Jeremy was very nice and professional. He explained first what he was going to do, then did it. It…read moreis rare if any of the Terminix technicians are any other way. I do have an issue with the new, electronic (email) receipts, though. They come in promptly but they are unreadable with weird and stray characters, and they will not print on a page correctly, making them all but useless. Please rectify this quickly, and it would be helpful to resend these receipts when they are fixed, if possible.

Hello, I am writing to formally document my recent…read moreexperiences with Terminix for corporate awareness. May 8th Service Visit During my service visit on May 8th, 2026, I was not satisfied with the quality of service provided. The technician appeared rushed, was only present for a short period of time, and did not communicate clearly during the visit. I also observed behavior that felt unprofessional, including the technician appearing to be using earbuds during the service. Following this visit, I continued to notice ongoing pest activity in and around my home. June 10th Service Appointment On June 10th, 2026 (8:00-11:00 AM window), I had a scheduled service appointment. During this time, I also reported seeing a live rat in my home on June 9th at approximately 3:00 AM, which increased my concern due to the ongoing pest issue. During the June 10th appointment window, I did not receive any phone call, text message, or email updates regarding delays or changes. I contacted customer service approximately four times during the scheduled window requesting updates. Each time, I was placed on hold while representatives attempted to contact the technician, but I was not returned to the line and had to call back myself. No clear or timely communication was provided during these attempts. At 11:01 AM--after the appointment window had ended--I still had not received any direct notification explaining a delay or providing an updated arrival time. It was not until nearly an hour later that I received a call from a supervisor stating there had been delays and that the technician would now arrive between 12:00-2:00 PM. At that point, I was frustrated due to the lack of communication during the scheduled window and ended the call. The supervisor attempted to call back multiple times, which I did not answer. I did send a text message acknowledging my frustration. I later called customer service again and was informed that my account and service had been canceled by the supervisor, with instructions stating "do not reinstate." I am not requesting any action or resolution. I simply want this experience formally documented and escalated to corporate awareness. Thank you, Lielani Nichols