We recently had an amazing experience with Where Shade Is Made in Anaheim and I wanted to share…read more A couple of years ago we had awnings installed by another company. During the recent windstorm we forgot to retract the awning and it was damaged. I first called the original installer, and unfortunately the experience was very disappointing. The first thing they told us was that the damage wouldn't be covered because we didn't retract it during the wind storm, and the customer service was extremely rude. It also reminded me how difficult it was working with them in the first place, they gave us the runaround for almost 6 months before the original installation. After that, I reached out to Where Shade Is Made, and the difference was night and day. I spoke directly with the owner, who assured me I would get a call Monday morning to schedule the repair. Sure enough, Monday morning I received a call from Jimmy their GM, and from that point on everything was smooth and professional. By the very next day our shade was repaired and working perfectly again. Even better, Jimmy let us know that the repair didn't require as much work as originally expected, which actually made the final cost lower than the quote. That kind of honesty and customer service is rare these days. Thank you Where Shade Is Made for the amazing service. I truly appreciate the professionalism and quick turnaround. I would absolutely recommend them to all my friends and family.

Outstanding experience from start to finish. The team at Where Shade Is Made is knowledgeable,…read moreprofessional, and clearly takes pride in their work. They walked us through the options, helped design the right shade solution, and delivered exactly what they promised--on time and with excellent craftsmanship. The quality of materials and installation is top-notch, and the finished product looks great while actually making our space cooler and more comfortable. If you want custom shade done right by people who know what they're doing, this is the place. Highly recommend.

On time great suggestions Installers did a great job…read moreAll around great company Value was exceptional

We have an awning originally from Accent Awnings. It is approx. 15 years old. It was getting a bit…read morefrayed so we called Accent to replace the fabric. Devin came out took the measurements and gave us an estimate. They even gave a discount for being a returning customer. When the Awning fabric was completed they called, set the appointment they came on time and they were in and out in 30 mins!!!! So professional and clean. When the time comes to replace another existing shade we have we wont hesitate to call them. Nice to have a company that is so professional and competitive with pricing.

I had a great experience working with Excellence Awning. Communication was fast and clear from the…read morestart, and they were able to schedule and complete the work much quicker than I expected. They were patient in answering questions and explaining options, and the installation itself was smooth and well organized. The crew was professional, respectful, and clearly experienced. Everything was installed cleanly and looks great. Overall, I'm very pleased with both the service and the final result. It's refreshing to work with a company that's reliable, fair, and takes pride in their work. I would definitely recommend Excellence Awning to anyone considering a new awning.

Excellence Awning truly lives up to their name. I did quite a bit of research before calling them…read moreand I am very happy with the results. From the very beginning, they were extremely responsive and communicative, with a turnaround time that was impressively fast. I spoke with several other awning vendors for comparison, and Excellence Awning was very reasonably priced without compromising quality. They took the time to answer all of my questions clearly and professionally, which made the entire process feel easy and stress-free. During installation, the team was punctual, courteous, and highly professional. Everything was done efficiently and with great attention to detail. The end result looks fantastic, and I couldn't be happier with the awning. It's clear they care about both their work and their customers. I highly recommend Excellence Awning to anyone looking for quality, professionalism, and great value.

We hired Patio Warehouse to install our amazing patio cover with lighting, a fan, and heaters…read more We're beyond thrilled with how everything turned out! From the first day, the crews were dependable, friendly, and clearly took pride in their work. The attention to detail was amazing. A big shout-out to Jeff and Karra, who were the main managers of our project. They both were responsive, easy to communicate with, and always made sure things stayed on track. Billing was clear, itemized, and easy to follow. It's not easy to find a company that does high-quality work and keeps you in the loop every step of the way, but Patio Warehouse really delivered. We couldn't be happier with the results and would recommend them to anyone looking for dependable, professional, and top-notch work!

My patio was too hot to enjoy most days. Not anymore! What a fantastic solution - almost like…read moreadding an addition to my home. Bennie the salesperson arrived within days of me calling for a quote and answered my questions and curiosities. He was knowledgeable and kind. Install crew was excellent, Manny and his team were professional and extremely detailed. Manny answered my questions and arrived each day at the time he said he would. Patio warehouse takes care of permits and inspections. The whole process took 3 months from signing date to completion - permits, manufacturing of the product, etc. The actual install took exactly 1 week. Monday to Monday. Good value and very solid construction. There is nothing cheap looking about this patio cover. It's a beautiful addition to my home and I couldn't be happier with the product and service Patio Warehouse provided.

