We have used Mr. Earl (spelling)?? for years!! He does the best job on any variety of insects,…read morebees, etc that I ever dealt with... He prefers to see at least one of the actual "bugs'" (alive or dead) so he can mix the best insecticide possible. (He literally will do it in your driveway.)

After a recent service visit by Arrow Pest, we found that prescription medication had been stolen…read moreby the service rep. Despite being a customer for 12+ years, the manager/owner would not consider that one of his service techs would steal and did not do a proper or professional investigation. We did report the theft to the police and learned that ours was not the first complaint filed against Arrow and the same service tech. It seems that management at Arrow is either in denial about their employees or cares not how the employees treat customers. Perhaps it is both. Do not trust employees of this company in your home.

From the owner: Arrow Pest Control began in 1967, when Marion Bowen opened the first office in Prattville. When…read moreArrow Pest Control began, there were only 6,600 residents, and now Arrow Pest Control has grown with the town. The company has become one of the largest independent pest control companies in central Alabama, doing business daily in Prattville, Millbrook, Montgomery, and the surrounding areas. Marion's son, Terry Bowen, joined the business in 1981. Together the father-son duo has almost 70 years of experience in the pest control industry. This year Arrow Pest Control becomes a Three Generation Company as Terry's son, Greg, joins the family business.

SafeSpray has proven to be a good choice for us. Always let you know their schedule and are always…read moreon time. Today Austin and Steve came and were both very courteous and professional. We would definitely recommend this company

We had our first mosquito treatment today for the season. The technician, Channing, did a super job…read moreeven adding tablets to our drain in the backyard to add an extra layer of protection.

Jeremy was very nice and professional. He explained first what he was going to do, then did it. It…read moreis rare if any of the Terminix technicians are any other way. I do have an issue with the new, electronic (email) receipts, though. They come in promptly but they are unreadable with weird and stray characters, and they will not print on a page correctly, making them all but useless. Please rectify this quickly, and it would be helpful to resend these receipts when they are fixed, if possible.

Hello, I am writing to formally document my recent…read moreexperiences with Terminix for corporate awareness. May 8th Service Visit During my service visit on May 8th, 2026, I was not satisfied with the quality of service provided. The technician appeared rushed, was only present for a short period of time, and did not communicate clearly during the visit. I also observed behavior that felt unprofessional, including the technician appearing to be using earbuds during the service. Following this visit, I continued to notice ongoing pest activity in and around my home. June 10th Service Appointment On June 10th, 2026 (8:00-11:00 AM window), I had a scheduled service appointment. During this time, I also reported seeing a live rat in my home on June 9th at approximately 3:00 AM, which increased my concern due to the ongoing pest issue. During the June 10th appointment window, I did not receive any phone call, text message, or email updates regarding delays or changes. I contacted customer service approximately four times during the scheduled window requesting updates. Each time, I was placed on hold while representatives attempted to contact the technician, but I was not returned to the line and had to call back myself. No clear or timely communication was provided during these attempts. At 11:01 AM--after the appointment window had ended--I still had not received any direct notification explaining a delay or providing an updated arrival time. It was not until nearly an hour later that I received a call from a supervisor stating there had been delays and that the technician would now arrive between 12:00-2:00 PM. At that point, I was frustrated due to the lack of communication during the scheduled window and ended the call. The supervisor attempted to call back multiple times, which I did not answer. I did send a text message acknowledging my frustration. I later called customer service again and was informed that my account and service had been canceled by the supervisor, with instructions stating "do not reinstate." I am not requesting any action or resolution. I simply want this experience formally documented and escalated to corporate awareness. Thank you, Lielani Nichols