Great service. They work with your schedule and do a grand job. No complaints from our side of…read moretown. You talk to a live person when you call and the service techs are always courteous and thorough.

Kyle is fabulous!! Every season change, we have critters appear! Kyle comes right over & sprays the…read moreinside & outside of our home. You point out specific places you think bugs are getting in & he sprays extra! He is professional & friendly. He gets in and gets out!! Most of all, I am thankful the bug spray he uses is furbaby friendly! He is very reasonably priced & can generally make next appointments!

We have used Mr. Earl (spelling)?? for years!! He does the best job on any variety of insects,…read morebees, etc that I ever dealt with... He prefers to see at least one of the actual "bugs'" (alive or dead) so he can mix the best insecticide possible. (He literally will do it in your driveway.)

After a recent service visit by Arrow Pest, we found that prescription medication had been stolen…read moreby the service rep. Despite being a customer for 12+ years, the manager/owner would not consider that one of his service techs would steal and did not do a proper or professional investigation. We did report the theft to the police and learned that ours was not the first complaint filed against Arrow and the same service tech. It seems that management at Arrow is either in denial about their employees or cares not how the employees treat customers. Perhaps it is both. Do not trust employees of this company in your home.

From the owner: Arrow Pest Control began in 1967, when Marion Bowen opened the first office in Prattville. When…read moreArrow Pest Control began, there were only 6,600 residents, and now Arrow Pest Control has grown with the town. The company has become one of the largest independent pest control companies in central Alabama, doing business daily in Prattville, Millbrook, Montgomery, and the surrounding areas. Marion's son, Terry Bowen, joined the business in 1981. Together the father-son duo has almost 70 years of experience in the pest control industry. This year Arrow Pest Control becomes a Three Generation Company as Terry's son, Greg, joins the family business.

SafeSpray has proven to be a good choice for us. Always let you know their schedule and are always…read moreon time. Today Austin and Steve came and were both very courteous and professional. We would definitely recommend this company

We had our first mosquito treatment today for the season. The technician, Channing, did a super job…read moreeven adding tablets to our drain in the backyard to add an extra layer of protection.

11/2025 - Tech came out to rebait stations. I looked at the stations later and found some sticking…read more2" out of the ground, others laying over. Very unhappy with service. Calling for a tech to correct.

Yelp Review for Terminix…read more This one star rating is solely based on my personal experience and is not intended to slander or cause harm to the said business. That being said, I am extremely dissatisfied with the service provided by Terminix and feel it is necessary to share my experience as a caution to other homeowners to read the multiple pages of fine print on the back of the agreement that you sign. I called to cancel my Terminix termite agreement after a year and a half of making substantial monthly premium payments. Despite paying hard earned dollars for coverage, I discovered new termite damage inside my home and was shocked to learn Terminix would not cover any repairs. When I brought this to their attention, I was informed of a clause buried in the fine print stating that if termites leave the area after causing damage, they are not responsible for any termite damage or repairs to my home. The Home owner must find active live termites at the time of the claim. I told the representative that the termites are not going to stay around after they damage your home And they agreed. This sounds like a catch 22 to me And the home owner will always loose to fine print clauses. I would imagine if I had called and reported live termite damage then the clause would say but we don't cover those types of termites Or that's the wrong breed of termites so we don't cover those. This was a complete contradiction to what their sales representative initially told me in order to make the sale. When I signed up, the salesperson walked the property thoroughly and assured me that if any termite damage occurred during the coverage period, Terminix would cover up to $250,000 in necessary repairs. Unfortunately, this was misrepresented. I was unaware of the requirement in the fine print that homeowners must find live termites themselves to file a claim--something most homeowners are neither trained nor equipped to do. This entire experience has left me frustrated and disappointed. The lack of transparency, reliance on fine print loopholes, and failure to deliver on what was promised during the sales process are deeply concerning. I am sharing this to alert potential customers to read the contract carefully and not rely solely on what the sales team promises. My experience has been overwhelmingly negative, and I cannot recommend Terminix based on their practices and my outcomes. Buyer beware: make sure you understand the limitations of their coverage before signing anything. This review is more about read all of the fine print, I am not telling anyone to not do business with Terminix, just buyer beware of all clauses.

The low score is for you all double charging me on March 27, when I had already paid the $199 on…read moreFebruary 27, then refusing to correct your mistake and refund me my money after being the one to admit to your mistake and saying you double charged me when you weren't supposed to. You all also didn't have the decency or professionalism to follow through with having the manager to give me a call back to rectify it as the receptionist claimed she would when I called on April 30, this isn't the first time I was told a manager would call me back to correct you alls mistake either, IF I could give you all a zero on how you've handled things with me when you mess up I certainly would.

One star for professionalism and four stars for keeping the creepy crawlies away…read more My first year with Cooks was very good, even though the technician went to the wrong house every time he'd come out to service my home. The second year the service hasn't even been worth o e star. Technician serviced the wrong house and I received a bill! When I called to make them aware of this...the technician attempted to challenge me on his mistake!! Next comes the texts that technician was on the way, and would never show up. More calls to the office to have tech come inside...tech would show up when I wasn't available...again the wrong house. Another call requested service on the inside, and I was promised a call from district manager....its been more than 45 days and still no call or service!! Purchased a product from Home Depot that has been working...so I guess its Home Depot for the win.