Stellar, outstanding, superb! This is how I describe the service my wife and I have received over some 10 years using the Audubon UPS store. Collin is an Amazing employee, Always friendly, attentive and efficient! (We crave consistency and he has been there as long as I can remember) We visit 3-4 times per month as we have a PO Box, and frequently ship packages. The store is always clean and well organized. We just love this place! Thank you read more

I usually love going to this UPS store !! However, I was met with an unprofessional employee, who informed me that I had made a mistake, gave me a curt response, and then made a comment about the state of a returning envelope, instead of offering suggestions on how I could correct the current situation. I was shocked by the rudeness and choose to willingly correct it on my own by purchasing the items needed to solve the situation. The other employee did offer to help me and did. She was patient, courteous and respectful. Thank you to her for restoring my faith in the kindness of people :) read more

This UPS store is without a doubt the best location I have ever visited for returning products especially Amazon returns. Both the Male staff members, Brendon and Steve(??) are extremely efficient, and I visit the store several days a week returning Amazon products or using some other other services at this location. They are always friendly, easy to work with, and I have never seen anyone complaining or having a difficulty using this UPS store for their needs. These employees should be complimented or rewarded for their outstanding performance. read more

ABSOLUTELY PATHETIC SERVICE. I'm not the person who writes bad reviews, but what happened to me in the UPS Audubon, PA Store is something that I would like to share, because YOU could be the next victim. Came for a simple task, and had to be insulted and go to another location, anyway. I came to the store on 09/20/2024 to ship back a box of office equipment (standard Laptop, keyboard, Power cord etc.) to my vendor. All the equipment was in original packaging (sealed and packed), and just the main box was open. Store associate Brandan told me that he will only tape the box if I'm paying for the shipment. I explained that my vendor gave me a return label so they will be paying for the shipment. He refused to help me even though I explained many times. I have never been treated like this at any UPS store and didn't appreciate the rude behavior, so I told him that I will not come back to this store again. He then took my box and receipt, so it seemed okay. I walked back to the exit. Another associate (maybe on-duty manager) with curly hair heard my comment and told me to take my package back and ship it elsewhere. He canceled the order which was already placed WITHOUT ASKING ME. Basically, he stopped me as I was about to open the door and SLAMMED the package into my hands. I then took my package and shipped it through another UPS store, feeling horribly INSULTED. The curly hair associate and his curt comments were rude to me - the customer. I think any customer should be treated with respect and dignity. Store associate made me feel like I'm doing a FREE shipment and the store is not getting paid but in reality, the vendor was paying for the shipment and paid the store to initiate the shipment. I've not seen this kind of customer service in my life and would avoid this location - unless you, too, want to be insulted and yelled at. read more

Excellent service. Professional, quick & very kind. I have been here a few times and this is my go to for any services that they provide. Thank you! read more

Scheduled an appointment through their website a week in advance to have a document notarized on a Saturday morning. When I got there I was told that they didn't notarize documents on Saturdays. They claim that they can't update the website to prevent people from scheduling appointments. But other UPS stores seem to be able to do this. They also couldn't explain why they didn't call me to let me know that they wouldn't have someone on staff at the appointment time. read more

Excellent service here every time I go. The three young men behind the counter are very polite and helpful. The store is clean and organized. Everyone here is knowledgeable and works quickly to get you in and out, respectful of your time. I was impressed by how the employees talked to each other to solve problems working as a team. read more

Kris had excellent people skills and was very helpful! Would recommend 10 out of 10. Very enjoyable experience.

Great service, fast service. They helped us to ship items home that we couldn't carry on the plane. Value for our shipping was great.

Kris was super helpful today! All of the staff are super friendly and accommodating. Thank you!

Need to ship something? Do it here! Kelsey and Colin are amazing, I watched they handle a busy store moment quickly and with a smile and eager to help the next customer. Kelsey helped me format a poem i needed printed for my sister wedding. Thank you for taking care of me for a special event Best experience read more

I've been a customer of the Audubon UPS store for a couple of years now. This is the friendliest, most efficient and professional UPS store I have ever been to. Each time I go in I am amazed at their customer service. They truly go above and beyond to be helpful and kind. I wanted to leave them a review so that silly 3 stars would go up. I don't know what it was like before but they deserve better than a mediocre rating. read more

I needed a large paper file scanned in color into PDF format and went to UPS store in Audubon (Egypt Rd). The man whole helped me with the scanner was just lovely, patient and kind (in reality, he did the entire thing for me). Though the store was busy and since I now occupied a team member, the rest of the team worked very hard and seamlessly to get other patrons in and out without delay. It was a great experience all around. Thank you to you all!!! read more

