I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

Requested a quote and got a quick, detailed response. I scheduled an oil change and the price was…read moregreat. Oil change included a car inspection now I'm going through my maintenance checklist, will be scheduling more services soon!

The service was done well and the repair quality met my expectations. The staff was professional…read moreand helpful. The only drawback was the long waiting time.

My tire had deflated on my Saab…read more I dropped my vehicle off and within a couple hours they called me back, said my tire was fixed, and it was ready for pickup. This was the fastest and best valued repair I've ever had from an auto shop. They have my business indefinitely.

Amazing guys. They actually went through everything that was needed. They made recommendations at…read moreno charge. Plus they even told me things I didn't need to do on my truck that the other place was going to charge thousands for. These guys are very fair and honest people to work with.

Bobby and Steve's Auto World is a massively convenient one-stop-shop in downtown Minneapolis. The…read morecombination of 24-hour towing, repair, gas, a car wash, and even a restaurant under one roof is unmatched for drivers on the go. While the sheer scale of services is impressive, the experience can feel more functional than personalized. A highly practical choice, especially if you're near the stadiums, but it may lack the specialized focus of a smaller, dedicated shop.

the staff was very responsive and welcoming. The work was completed quickly and efficiently. I was…read morekept informed about status and overall the experience was first rate.

This guy tried to convince me something was wrong with my car over the phone. I just wanted my…read morebattery changed and he was convinced it was a different "problem". It doesn't matter if it is a different problem if I still need my 4+ year old battery changed. He didn't care that it was old, he was convinced it was this other problem. He wouldn't even let me set up an appointment to get a new battery installed and instead referred me to youtube videos on this other problem that he was convinced my car had. Some of the worst customer service I have experienced and it was just over the phone. I couldn't imagine what it would be like in person. I would not go here.

We are not sure how this shop/guy gets any stars at all (unless those are friends and family). Is…read morenot in the shop after noon, basically hung up on me after finally calling back.

The people at Expedition Autoworks are smart, honest, friendly and responsive. If you have a Rover,…read moreMini, or other car with a reputation for difficult repairs, this crew can give you peace of mind. They do right by my car and by me.

Love this place which is like a Level 1 Resuscitation Center for Land Rovers (LRs). I love my LRs…read moreand when they are sick, this is the only place allowed to touch them. Auto Repair is a lot like Human Repair and frankly, going somewhere big and fancy with marble floors, a lobby barista, and a piano player by a fireplace means absolutely nothing when it comes to competence. In fact, there is likely an inverse relationship to the level of fancy amenities and ability to actually fix what is wrong. Glitz can cover up a lot and I guarantee that if I am shot or stabbed, I want to go to the County Trauma Center and not the place with building wings endowed by a sheik. The same is true for my LRs. When they need help, they go here and not the fancy dealer with the glass showroom. Owned and operated by Eric, he got his initial training by LR and then left the dealer to open his own shop. He was factory trained and I have been bringing my babies to him for about 20 years. In that time, he has been fair, given me some great advice, and helped me keep my LRs running well which is saying something as my newest one is 15 years old and my oldest ones are 23 years old. Prices are within reason (especially when compared to dealers) but the real win is that he and his staff know their way around a LR. Just drive onto their lot and it looks like a LR playground because there are no less than a dozen different ones parked there at any point in time to admire. Over the years his reputation and business has grown which speaks volumes as dedicated LR owners can be a fickle group and hold very specific requirements on who can actually touch their LRs. I let him touch mine. This place has a following that is well-deserved.

incredible service and very genuinely unlike any experience I've had with any mechanic or auto shop…read morebefore. I had a busted alternator and the whole repair took under 3 hours- it was painless and really reasonably priced, and not needing to attempt to get my car to a shop was super helpful. absolutely worth 5 stars!!

From the owner: We are a team of certified mechanics that come to you. Save yourself time and money with our hassle…read morefree service no need to get a tow or drop your car off somewhere and you can trust the work is getting done professionally as we don’t mind having you look over the work as it is being completed. Our motivation to starting this business was to help people save money and time you can expect to spend roughly half the price of any local shop.

They addressed the problem, removed the part, carried it in the store & installed the part, and got…read moreme back on the road in a timely fashion , excellent job!

From the owner: We are a very fast, reliable professional mobile, mechanic service. No job too big. No job too…read moresmall. We pride ourselves on getting you back on the road on time.

I got a deal on Groupon for interior, exterior detailing and headlight restoration and would…read moredefinitively come back. All those services cost $146 total, usually just one service comes out to that total. The start were so kind and easy to work with. Thank you!

This place is fantastic along with the customer service. I came in because of an exhaust issue,…read morehaving no idea what was going on. When I got in there they looked at my car and welded a crack in my exhaust free of charge for me. The whole process took about 25 minutes.