Everyone is so nice, knowledgeable and always ready to help! The store is Beautiful! It is our…read morefavorite place to shop hardware and lots of other cool stuff too!

If you're looking for quality products, recommendations and general helpfulness this is the place…read moreto go. Sure you'll be paying a bit more since it's not a big chain store but it's always been worth it for us. I've walked in numerous times with just me and my daughters and the employees always help to carry my order out. We'll be back soon, I'm sure.

The best service and the best salesmen Love coming here…read moreI have been shopping at PC Richards for over 30 years cannot beat a local family owned and operated company to deal with

TL;DR: We were verbally sold a Bertazzoni range at a specific price, invoiced for a cheaper brand…read morewithout disclosure, and while a refund was issued, management declined to honor what was represented and minimized it as a "miscommunication." This was one of the most deceptive retail experiences I've had, and how management handled it afterward was just as concerning as the sale itself. We visited the Hauppauge P.C. Richard location simply to look at 48-inch ranges, hoping to find something priced similarly to the Forno models sold at Home Depot. The salesman told us that all 48-inch ranges they sell are "higher end" and start around $9,000. A few minutes later, he returned and said his manager approved a 48-inch Bertazzoni for $4,000. Because there was no 48-inch model on display, he repeatedly referenced a 36-inch Bertazzoni on the floor as the example and made it very clear the deal applied to the 48-inch version. That representation was repeated multiple times, including at the point of sale. We completed the purchase and paid by credit card. Only after getting home and reviewing the emailed receipt did I discover that the stove invoiced was not a Bertazzoni at all, but a significantly cheaper brand. We immediately returned to the store, where we were told they could not sell the Bertazzoni for that price, and the salesman claimed he had shown us the cheaper model all along, which is simply not true. This is exactly what most consumers understand as a bait-and-switch. If I hadn't carefully reviewed the receipt, I would have unknowingly taken delivery of a completely different appliance than what was repeatedly represented. Management later issued a refund and apologized, which I acknowledge. However, district management later characterized the entire incident as a "miscommunication" and declined to honor the sale that was repeatedly presented. That response is important. When conduct like this is minimized rather than meaningfully corrected, it tells customers what the company is willing to tolerate. I'm sharing this so others know what to watch for. At this location, verbal assurances mean very little, and the burden is on the customer to catch mistakes after the fact. That is not how a reputable retailer should operate.

We had to get a new washer/dryer combo for our house & Dan our sales rep was very knowledgeable &…read moreaccommodating. He explained the features on several types of machines as well as the discounts & told us how to prepare for a flawless install. We ended up purchasing an LG tower combo on Saturday & it was delivered installed with haul away of old units by a professional install team today or Tuesday! I would say the value was great for both machines, install & haul-away! Manuel & Omar truck#3725 were very professional, helpful & totally answered all of our questions. They were on time, respectful of our home & assisted us with the haul away & clean up superbly. I would rate them both 5 stars service on this experience!

I would give them a zero if it would let me..... Do not use PC Richard's for any installation there…read moresub contractors are the worst. I will never use PC Richard's again. they installed an air conditioner in my wall the contractor never looked outside before cutting the hole in my wall. the other guy outside unwrapping the air conditioner came running in to tell him to stop cause he was hitting my roofline, the contractor had to make another hole lower to install the air conditioner. to make matters worse PC Richard's had stood me up TWICE to fix it, I have a hole in my wall for a month now. I have called damage dept. five times nobody I mean nobody has called me back. I had to go to the store and talk with the manager there. but still nothing. he said I will get a refund for install NOTHING!!!!!! Stay away do yourself a favor!

The best place to get keys made I have ever found. Been to…read moreHome depot and Walmart in the past and those keys never work right. On top of being in and out and not having to look for someone to help me, he was so courteous and nice. When l got home the key worked so much better as If it were an original key.

I called them to find out if I can bring my lawn mower in for service. I explained what was going…read moreon and the gentleman on the phone told me to check the carburetor. I sheepishly told him I didn't know where it was . So instead of just thinking " she's just some dumb broad", he walked me through what I needed to do first. After I hung up, I did what he said to do and my lawn mower started!! He could have very easily just said "bring it in" and charged me for service. I appreciate that!!!

Came in on a Sunday. Fellow named John was most helpful. Answered any questions I might have. Made…read moremy visit a pleasant one. Will come back soon.

Excellent color matching. Owner and staff spent half an hour matching a difficult piece of molding…read more All this for a $23 sale. Cannot recommend highly enough.

I have pros and cons to this store.... Pros: fast arrival…read moreof siding, reliable delivery. For someone who's spending ALOT of money for good quality siding, I partially expect the staff to be helpful. Somehow I always get stuck with the workers who aren't educated in the materials and aren't helpful. So that stinks. You have to ask a bunch of questions to get an answer. For picking up materials, I wish they were more helpful loading the car. My husband shouldn't be out there loading the car in the rain with heavy cement siding alone. Wish the store was open longer on weekends.

Great prices and super helpful. I called and spoke to a guy named Felix while looking for some…read moreFrench style patio doors and he was incredibly helpful explaining pros and cons and answering several questions. Price was hundreds less than Lowe's. Same situation a few months ago, called and spoke to a younger sounding guy who spent a good period of time with me sorting through window options and sizes to ensure I got everything I needed. The the price for the same Anderson windows was less than Home Depot.

Just came by 2 pick up some wood for my garden. Guys there…read moreare really great They have everything good and then some. I loaded up my car. We're going to thank the guys inside.

We had gone to several lumber and flooring places to get a new floor saddle, without finding what…read morewe needed. We were recommended to try Kleet lumber. Spencer at the front desk was so nice, and they even let us speak to the very nice carpenter Bill in the workshop. He listened to us and made exactly what we needed from the piece of wood that we brought in. Speak to Spencer for anything you need!

Super customer orientated. Very helpful but not pushy. Love, love the paint products. I typically…read moreuse medium grade on the interior and am very happy w/ scrub-ability & longevity. I've used exterior products too. Paint products are superb & long lasting. Not-so-much the deck staining products but the strong sun is brutal on my deck, yet waaay better than Baer, Cabot, Thompsons...I've tried them all. Many thanks to Shawn for his help in my most recent project to wallpaper an accent wall. It was a daunting experience, but Shawn & Scott were most patient and very kind to loan 12 books, over the course of a month, to take home and view in the room.

used their macropoxy kit on an outside handrail (they recommended this) and never told me that it…read morewas a two part system, there is a urethane top coat that must go over it to protect it from the UVs. Now I have an unhappy customer and an extensive repair in the field. Their marketing team needs to address this on the website. This product is NOT UV resistant on its own