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    Absolute Air Solutions

    5.0 (2 reviews)

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    5 years ago

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    Done Right Pool Heating & Air Conditioning - Air Conditioning repair Blank AC thermostat

    Done Right Pool Heating & Air Conditioning

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    Great company - something doesn't add up with the low rating. There are 10 Reviews that fall under…read more'not recommended' by Yelp which all seem to be positive. I have an Aquacal that I am not happy with (sold by my pool installation company 5 years ago), that is still under warranty. Dealing with Aquacal for warranty repairs is a nightmare - their standard time to get someone dispatched for repair is 15 BUSINESS DAYS! Don't know when they'll come, they'll call you sometime in the next 15 business days to let you know they're on the way. Oh yeah - you need to put the $285 service charge on your CC in advance. Done Right is the Aquacal warranty company in my area, and they came out in 1 day, and only charged me $155. They also got the parts covered by the Aquacal warranty. Couldn't be happier with their professionalism and responsiveness. Highly recommend them.

    I have called for a warranty service for my Pentair Water heater and clearly indicated that the…read moreunit is under warranty. Done Right Pool Heating has sent a technician that told me that they have run the serial number and my unit is not under warranty. Done Right Pool Heating repaired and asked me to pay for a service. Later I discovered that the unit is actually under a warranty and both repair cost and part should be covered. Done Right Pool Heating provided false information and tricked me to pay for something that would be covered under warranty. I have called Done Right Pool Heating customer support to explain the situation, but Done Right Pool Heating has told me that I've never told them it is a warranty claim and refused to speak further to resolve the situation. I want to state the following facts: 1. during initial call with dispatch I have clearly said the unit is under warranty 2. I have repeated the same to technician then he showed up 3. I was told the unit is NOT under warranty and then i have must pay be aware, they would scam you into paying for something that would be otherwise covered under warranty.

    Total Air Solutions

    Total Air Solutions

    (15 reviews)

    Total non responsive and they caused power bills to increase from an average of $300 per month to…read more$1,200 per month

    Completely unprofessional, unreliable and uneducated. I had a tech come out to service my system…read morefor a "leak" which was never found or confirmed. The tech fills my R22 system with 410a runs my system while filling and adds the "missing" lbs to the system. Afterwards tech runs his temp test inside at the air handler. Says it should normalize in an hour or so. While the tech was wrapping up I see the canister was labeled 410a. I ask him what refrigerant he used and he said 410a. I corrected him and told him this was a R22 system. He said that's fine it's a common replacement for the R22 that they do this all the time and I won't have any problems. I knew this was not only wrong information it was deceiving and blatantly negligent. I asked him if he would like to call his company or wanted me to call and let them know because I was not going to accept this as the wrong refrigerant would burn my system out. He called explained the situation and they instructed him to go pick up the correct refrigerant replacement from them. He came back and vacuumed the system, supposedly. But everything was rushed as he was going to miss the football game he said. He then filled the system with new refrigerant. The system was running when he left. Fast forward a month later. My compressor is no longer working. I called the company and they sent a tech out. The tech said the compressor is burnt out. To call the owner the next day and speak with him that he's a reasonable guy and would do right by me. Today I call the owner, Frank, up at Total air solutions. He negates that this was caused by any wrong doing or negligence of his tech and blames it on my systems age. Yes this is a a 15yr old Lennox system which was running strong and very efficient. I asked if he was denying any responsibility and he said yes he doesn't accept any responsibility for the damage to the system. That speaks mountains of the type of people they are and employ at Total air solutions. I'm going to be hiring an attorney and providing documented invoices with notations from both techs. Frank, you lost my support and it shows you lack integrity and an understanding of you're own business. Your tech ran refrigerant through my system and burnt it out. Plain and simple. You can't be responsible for your teams faults mistakes and negligence. As a business owner for 17 years myself. I can say that this is not how you treat your clients. Especially not when you are at fault.

    Absolute Air Solutions - hvac - Updated May 2026

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