold on Saturday night, and despite telling them we had to travel 45 min for the appt., they could not be bothered to let us know they had sold it. After a couple of half-assed apologies from salesman and sales manager, I left very dissatisfied. Car was sold 6 days ago; but they are still advertising it as available today. A ploy to get people into the dealership to do a bait and switch. It's too bad car dealers don't provide actual customer service anymore.

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

They do top notch work that is priced accordingly…read more Been going regularly with a mini cooper- a car for which it can be hard to find mechanics that are able to deal with the unique programming requirements. Like any good mechanic they are in demand so it can sometimes be hard to get through and one needs to be proactive about communicating their needs. All that said my most recent experience shows their customer service is only getting better, matching the excellent work they do!

I have purchased 3 cars from this dealership and after this last experience would never recommend…read moreanyone to go there again. I am also wondering if this has happened to anyone else by chance. I purchased a 2016 Ford Explorer was never told it was a prior police vehicle which btw in NYS it is illegal. Company stated they are not held reliable because the car fax states "government "and that I have no proof and nothing to state otherwise all the while no dealership wants to take it in on trade because its value is so far off what it was sold to me for and well it was a prior police vehicle. Long story short take a look at all the proof below in the video and photos

I just wanted to say that Ranita and the team have been outstanding. She has gone out of her way to…read morefind the right vehicle for us. Her professionalism, and knowledge have been extremely helpful. Everyone there is courteous, and helpful. We would certainly recommend Carriage Traders to anyone shopping for a new or used vehicle. Leo G.

Lady at the desk is very rude. Gives you an attitude until you give it back to her. Does not fix…read morethe issues, instead just lubes it up. Says they will work on the car and you can then make the payments you owe, but will then come to you to repo the car and tell you they will not work on it before then. Do not tell you about the gps trackers on the car when you are making payments to them. Just all around not a good business.

I will never return to this shop. Went in for a motorcycle inspection and within 5 minutes and 30…read moresquare feet the kid lost my registration card. He never found it and never apologized. I went in the following Monday and the woman there never apologized and never found my registration card. Spent 4 hours on a work day returning to the DMV. Terrible service. Worse customer service. Do not patronize this place.

THEY SENT MY PREGNANT FIANCÉE OUT WITH NO BRAKES…read more If I could give zero stars, I would. Saratoga Honda performed a safety inspection and certified our vehicle as "Green" and roadworthy. Not even 25 miles later I was back. The brake lines burst while my pregnant fiancée was driving 12.5 miles after leaving the shop. This wasn't a "hidden" mechanical fluke. I have screenshots from their own technician's video (attached) showing the lines were rotted and flaking at the time they marked them "Passed." They saw the danger and ignored it which resulted in my family's life being put in danger and an immediate repair costing hundreds of dollars. We tried to resolve this with them, but they are completely unaccountable. They are a "sleezy" operation that prioritizes moving cars over human life. Please, for the sake of your family, go somewhere else for service.

I am extremely disappointed with my experience at Saratoga Honda. Kate and Ryan are the managers I…read morespoke with. Kate was very condescending and had no empathy at all. She was very hard to speak with and work with. I traded in my 2024 Kia Telluride with approximately 20,000 miles for a Honda Certified Pre-Owned 2023 Honda Pilot with approximately 29,000 miles because I needed the seating configuration to accommodate my six children. My vehicle had no issues and was in perfect mechanical and physical condition. On the way home after purchasing the new vehicle, I noticed an engine ticking noise. The vehicle was brought back to get a multi point inspection and I was informed that the engine had catastrophic internal damage where all 6 cylinders had excessive scoring and required a complete engine replacement.  While the dealership ultimately replaced the engine under warranty, what disappointed me most was how I was treated throughout the process. When I expressed concerns about purchasing a Certified Pre-Owned vehicle that required a complete engine replacement immediately after delivery, I was repeatedly told that the dealership had no obligation to do anything beyond replacing the engine. There was little acknowledgment of the inconvenience, stress, and loss of confidence this situation caused.  As a single mother, I rely on my vehicle every day. After initially being told the repair would take several weeks, I was contacted several days later and told I needed to pick up the vehicle immediately or risk being charged $80 per day for the loaner vehicle. I couldn't just drop everything and run over there and pick it up and they wouldn't give me time to try to figure that out. The lack of communication, empathy, and flexibility was frustrating and felt dismissive of my time, stress, loss of confidence, responsibilities and schedule. I was told that this was not an inconvenience for me at all and that it didn't matter that they sold it to me that way, they were only obligated to replace the engine and that it wasn't that big of a deal. Engine failure is a big deal. Just because the car turned on and drove doesn't mean it was fine and that they didn't have to make it right.  This review is not about the warranty repair itself. The engine was replaced and I was given a loaner until it was finished. This is required of them through the lemon law so they have to do it. It is about customer service. A dealership has the opportunity to make a difficult situation right, even when a repair is covered under warranty. They offered me NOTHING!!! Unfortunately, I left feeling like I was treated as an inconvenience rather than a valued customer. I hope management takes customer concerns more seriously in the future, especially when a customer purchases a Certified Pre-Owned vehicle and experiences a pre existing major mechanical failure immediately after leaving the lot. The only reason they got one star is because there wasn't a lower option.