They confirmed on the phone if you ever get prescribed meds - even once - they're going to charge…read moreyou as a Level 4 patient (ie $$$) for every single visit in the future, even if you're only there for 5 minutes. It's incredibly overpriced. No longer going here!

Once you get in they are fine, but they act like they just don't care if you show up or now. How…read morehard is it to do one of those reminder services ??!! Well, they don't do them b/c they just don't care if you show up or not. They clearly have enough business . I made an appt over 6 months in advance -earliest they could get me in- and then forgot about it (my fault), but they don't do ANY reminder services (ALL of my other providers do)......they they ding you the fee. Put them on the bottom of your list.

Have been searching for a massage therapist since moving back to the area and I've found my…read morelocation and miracle worker! The location and facility is great, very calming with plenty of parking. Ashley gives an incredible massage and is very educated on What/Why she's doing. She's able to work entire body or just certain points where you are having issues. I'm so happy I found Serenity and Ashley!

I trust the entire staff here. A self-care service should always be comfortable and safe, and…read morethat's how I always feel at Serenity!

Stop there tonight on my way home, I was in desperate need of a haircut. I had tried another place…read morebefore landing here. Luckily they did Hair cuts and set me up with an appointment, about 15 minutes from when I arrived. My server today was Jenny. She was very professional and asked what I wanted. She cut my hair to my specifics. I left there feeling very good about this place. I would highly recommend this place.

Scalp Purifying Treatment with Meloney Garcia…read more The scalp purifying treatment started out as a fun birthday gift for myself. I never realized how healthful and beneficial this treatment really was! Briefly, it's a multi-stepped facial for your scalp which gently removed hair products, dry skin, etc., leaving it calm, not itchy. You may think, hey I wash my hair why would I need this? I thought the same and was mistaken. Before treatment my scalp was always very dry no matter what products I used. After treatment, my scalp was very clean, moisturized and the pores were open. This is a service I highly recommend and Meloney's gentle touch makes this a real treat! Book your appointment today with Meloney Garcia and experience this for yourself!

Karen is simply amazing! I've been having some troubles with my skin, she helped me to understand…read morewhat was happening and why and how best to treat it. This was my first visit but it will certainly not be my last!

I have been coming to see Karen for 10 years. She always calls right back to find a suitable…read moreappointment time and gets me in! Her salon is spotless and prices are great.

I go to Sondarya for facials and eyebrow threading and I absolutely love her and the work she does…read more She takes a lot of pride in what she does, and it really shows. She provides excellent services at a reasonable price. Facials: she really takes her time to ensure you are getting a relaxing treatment that is tailored to your specific needs and skin type. My favorite part of the experience is the homemade products she uses. They smell amazing and work wonders. She uses quality ingredients in all of her products. She really appreciates honest feedback which goes to show she really cares about what she does and her clients satisfaction Eyebrow threading and shaping is top notch. She really knows what she is doing, as she has years of experience and it reflects in her work. She is always flexible and accommodating with scheduling and provides many ways to reach her. I would highly recommend going to her spa! It is always a relaxing experience that I look forward to.

Always excellent service and overall experience! I actually haven't been in a bit to get my eyes…read morebrows threaded (because busy life with toddlers as a working mom), but I am booking an appointment soon because it's time to prioritize it again. I bought a multi pass last time and went every month regularly for a while and always had an awesome experience. I had a terrible waxing experience years ago somewhere else and discovered threading and I'll never go back. This spa seems to be one of the only places around for eye brow threading and I've been very happy!

Customer service was excellent and regret my last rating of one star as I was extremely frustrated…read moreat the time.

Updating almost 2 years later to say that I'm still ecstatic with the results from my laser hair…read moreremoval at All Care Laser Center. I have experienced very, very little regrowth, and anything that does regrow is thin and fine. For maintenance during the summer months, I might do a light touch-up with an epilator. I'm attaching a before and after picture - my "before" was taken a few days before my very first treatment, and my "after" is just before my recent touchup (no epilating or shaving). I went in recently for a touchup, since I figured it's better to stay on top of things, and my experience was fantastic. Still the same outstanding service, cleanliness, and speed as before. I was in and out in record time and didn't even experience much redness or irritation.

THE place for skincare!! I work with Jennifer and I don't trust anywhere else with my skin! Andrea…read moreis amazing as well. I get my brows done, dermaplaning, and a facial every few months. The experience is super relaxing and you walk out feeling spoiled ‍ Couldn't recommend them more!

I started seeing Jennifer a year and a half ago to address age related skin changes. She…read morespecializes in highly effective but low downtime treatments. I have seen big improvements in skin elasticity, fine lines/wrinkles, and age spots. People have been complimenting me on the look of my skin since I started seeing Jen. She is is very personable and professional. Its been an all around wonderful experience.

First of all I have been to many different Beauty Spa's and Elizabeth Grady in Andover is one of…read morethe finest salon's. The manager is very professional and supportive with all aspects of skin care. I am in my 60's and skin care needs are very important to me, both the manager Melissa and consultant Lynne have worked on my skin with amazing facials and skin care. I love the Elizabeth Grady products, being able to use products at home help to maintain my skin care. I would recommend Elizabeth Grady in Andover MA.

I have been here a handful of times over the years. I was needing a facial and my first since…read moreCovid, obviously money was tight so I decided to choose the cheapest option I could thinking at least the the professional application will give me some help. Well I saw a middle aged woman named Lynn, she snapped her gum the entires times. She didn't wear gloves which was alarming given today's times. Her nails felt gritty and she kept sniffling, in addition she was making odd commentary about Covid. Just overall very weird, bad facial, bad products and the manager at the desk was incredibly arrogant when I asked about what Covid precautions they were taking.

Kara was fabulous . Very professional and great at what she does. She was well educated on what she…read moredoes !

I started my laser hair removal at Ideal Image and was mid‑treatment when MD Aesthetics took over…read more I was told they 'bought' Ideal Image, NOT that my contract could just be thrown out. Instead of honoring my original package and finishing my sessions, they refunded me about $1,900 and discharged me as a patient, leaving me with incomplete laser and my hair growing back. Today I spoke calmly with the manager, Sydney, to ask why I was refunded in the middle of treatment and to explain that I'm unhappy with the results. Instead of trying to help, she was immediately defensive and blamed me, saying I had been 'rude before' so they decided to refund me. This is how they handle a customer who paid thousands of dollars and is left with unfinished results. If a business can sell/buy contracts, partially refund you, and then kick you out because you're upset about it, that's a huge red flag. Be very careful before starting expensive treatments here. Get everything in writing and understand they may not finish what you paid for.

Do not refer your patients here!…read more Similar to other reviews, the doc (J.A.) was obviously in a hurry, spent just about 5 minutes in the room, and gave a completely cursory diagnosis. She then billed a level 4 new patient visit even though I came in for one specific problem. Poor medical decision-making, sketchy billing practices. My primary that referred me was shocked to hear and was clear that they would not be referring here again.

The representative at the front desk was pleasant but the visit overall with the doctor (J.A) was…read morenot. I was only being seen for less than 10 mins and she was just rushing to get out and I got nothing out of this but a piece of paper with 'one word' ....useless. The appointment was rescheduled twice by the office and this place charge a fortune. Never going back again. Zero star is what I would give if it's an option!!