Out of sheer frustration, disappointment and disgust, I am updating my review due to recent events…read morethat have transpired. Approximately one month ago, I came to It's a Stitch to purchase a new Bernina sewing machine. I had done extensive research regarding which machines would suit my needs; I had narrowed my choices down to two models. I currently own a Bernina, although it is a basic mechanical machine that I had purchased new about 30 years ago. Even though it continues to run like a charm, I wanted a more extensive and diverse machine available to me; since I have very specific sewing habits, however, their top-of-the-line models were not even being considered. Make no mistakes: Berninas are not cheap and they are (in my eyes) a lifetime investment. I did not take my choices or my purchase lightly and without great thought. When I came, I looked at the two models I considered and practiced a few stitches on the higher-priced one. Decision made! I placed my order, charged it to my credit card (and subsequently paid for it) and was told that my brand new machine would be in the store from the warehouse in about a month. A call this week from Sarah informed me that the model I ordered is no longer available. As my heart sank, I was offered the following to "make things right": 1. Purchase the floor model, which according to Sarah had only been used "slightly" and was in great condition; price would be what I had already paid for the new machine, but I would receive a $50 store credit. I declined that offer. She suggested I call back the following day to see if something better could be worked out. 2. Or, I could purchase a much more expensive machine (double what I had already paid) with features I did not want nor did I need. Also declined. 3. A call back the following day got me an offer for the same floor model at $100 off, but it was revealed that "we can't locate the box for it" and then I recalled that when I had tested this machine, the manual could not be located either (because I had specifically asked to see it and they couldn't find it). This offer was also declined. I opted to return to the store for a full refund. No apologies were given and no farewells offered when I left. I will purchase a different model at an entirely different Bernina dealer. To suggest that a customer spend nearly $2K on a demo machine with no box and most likely no manual and have that be the best offer available when they have already PAID FOR a new machine is downright offensive. This is my final encounter with It's a Stitch. We're done.

I would give this place five stars because the sewing machine service is outstanding absolutely…read moreoutstanding. I gave it 3 stars for the fabric selection. I remember this place when it was an actually sewing machine shop and a fabric store. now there's just a bunch of pre-cuts on the wall and it's not a fabric stor. Buy your machine there because the service phenomenal the repair services phenomenal. just go somewhere else for classes and go somewhere else for your fabric it's just not a fabric store anymore. Things change in business , so i am sure there must have been a good reason for the change, it just wasnt a good change for quilters. You will not find a better shop in Houston to buy a Bernina sewing machine, they know their machines and their service department also knows their machines.

I thoroughly enjoyed making my pillow in Sewcial Box's recent pillow making class. The instructor…read moreexplained the techniques very well and even allow us to deviate from the original pattern of the pillow. I learned techniques that I will continue to use as a sewist and look forward to her next scheduled classes. Bree is professional, jovial and a thorough instructor to all levels of sewists. I smile every time I see my quilted pillow since it was my first project. Thank you Sewcial Box for the confidence I gained as a new sewist. I can't wait for the next class and visit to this amazing store! 5-stars!

If you're looking for a fun, relaxing workshop led by a kind and patient quilting instructor, this…read morewas unfortunately not our experience. I purchased a pillow-making workshop for my adult daughter and me, expecting an enjoyable afternoon together and, hopefully, a couple of nice pillows to take home. Instead, neither of us enjoyed the experience, and we left without usable pillows. From early in the workshop, I found Brea, the owner and instructor, to be impatient and unnecessarily harsh. At first, I tried to brush it off as simply a somewhat "spicy" teaching style. But the atmosphere became increasingly tense and uncomfortable. When my daughter became so upset that she hurried to the bathroom in tears, I could no longer overlook what was happening and told her that we were leaving. Rather than trying to understand or de-escalate the situation, Brea became confrontational with me in front of the class. She responded with sarcasm and mockery and challenged my concerns publicly. I was especially disappointed by what felt like an unwillingness to acknowledge mistakes or take any responsibility for how the interaction had unfolded. People take creative workshops to learn, but also to enjoy themselves. Mistakes and questions should be expected, particularly when people are learning a skill. We did not expect perfection or special treatment--just patience, basic kindness, and respectful instruction. Sadly, that was not our experience. What was intended to be a fun mother-daughter outing ended with my daughter in tears and both of us leaving early. I would not return or recommend this workshop based on our experience.

I discovered Buttons-N-Bows while I was looking for an online seller who sells the Bonnie Blue…read morePattern line. Whenever possible I like to support small businesses. When I ordered the first time I had not realized that Paypal used my old address for the shipping even though I changed it quite some time ago. I wondered why it never arrived and discovered the issue when I finally went to paypal to look. I re-ordered and alerted the owner of the shop that it could be possible that the first order may be returned and to make sure to send the new order to my new address. The lady responded that if it comes she will let me know and issue a refund. The second order arrived in a timely manner without issue and is as good as or better than I was expecting. A week later I received the first order because the new occupants of our former residence were kind enough to forward it. I contacted Buttons and Bows and asked if I might be able to return the one that arrived from the first order and exchange it for a different pattern. She said it would be fine and so I will do this. It was kind of her to work with me on this mix up when she really did not have to be accommodating at all. I do love the selection of products offered at this store and I learned of several other pattern companies that Buttons and Bows carries which I would like to sew for my children. Browsing through the patterns they offer created so much inspiration for the possibilities of what I could make for my daughters.The quality of the patterns is much better than what is typically offered in big name crafting stores such as JoAnn's and I do not mind paying for good quality that will last through many sewing sessions over the years. I think the prices are reasonable considering it is a mom and pop shop and it sells higher-end and not as easily found patterns and other items. I will definitely order from here again and would recommend it to others who are sewing for children.