Even though Colin is gone, I must say there is a kind young lady who works extremely hard and has been nothing but helpful and in my sincere opinion will no doubt bring further great reviews to this store. Thank you Ashley for your optimistic presence and humor. Always a pleasure to see you!!! read more

Great store! Friendly, efficient and organized staff. Greeted with a warm hello many times and consistently good service. Stan, the manager helped me notarize a document and was very quick and also very polite and nice. CoVid policies adhered to, clean store. Prices reasonable. Highly recommended! A+ read more

I normally go to the UPS store on Germantown, but this one is a mile closer to my house. I needed to print some Amazon return labels, print some word documents from my USB drive, and use their Fax for about 12 pages. They told me that it would be $3 for the first page for the fax and $1.25 for every page after that. Woah. I have never paid this much to fax something before! And they added another $1.25 for the cover page they gave me lol. So, it was going to cost me $18 to use their fax machine. Luckily their fax machine wasn't working correctly, so I couldn't use it anyways. That's fine. Onto my Word document prints from my USB. They told me that I can go to the computer in the corner and print it out myself. Great! But with a $5 charge for using the computer. What? It's going to cost me $5 to put in my hard drive and on top of that I get charged for everything I print? I was surprised they didn't charge me for every question I asked for their "service." Ok so forget the fax and forget my prints, can you print out my return labels so I can drop off my Amazon returns? Again, they told me I need to use their little computer and print it myself and pay $5 to use it and pay extra for everything I print. lol what's wrong with this place? The Germantown location prints it out for me with no extra cost and they charge $1 for the Amazon return labels they print for me. Never coming here again read more

ups store in audubon, pa franchise owned by mr. asghar shahzad - if i could score them zero stars i would! we had a return pkg that amazon told us to ship via dhl to california. the merchant ***told us it was a **dhl** shipping label***. my husband dropped it off at mr shahzad's ups store; he allowed him to drop it off there without verifying it was a dhl shipping label ****in their computer system**** before my husband left the store!!! mr shahzad's desire to make more money from other customers was more important than his personal integrity! now, we have to go back to his store and pick up the package to have it shipped using a more economical shipper. (which ups should revoke from him, because of poor ratings- and i am not the only one- on yelp four other customers rated him poorly!) i offered, because of his poor customer service, to split the $12.98 shipping fee, but his greed was more important- he just couldn't let go of $6.00. oh and he hung up on me in the middle of a conversation! he didn't pick up when i called back, so i called again using *67, so he couldn't see it was me calling again. then he lied about hanging up on me. i hope ups pulls this franchise from this greedy selfish business owner. i will be reporting this horrendous experience with ups store corporate office as well. do ***not*** patronize this ups store! horrible customer service!!! read more

I love supporting local small businesses! (You might not think this is a small business because it's 'The UPS Store', but in actuality, these stores are franchises, hence - they are individually owned.) This location has great hours, the people are always friendly, and you get the same reliable UPS service that you can count on! (I know, it sounds like I'm some sort of cheerleader for UPS - I've just had a very good experience with the company and this location.) In addition to the standard shipping services, this location has a copier so you can make a couple of quick black and white or color copies, and they also have mailboxes as well. read more

Visited today. Employees were not wearing masks despite the order, common sense and just a care about their customers. Several people seemed uncomfortable but once your're in the store its too late. I value local business but if the local business does not value the health and safety of its customers then maybe they dont deserve the business. read more

I recently used the Audubon UPS store to return 2 packages to Amazon. since both were in one box, they initially only scanned 1 shipping label, to ensure the driver knew not to look for two packages. Well, that caused Amazon to refund me only for 1 package. So, I went back to the UPS store to ask the second label be scanned. I dealt with Connor, who shared with me he was brand new there. He went completely out of his way to assist me. He even called Amazon on my behalf to ensure we rectified the situation correctly. All in all, I was in the store 15-20 minutes and Connor was helpful, professionally, and friendly. He is a great addition there! read more

Just recently moved (again!!) and this UPS store is the closest to the new Homestead. Had to return some Verizon Equipment, they told me just take the box to the nearest UPS store, no need to put a label on it or tape it, they will take care of it. We did just that but it turns out they charged me a freaking dollar to tape the box!! REALLY!?!?!?! My wife and I used the Harleysville UPS Store numerous times and they NEVER EVER were as cheap as this (they never charged us to seal a box). A dollar for a single piece of tape, pathetic. We'll go back to Harleysville next time. read more

