Kasia is the best. I primarily go to her for waxing services and she does a phenomenal job at that…read more Occasionally I go in for facials as well. Kasia is professional, efficient, reasonably priced, but most importantly she is one of the kindest people I've ever met. She truly cares about her customers, and I count her among my friends.

I went for a microdermasion facial. I have had other facials before but have never tried…read moremicrodermasion. She also included extractions which hurt but I didn't mind as all my blackheads were gone. I hate paying money for a facial and seeing no difference. She also threw in a brow tint for free to let me try it out.

Be extremely cautious with this practice regarding their billing practices. I had a procedure…read moreperformed at the Haverhill office, but the claim was billed through their Beverly location under a different provider tier, resulting in an exorbitant and unjustified copay. When I contacted their billing department to explain that the patient never even saw the doctor from the Beverly office and that this physician uses two different tax IDs, they refused to resubmit the claim correctly. Instead of addressing the error, they sent the bill straight to collections and refused to communicate further. I have since escalated this matter by reporting the incident to the Massachusetts Insurance Fraud Division.

If I could give zero stars I would... Back in August 2025 I book an appointment for October, a day…read morebefore the appointment it was canceled with a reschedule date in February which was then move out another two weeks to the 17th. I arrived at the office which was locked and 10 minutes after my appt time I called the office to speak to the service who told me my appt was canceled. I was not notified! There was another gentleman waiting who took my phone and provided his name etc to find out the same thing - his appt was canceled with not notification. Horrible customer service.

Super disappointed in this spa. I have been a client for quite some time. I gave a gift certificate…read moreto my 70yo mother-in-law a year and a half ago. Recently, when she went to redeem it after services for $150 she was told that it would not be honored because the spa had changed owners. The spa looks identical to me, It's still called Skin Serenity, the signs all look the same! I'm sad that she had to fork out the money and embarrassed for the spa how it was handled. I will no longer be going back and I know that not only will she not be going back but imagine she will be telling all of her friends how this was handled. I called to address this after and was not helped other than to be told that they were sorry and could not do anything.

Just love this spa! Kathy is a professional, knowledgeable nurse injector who I would highly…read morerecommend! I've also experienced the teeth whitening and sent my mother and friend to try- everyone was thrilled with the results and the price for the service! Thank you skin serenity, a beautiful medispa I'm lucky is so close to home.

Loved it. Loved the results. Thank you Leah. See you in 5…read moreweeks. Prices great. Hairstylist was awesome. Went from crazy red to gorgeous brown. Love it!!!!

I booked an appt for a haircut for after I got out of work for Saturday at 1:30 pm, immediately I…read moregot a confirmation about my booking. Then 3 hours later, I get an email stating my appointment has been rescheduled for same day at 11 am. I tried to call the salon to figure out why the change occurred, and there was no answer. The voicemail said a text was better and you'd receive a quicker response, so I did that. But, no response. A little while later, I tried calling again and there was still no answer, so I left a voicemail this time and followed up on my text message. Still no response. I even called a third time, but to no avail. I figured I would still show up to my appointment at the originally scheduled 1:30 time, since they're open 9-5. When I arrived, the door was locked and no one was inside. I called again but obviously no one answered the phone. I even checked all social media platforms to see if possibly they closed for personal reasons or anything stating why no one was answering my call and no one was in the salon. Needless to say, there was no information provided on what was going on. I just wanted a simple, quick trim and was excited to try this place out since I just moved to the area and needed a new salon, and the reviews were great. But after this experience, I can't understand why or what happened. I will not be coming back here, I'm so disappointed.

Karen is simply amazing! I've been having some troubles with my skin, she helped me to understand…read morewhat was happening and why and how best to treat it. This was my first visit but it will certainly not be my last!

I have been coming to see Karen for 10 years. She always calls right back to find a suitable…read moreappointment time and gets me in! Her salon is spotless and prices are great.

I've had multiple treatments with Heather and my skin has never looked better. Filler, laser, Botox…read moreyou name it and Heather is a master. she knows exactly how to assess the needs of her clients and act accordingly. I honestly don't know what I'd do without her guidance regarding my skin. I am and will continue to be a repeat customer.

Heather is amazing, I went to check for a treatment that would make me look younger after loosing a…read morebit of weight, and she was so thoughtful on making sure I would like it and I would look natural. She put fillers on the cheekbones, fixing the dripping skin on the side of my mouth. My whole face looks so uplifting and natural. She explains everything very thoroughly and she is very patient. I love Heather, she is sweet and super professional.

Love Colleen!!!! I get a Brazilian and she's so nice and attentive and makes me feel safe. We talk…read moreabout all kinds of things and it makes the experience a lot more pleasant. It's quiet and peaceful in there so it's definitely up to you and how well you get along with your specialist.

Went for a Brazilian. Have gone many times. It has never been great. But this last time was the…read moreworst. Not even a week and it's all growing back. They rush and take off giant sections so it never comes off clean. Might as well shave and save yourself the pain. If they did small sections they would get better results.

I finally took advantage of a gift certificate I received for this place for a massage. I decided…read moreto get a massage the morning of a big law school final, just to keep me nice and relaxed. The waiting room area was well decorated, and the staff was very friendly bringing me out a glass of water to start. They had few options for massages, and I asked if I should get the relaxtion massage, or the Indian head, neck, shoulder massage. The maseusse Kate told me that if I was going in to take an exam in four hours I should go with the regular relaxation massage, becasue the Indian head, neck shoulder would be too much, and I might not be able to focus on what was in my head. The total massage time was actually very close to the hour, not like some places I'd been to in the past where they disrobing, and pre-converation was considered part of your hour. I don't go to spas often for massages, but I can say that I can see myself getting gift certificates for other people to this place.

I was very disappointed with my experience here. My boyfriend bought me a couples massage package…read morehere as a gift for my birthday. First, the clerk at the front desk called a couple days before our appt to confirm the time and told us we could come up to half an hour earlier if we wanted to, which my bf said that wasn't necessary. Then the day of, the clerk called us 20 minutes before our actual appt time to ask us why we were late. Despite that we came almost 20 minutes before our appt time, they still made us wait 30 minutes inside the massage room until anyone came in. The rooms were decorated nicely but the robe that I got was dirty with a large orange stain on it and the towels after our bath were stained with something as well. The massage was supposed to 45 minutes but lasted only 30 minutes. I was planning on tipping the ladies anyways but I was a little irked that the woman demanded a 20% cash tip (on the original price) before we left. For those who are using the groupon, that's $70. I wish we had been notified of that earlier because I don't typically carry that much cash on me at all times. Overall, I definitely will not be coming here again.

My daughter came in for a french manicure for a school social. The lady that did her nails took…read moreforever because she had to keep redoing steps because she didn't really know what she was doing. When she went to put a few blings on she didn't know that the white was still wet and smeared it with top coat a few times during the process. The nails and charms lasted less than a few weeks. So many layers it started to crack.

I came to this salon to get my hair done on my wedding day. They did a great job with my hair and…read moreupdo. The ladies were so nice. So happy I went here!

I had a lovely experience with April. She is a pro. I am an event kind customer, but she totally…read moreunderstood what I was looking for. The experience was lovely and relaxing. I left feeling beautiful. Thank you!

I have come to love this place. The aestheticians are trained, pros, artists really. I am an older…read moreperson, a bit nervous about treatments close to my eyes, but their expertise and kindness are so special. I left feeling relaxed and beautiful. Thank you Jas, and all of the people who make this such an amazing place.