Buyers Beware!!!!!!
In April 2015 we had ABR price out a waste oil heater for our shop. It was a Clean Energy CE-250. The price was approximately 8,000 installed; after this quote was given we wanted to take some time and go over the fiscal benefit to having it installed. However this company became very pushy about the sale calling every few days with a condescending tone stating we are going to miss out on huge savings which should have been our first red flag. We optioned to have the heater installed and when the installation day came the heater was only partially installed because there was no electrician here to wire it up. When asking the company why they did not have their electrician here when installing it, they replied to us that "they do not supply the electricians that we are responsible to make sure an electrician is scheduled to come in on the day of install". At that point I told them that they had never explained nor mentioned that I had to line up the electrician and that I was under the impression that the electrician was included in the cost of the installation. Their response was you should have read your contract!!! Which I found completely out of line to say to someone spending 8k to 9k with their company.. So the installation had to be completed on another day after we paid an additional $1,500.00 to the local electricians to have the unit wired to work.
When ABR returned to finish the install (after they neglected to tell me that I needed to get the electrician which I can't understand if your installing a heating system why do you not have your own electricians available.) they attempted to charge me for a service visit over and above the 8k to 10.5k that I had just spent, of which I refused to pay!
At that point I figured I would cut my losses and never deal with this company again however fast forward to the morning of 12/6/16 the heating unit failed to turn on. I called a local heating and A/C company to come in and look at the unit because I refuse to do any business with ABR. Approximately 10 am I called the maker of My Clean Energy CE-250 oil burner for replacement parts. They wanted to direct me to ABR there local distributor and I informed the guy on the phone that I would not do business with ABR and I have my own heating company here working on the unit and I need to order parts for the unit. The guy on the phone said in cases like this we can help and send them directly to you. I asked for the parts to be next day aired so I can get the heater working as quickly as possible.
Don the owner of ABR made the first of three different calls to us around 3 pm same day to state to me that he has my parts for the heater and that I would have to come down and get them from him at which point I told him that I had already ordered the parts from the manufacturer and they are being next day aired to me. At that point Don told me that he had canceled my order because I have to buy the parts from him because he is the local supplier! At that point I told Don I refuse to do business with him and I will be getting my parts elsewhere! Again he reiterated to me in the tone and demeanor reserved only for Tony Soprano or John Gotti that Quote: ( I don't think you understand what's going on here, you're going to buy them from me!) at that time I hung up the phone on him because I was way too busy to argue with him. I called back the manufacturer who I had called in the morning to explain again that I would not work with Don or his company and would like to have my parts order re-ordered and that Don had no right to cancel my order which I had placed earlier that day. The manufacture complied but to my dismay he sent them not to me but to ABR which prompted a call from Don the next morning stating again in no uncertain terms that "I will be buying the parts from him!!!!!
To wrap this review up, after many back and forth calls to the manufacturer I finally received the parts that I was waiting for from ABR and when they arrived some of the parts in my order were missing and he grossly over charged me for the parts... Please think twice before using this company or installing any Clean Energy Heater because you will be stuck with having to deal with this Mafioso type business conduct.... read more