Stellar, outstanding, superb! This is how I describe the…read moreservice my wife and I have received over some 10 years using the Audubon UPS store. Collin is an Amazing employee, Always friendly, attentive and efficient! (We crave consistency and he has been there as long as I can remember) We visit 3-4 times per month as we have a PO Box, and frequently ship packages. The store is always clean and well organized. We just love this place! Thank you

I usually love going to this UPS store !! However, I was met with an unprofessional employee, who…read moreinformed me that I had made a mistake, gave me a curt response, and then made a comment about the state of a returning envelope, instead of offering suggestions on how I could correct the current situation. I was shocked by the rudeness and choose to willingly correct it on my own by purchasing the items needed to solve the situation. The other employee did offer to help me and did. She was patient, courteous and respectful. Thank you to her for restoring my faith in the kindness of people :)

Great customer service; I use them all the time and they go above and beyond to help however they…read morecan. I recently had a shipment where I goofed up the delivery address, and they got it sorted with no issues at all. When it absolutely, positively has to be there overnight, these folks make it happen.

This store does not deserve one star. They hired a p u t z to be the store manager. You never…read moreknow whether he is having an off or an on day. One day he may welcome you into the store with a bright 'good morning' while another day he will come over to you and tell you if you stay in the store while working more than 15 minutes, you are loitering!!! The winner I experienced and was when a customer left his credit card information in the copier/printer which I noticed when I went to the printer to print. There was a gentleman speaking with the p u t z manager and I asked him if he was the person who left his credit card information in the printer. Suddenly the p u t z SCREAMED at me that I had interrupted him. There was no explaining to him that the gentleman he was speaking to may have jeopardized his credit card. The gentleman closed out his information from the printer and thanked me. BUT the p u t z manager decided to come over to me after the store was vacant of witnesses and continued to yell at me. I had encountered many such instances with this monster and I simply lost it. I reported this to the president and vice president both of whom are too far up in their golden clouds to give a freakin' care. I say use UPS.

This UPS store is EXCELLENT. The best I've ever been too. Their shipping and print services are…read morewonderful, and they're very kind and helpful. Kudos to Sylvia and the team for making it a great experience.

very selective on what packages they take, been to this store a couple of times with no issues,…read morethis last time I had issues where they refused a package, would not recommend going to this UPS store and choose another one close by

Went in for my first time passport service. I had everything needed prior to coming in which…read moreensured a smooth process but Barry was extremely helpful, informative, and kind. This location also takes your picture for you! Additionally, the office was fully stocked with shipping materials and cards. Will be utilizing this location for all mailing needs moving forward.

There is still one post office that offers friendly, helpful customer service. If every USPS center…read morehad employees like Valley Forge they could put Amazon out of business. Low cost, fast efficient shipping. Great people!

Internal and External customer service is truly a lost art…read more Im a local business owner and I needed to receive a important fax. When I asked the store employee for the number to receive faxes she was unaware that they could do that. Another employee stepped in and informed me that they could receive faxes and directed me to the fax machine. I had the documents faxed. However when the "secure" documents arrived they didn't print out at the machine I was told they would come to. The person that stepped in delivered them to me without a word. I was lost considering I was standing guard by the fax machine he told me it would be at. I then thanked him and addressed the original associate informing them that STAPLES does except faxes as a fyi to her for future reference since the other associate never showed her this way she would be informed and can better assist future customers. The senior employee then stepped in and said to me that I didn't have to talk to her in a "snide" manner. That truly wasn't my intent but it clearly wasn't his intent to train her better so that my customer experience could have been better. Thus is the world me live in. Happy New Year!

This review is directed at an associate named Caleb at the Royersford, PA store. He was manning…read moresales, Amazon returns, and recycles for about 6 customers. He waited on the customers in the order in which they arrived. He was polite and extremely efficient. Thank you Caleb. Job well done.

Needed some supplies for a workshop. They had everything I…read moreneeded - giant post it flip charts, post it notes, markers, and toys. Staff was helpful, store was clean. It was a little pricey, but when traveling, you need supplies that you cannot carry on.

I had to print out a 5 page form and received personable help from Alex who was working nearby. If…read moreit wasn't for Alex I would've been on Xanax or Zoloft that same afternoon! I'm not computer savvy, I'm a lost soul when it comes to that! I had gone to the UPS store, located in the same Plaza, and got NO HELP. NONE. Nobody was there, I was the only person needing help and the young lady was absolutely no help. GO TO STAPLES DO NOT GO TO UPS in this Plaza.

The postal carriers in Phoenixville are careless!! Until moving to Phoenixville, I had never once…read morehad an issue with mail service or delivery from USPS. In 1 year I've had numerous pieces / packages of mail go missing - including important items such as tax forms, prescription medicine, and checks/invoices. Sometimes the mail finds its way after a few weeks, other times I never see it again. Most recently they lost prescription meds (schedule II narcotics). A neighbor 1 mile away posted on Facebook that while walking their dog they found the package in the snow on the side of a road. What's more is the postal carrier marked the package as delivered in mailbox, when very clearly from my doorbell camera I see no package was delivered on the date in question. They marked it "delivered" 2 hours after they were actually on my stoop that day - very clearly lying. Sometimes I don't have a choice as to what delivery service is used (e.g., CVS ships via USPS), but when I do I will not choose USPS. It's apparent from other reviews that this is a reoccurring theme in this town. For a "company" that is funded from tax payers you'd think they would care more about the service they provide. If my Amazon gig-fare drivers can find my mailbox successfully, certainly these "professionals" can too.

We have had many problems with our mail delivery in the past few months (since the old letter…read morecarrier retired and we got a new guy). In September I mailed 4 envelopes with checks in them (to doctor's offices) from our community mailbox. None of those mailpieces made it to the doctor's offices and the checks from two of them were fraudulently cashed by a local bank. This week we are missing two packages that were scanned as having been delivered. II can never reach the Phoenixville post office by phone; it just rings and rings and then hangs up on me. I don't know what is going on but now, whenever I send a check out, I take it either to the Kimberton or Malvern post office. I don't know what to do about mail that isn't making it to my box...maybe get a PO box in Devault??? BTW I live in Phoenixville...don't know why it says I'm in San Francisco-??!!