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    Curtis Super 40

    1.0 (4 reviews)

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    Greenwich Ford

    Greenwich Ford

    (22 reviews)

    If I could give negative stars I would. I am sharing my experience to help other consumers make…read moreinformed decisions. In February 2025, I brought my 2020 Lincoln Corsair to this dealership because the driver's seat would not recline. I paid over $900 for parts and labor to have the issue repaired. In January 2026, the exact same problem occurred--the driver's seat again would not recline. I returned to the dealership and was told this time it involved a different seat motor and would cost nearly $1,000 to repair. I declined the repair. Despite declining the work, I was charged $220 in diagnostic fees simply to be told that I would need to spend additional money on a problem that had already been repaired at significant cost. From a consumer standpoint, this was frustrating, as the prior repair did not resolve the issue. I attempted to resolve this matter directly with dealership management through email, certified mail and phone. I did not receive a response until after posting a public review. When I was contacted via email, it was stated that multiple attempts had been made to reach me; however, no prior phone calls or emails were received, despite my contact information being on file. So, I called them back, left a message and still have not heard from anyone. Shame on you Greenwich Ford!

    I asked the dealership to take a look at a seatbelt that was slow to recoil. The seatbelt worked,…read moreit recoiled and locked, just was a little slow at the the end. I though this problem would be something simple like recoiling the seatbelt or adjusting the spring unit and for convenience had them take a look as I was bringing my car in for an oil change anyway. Lesson learned - I should have YouTubed it first. They charged me a $225 "diagnostic fee" which they did not disclose to me prior to service, only to inform me I needed to replace the entire seatbelt unit which would cost $1200 (on top of the $225 I already had to pay for nothing). They returned by vehicle to me in worse shape than I gave it - with the entire seat belt uncoiled on my seat, grease and blood on my seat and around the seat belt. I decided to look on YouTube to find out how to replace the part myself, which would cost me $500 for the part. Immediately, I came across many videos that recommended trying to clean the seatbelt and D-ring holder - which, by the way, worked perfectly and the seatbelt now works normal. I could actually see the grime coming off the plastic D-ring holder. If YouTube could tell me what was wrong by a few key words, I feel like they could have suggested a solution without even looking at my car. If they employ master mechanics, as they explained to me , shouldn't they know something this simple? I asked to speak to the manager, he didn't come talk to me. I used to like this place, but it seems like the new owner/manager isn't doing very well based on other reviews like mine. This isn't even the first time I have had an issue. This was their second chance for me.

    Curtis Super 40 - car_dealers - Updated May 2026

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