We called AAA Awnings as they did the original install. We needed work done on two of the Awnings…read moreand AAA did another fantastic job with the measuring, construction and reinstall of them. Thanks AAA for another job well done!

Thanks so much Mike the owner, Chris sale associate and the installation team Rafa-Lorenzo at AAA…read moreAwnings. You guys have done a great job with the retractable LED lights awning for my manufactured home. Very professional promptly services with best matching prices and do what you guys promised. I am very happy with AAA Awnings for my manufactured home improvement project and Mike with his company in Garden Grove is specialized in Mobile/Manufactured Homes. Definitely I will recommend AAA Awnings for my friends and family when need awnings for their homes.

I had Apollo install retractable screens on both my upstairs and downstairs patios. I absolutely…read morelove having them to keep bugs out and keep my puppy safe from predators. Any issue I've had with the screens, I called Memo, he responded timely and everything was taken care of I have neighbors always asking about these screens

We love our new retractable screen by Apollo! the screen is completely invisible which makes us be…read moreable to enjoy looking outside to our yard from the inside of our house. Prices were very reasonable and customer service was perfect.

We purchased and had a retractable awning installed. The colors were perfect, the installers on…read moretime, very professional and took their time. We had an awkward place to have it placed and they were able to make it all work. This installation was in 2023 and everything still perfect. When the awning started to make a grinding noise, Ms. Wang was very accomodating, checked with the installers and got back to me in a timely manner to explain how to fix it and it worked, just involved WD40 silicone spray.

Just called and an extremely rude lady answers the phone for them. I told a friend and he said…read morethat they do shoddy work anyway.

My great experience started in the showroom with the help of Saul. He answered ever question we had…read moreand made sure he explained every detail about the awning The installation crew were very professional and made sure everything was to our satisfaction before they left I would recommend The Awning Company to any of my friends

I had a good experience with the whole process! Fair pricing ,great home staff and very competent…read moreinstallation crew. Would recommend them for all you awning needs.

We needed awnings for our 1923 historic home in Anaheim, and Awnings by Russ came highly…read morerecommended by several neighbors who also own historic homes. After working with them, it's easy to see why. We purchased three awnings and are absolutely in love with the results. I worked with Giovanni, who was incredibly helpful from start to finish. Most of our communication was done via text message, which I truly appreciated as a stay-at-home mom with two small kids--it's hard to have long, focused phone calls. Giovanni was patient, responsive, and very accommodating while I took my time selecting fabric and stitching, emailing the signed contract, and sending the deposit. Honestly, the process would have gone much faster if not for my own distractions! The awnings were completed and installed quickly, and I didn't even need to be present for the installation. Everything went smoothly, and the final result is beautiful and perfectly suited to our historic home. We plan to call them back in a few months to add two more awnings for our front picture windows. Highly recommend Awnings by Russ and especially Giovanni!

I purchased two awnings from Russ 20 years ago and one is in terrific shape and one is needing to…read morebe replaced because it is open most of the day and the sun has done its damage. I am planning to call Russ today to get my bigger one replaced. I wouldn't think of calling anyone else.

Extremely Disappointed - Warranty Ignored Despite Multiple Follow-Ups…read more I'm genuinely disappointed that I have to leave this review just to try and get a response. In 2023, I purchased a large custom awning for my backyard, paying over $13,000. I was told it came with a warranty, which was one of the main reasons I chose this company. In April 2024, I noticed one of the corners had started tearing. I called the company immediately. The receptionist, Pam, mentioned she was retiring and gave me John's direct number. When I spoke with John, he said he needed to verify my warranty. A few days later, he confirmed it and told me that Brian would be contacting me to take care of the issue. I spoke with Brian on May 6 and even included a screenshot of our conversation. Since then, I've followed up multiple times via phone and text. He promised to schedule a tarp pickup--but never showed up. No updates, no calls back. Completely unreliable. As a repeat customer--having purchased not one but two awnings from this company--I expected better. The quality of their work is good, but that means nothing if they disappear the moment you need warranty support. If you're considering working with this company, be warned: they may deliver a great product, but if something goes wrong, you're on your own. The lack of communication and accountability is incredibly frustrating and unprofessional. I truly hope this review gets their attention, because I'd still like to see this handled the right way. If the company makes this right, I will gladly remove this review. But as of now, I cannot recommend them.

Excellent quality and workmanship. Priced well and the installers were professional and neat.read more