If you're looking for overpriced shipping materials and bad customer service, you've found the place! I made the mistake of going to the UPS store for a box to ship something (which I do FedEx, because it's cheaper), ended up not needing it and tried to return it. I think you know where this is going....I was first asked "is this the same box?" like I've got some elaborate box switching scheme going on to make millions. Then she (the store owner) told me she would not take her $22 box back because of some superficial scratches on one side. I own a store--I do a lot of shipping and I receive a lot of packages, these are not gift boxes, they are for SHIPPING! If you are going to own a small store and deal with the public you had better get some better customer service skills, because I, for one, will NEVER shop there again. read more

I have never met a more deceitful store owner in my life. I went into the store with a 12x7x4 item weighing 2.6 pounds and asked them to pack and ship it for me. Having been a professional eBay powerseller for over 5 years now, I am well aware of proper and economical shipping methods. However, this store owner insisted I needed a 21x14x14 box with a billable weight 33 lbs. to ship the item and ended up charging me over 40 dollars to ship something I would normally pay no more than 15 for. He did this despite me pointing out to him TWICE that I thought the box was unnecessarily large. Most unscrupulous business owner ever. read more

Had two complicated items to send and arrived on a busy Saturday morning. The young man working was very efficient and managed to multi-task very well to keep the customers moving. He did a great job of dealing with everyone and keeping all happy except the man who needed only one copy. read more

This was just about the worst experience I have ever had with a business. What added insult to injury was the fact that I, was totally taken in by the affability of the owner and her husband.. He was friendly, knowledgeable and extremely reassuring that the perishable items I was shipping overnight across the country would be packaged and handled with care by him personably. Without getting into all of the details, suffice it to say that EVERYTHING this man said was a lie. I consider myself a good judge of character and I was completely hoodwinked. Buyer beware. If you value your time and your money, avoid this store like the plague! read more

I occasionally drop off packages with pre-printed labels at this store. The staff is typically friendly and helpful. Recently I had them ship a few packages. I had prepaid labels for all but one of them. The owner is the one who helped me and seemed friendly at the time. When I got to my car and looked at the receipt, I realized that I was charged more than double the standard UPS rate for this shipment. The "handling" charge was significantly more than the cost of the UPS shipment. This does not make sense as I supplied the box, tape, etc. I wouldn't object to a reasonable handling charge as they need to make a living but this was absurd. The owner took advantage of the situation and lost my trust in the process. I will not give this location any business again. read more

if u use this UPS store make sure u get the tall young guy to help you. There's an older man with a mustache who didn't even know, that my phone had a barcode, that he was supposed to scan,(which was sent to me via email) in order to print out a return label. Can u believe it, he told me to go home and call shoes.com and have them email me the label, and to print it out, and tape it to the box. I knew he didn't know what he was talking about, so I asked the tall, young guy working there, to scan the barcode on my phone... low and behold, the label printed out. I'm giving this store 3 stars because, the end result was positive. If there's another UPS near me, I won't go back to this place. I did know about this store, nickel and diming people, but I thought all UPS stores charged for printing out labels, tape, etc. once, I asked to use their scissors, I was charged $1 read more

I have had a mailbox at this store for 2 years now. The staff are nice, which is why this receives two stars instead of one. The owners are horrible. While the husband is relatively friendly, he is evasive and ineffective. The wife is downright mean. I have witnessed her berate another customer who was there to get something notarized (if I had had my notary seal with me, I would have offered to notarize this woman's documents for free just because this store didn't deserve this person's business). I have had them mess up my mail so horribly over and over - and with me confirming and having them assure me everything was sorted out only to find it wasn't - to the tune of losing me several hundred dollars - and no reparations offered on their end. They wouldn't even give me an extra month or a discount on mailbox renewal for a future year of service to make up for their repeated blunders. Pick a different store before if you can to save yourself the headaches you'll have at this store. read more

Sweet family owned business. The owner actually took time to explain the procedures and provided me with the shipping I needed as well as notarizing my documents. I was not rushed (event though there was a huge line behind me) and the staff made it a point to have small-talk with me. Very good experience. I don't understand where the comments are coming from below. Your going there to ship items, it's not rocket science. read more

Love this place, courteous staff and great service!! Much better than the postal office...grouchy people

I think this place is under new management/new owner as of 2011. I was traveling through the area and had my choice of which UPS Store to stop by. Both employees there (I believe one was the owner; an Indian dude) were EXTREMELY helpful and courteous. If ever coming through the area again, I would not hesitate to return to this particular UPS Store. read more