Great service. They work with your schedule and do a grand job. No complaints from our side of…read moretown. You talk to a live person when you call and the service techs are always courteous and thorough.

Kyle is fabulous!! Every season change, we have critters appear! Kyle comes right over & sprays the…read moreinside & outside of our home. You point out specific places you think bugs are getting in & he sprays extra! He is professional & friendly. He gets in and gets out!! Most of all, I am thankful the bug spray he uses is furbaby friendly! He is very reasonably priced & can generally make next appointments!

We have used Mr. Earl (spelling)?? for years!! He does the best job on any variety of insects,…read morebees, etc that I ever dealt with... He prefers to see at least one of the actual "bugs'" (alive or dead) so he can mix the best insecticide possible. (He literally will do it in your driveway.)

Beware of real estate inspection scam and laziness. Old man that could barely walk up 3 stairs did…read more"inspection", here for 10 minutes and just talked about a cruise he was on and his dog the hole time. He saw the previous termite bait stations installed by Cooks that Cooks left in the ground after we cancelled the service years ago. We never had termites, only preventative treatment by Cooks. Now 2 weeks after the inspection, 1 week before closing, Arrow is directly calling me a liar and will not sign the report. They say on the report for 2 weeks doing nothing. Real estate agents and mortgage companies around Montgomery AL are apparently well aware of their shady business practices for real estate but my realtor didn't know. I have strong feeling they only want to sign real estate inspections that previously had their service and since I had Cooks..... Maybe their residential service is ok, but do you want to hire a company that operates like this?

After a recent service visit by Arrow Pest, we found that prescription medication had been stolen…read moreby the service rep. Despite being a customer for 12+ years, the manager/owner would not consider that one of his service techs would steal and did not do a proper or professional investigation. We did report the theft to the police and learned that ours was not the first complaint filed against Arrow and the same service tech. It seems that management at Arrow is either in denial about their employees or cares not how the employees treat customers. Perhaps it is both. Do not trust employees of this company in your home.

SafeSpray has proven to be a good choice for us. Always let you know their schedule and are always…read moreon time. Today Austin and Steve came and were both very courteous and professional. We would definitely recommend this company

We had our first mosquito treatment today for the season. The technician, Channing, did a super job…read moreeven adding tablets to our drain in the backyard to add an extra layer of protection.

11/2025 - Tech came out to rebait stations. I looked at the stations later and found some sticking…read more2" out of the ground, others laying over. Very unhappy with service. Calling for a tech to correct.

Hello, I am writing to formally document my recent…read moreexperiences with Terminix for corporate awareness. May 8th Service Visit During my service visit on May 8th, 2026, I was not satisfied with the quality of service provided. The technician appeared rushed, was only present for a short period of time, and did not communicate clearly during the visit. I also observed behavior that felt unprofessional, including the technician appearing to be using earbuds during the service. Following this visit, I continued to notice ongoing pest activity in and around my home. June 10th Service Appointment On June 10th, 2026 (8:00-11:00 AM window), I had a scheduled service appointment. During this time, I also reported seeing a live rat in my home on June 9th at approximately 3:00 AM, which increased my concern due to the ongoing pest issue. During the June 10th appointment window, I did not receive any phone call, text message, or email updates regarding delays or changes. I contacted customer service approximately four times during the scheduled window requesting updates. Each time, I was placed on hold while representatives attempted to contact the technician, but I was not returned to the line and had to call back myself. No clear or timely communication was provided during these attempts. At 11:01 AM--after the appointment window had ended--I still had not received any direct notification explaining a delay or providing an updated arrival time. It was not until nearly an hour later that I received a call from a supervisor stating there had been delays and that the technician would now arrive between 12:00-2:00 PM. At that point, I was frustrated due to the lack of communication during the scheduled window and ended the call. The supervisor attempted to call back multiple times, which I did not answer. I did send a text message acknowledging my frustration. I later called customer service again and was informed that my account and service had been canceled by the supervisor, with instructions stating "do not reinstate." I am not requesting any action or resolution. I simply want this experience formally documented and escalated to corporate awareness. Thank you, Lielani Nichols

The low score is for you all double charging me on March 27, when I had already paid the $199 on…read moreFebruary 27, then refusing to correct your mistake and refund me my money after being the one to admit to your mistake and saying you double charged me when you weren't supposed to. You all also didn't have the decency or professionalism to follow through with having the manager to give me a call back to rectify it as the receptionist claimed she would when I called on April 30, this isn't the first time I was told a manager would call me back to correct you alls mistake either, IF I could give you all a zero on how you've handled things with me when you mess up I certainly would.

One star for professionalism and four stars for keeping the creepy crawlies away…read more My first year with Cooks was very good, even though the technician went to the wrong house every time he'd come out to service my home. The second year the service hasn't even been worth o e star. Technician serviced the wrong house and I received a bill! When I called to make them aware of this...the technician attempted to challenge me on his mistake!! Next comes the texts that technician was on the way, and would never show up. More calls to the office to have tech come inside...tech would show up when I wasn't available...again the wrong house. Another call requested service on the inside, and I was promised a call from district manager....its been more than 45 days and still no call or service!! Purchased a product from Home Depot that has been working...so I guess its Home Depot for the win.