This shop carries fabrics you cannot find anywhere else. They have a ton of quilting fabrics and…read moresupplies, but the most important thing for me as a customer is the fabric for children's clothing. It is a smocking heaven with pre-pleated and constructed garments ready to be smocked and the selection of quality fabrics is impressive. When I am making a special item whether it be a dress or quilt, this is where I go to purchase fabric; an heirloom item needs to be made with the best quality available and they have it all! The ladies are experienced and super helpful when I need assistance-I love going there.

**************A SEAMSTRESS DREAM*************************…read moreLORD HAVE MERCY, a dream come true. I had never heard of this place before I stepped foot in it to make a masterpiece. I had actually visited on Good Friday and they were closed. I live in Katy and it was a 30 minute drive. I was upset but kind of my fault because you should always call a new place first before visiting. I pulled up and saw no cars and was surely disappointed. I politely got back in my car and decided I would visit another day. Well the following week I decided to visit because I needed to drop shoes off at the shoe shop. I walked in and felt like I was dreaming. It was such a variety of material it was unreal. I am not a seamstress but I have a creative vein for making a masterpiece. I decided to take my time and walk around and observe, look and allow my creative juices to flow. Then an angel appeared CLAUDIA, she was the sweetest girl ever. She answered all of my questions, offered expertise knowledge and helped me sort through many different options. Of course a creative person never makes choices overnight. So I left the store and told her I would return soon. The following week I returned with more choices and the need to make a final decision. When she seen the masterpiece she was floored. She then proceeded to talk about her mother's 50th birthday. It was funny because I am preparing for my 50th birthday and I was sharing with her that I don't mind sharing information with her as well to make her mother's event a success. What impressed me the most is all of the staff are welcoming to all ages and race along with being bilingual. I am always disgusted when I walk into an establishment and no one speaks ENGLISH which is the first language in HOUSTON. They are all nice and helpful CLAUDIA, stood out to me because she helped me personally. She was absolutely amazing. She gave hands on expertise and was very patient and kind. It was my first time in the store and she made me feel welcome. Her energy and poise were unmatched. I am looking forward to shopping at this establishment again.

Excellent selection of fabrics. My wife found exactly what…read moreshe was looking for in fabrics. However... I'm extremely disappointed with how this store handled a basic customer need. I asked to use the restroom and was refused, despite being a paying customer. The staff showed no understanding or willingness to help, which made the experience feel unwelcoming and disrespectful. I understand that stores may have policies, but customers should be treated with basic courtesy--especially when making a reasonable request. Because of this experience, I will think twice before shopping here again.

Erica is the best!!! She made a baby quilt and refurbished an older family quilt. Both will be…read moregifts for my granddaughter who will be born in October. Her prices are excellent! Erica is so friendly, willing to discuss options & give advice. She recommended soaking the older quilt in a product and where to purchase it online! Please use this shop!

I have wanted to make a quilt for a long time. My first attempts were done by watching YouTube…read morevideos, but I was not quite getting the hang of things. I gave up in frustration. This year I found sewing classes at A Needle and Thread in Old Town Spring. Working with Erica and Lee Ann has been a pleasure and I am lucky to be able to count on their expertise. We worked on preparing, cutting and, squaring the fabric, sewing a consistent quarter inch seam, piecing the blocks, quilt top, and backing. This is my first finished quilt top. I was also able to find a coordinating fabric for the backing of the quilt right there in the store. Coming up will be lessons on the long arm sewing machine to quilt a design and then wrap things up by doing the binding. I am looking forward to the finished product and onto the next quilt.

Wow! Just installed our custom curtains, and cannot say enough wonderful things about this shop…read more From the prices to the selection to the customer service, they hit it out of the park. I've purchased custom curtains before for 3-4x the price, and the exact same quality. Actually, I would say these are better. Ming and his team packaged the curtains for us in pristine condition, not one wrinkle. We didn't hang them up for several hours, and the packaging kept them crisp. They've got a repeat customer in me for sure!

Not a welcoming environment at all! Two people I spoke with had an attitude as if I was bothering…read morethem; there were no other customers to tend to either. Just Wow! I am being generous with two stars because of the selection but I am not going back!

I love Thimble Fingers! I took sewing classes here and they were amazing. The staff is super…read morehelpful and they're always able to help when you're struggling with something. They helped me learn how to operate my sewing machine and got me started on my favorite hobby. I like to go back and take a 6-week sewing class every year just to brush up on my skills or learn something new. Highly recommended!! The class sizes are small and they're super great about rescheduling if you cant make it that week.

UPDATE: Sherry called me and offered a heartfelt apology for my experience and offered to make…read morethings right. I was able to take another class. This time, the class was a manageable size with 2 instructors. I feel like class went SO much better and I made a lot more progress on my project. The teacher was able to catch some of my mistakes and correct them and I was also able to ask questions. I'm really glad I gave it another try, and I'm looking forward to finishing my project.

I just loved this shop. lots of variety and all sorts of gadgets and gizmos. Very friendly and…read morehelpful staff. Enjoyed visiting with them. Loved their fabric selections. Looking forward to taking a few classes.

From the owner: Here at Katie B's Quilt Shop located just east of Houston in Mont Belvieu, TX, we carry a variety…read moreof quilt fabrics from the best brands. Whether you just need fabric, or patterns and precuts, we've got you covered. If you're just starting out or looking to hone in on your quilting skills, we offer classes. We offer everything quilting, from fabric, to sewing machines and equipment. At our quilt shop our primary focus is our customers and their quilting projects. If its a sentimental project, or just another blanket for the living room, we're happy to offer books, kits, and much more. To make shopping easier for our customers we offer online ordering for speedy delivery, and curbside pickup. Stop in, or contact us today!