1 STAR -- MISLEADING SALES EXPERIENCE, QUESTIONABLE TRANSPARENCY, AND UNACCEPTABLE CUSTOMER…read moreTREATMENT
I rarely write negative reviews, but our experience with Florida Impact Windows & Doors has been so disappointing that I feel obligated to share it so other consumers can make an informed decision.
My husband and I paid approximately $5,350 for what we believed would be a beautiful, solid metal hurricane-impact door with a narrow vertical glass opening.
To be completely transparent, the salesperson originally sent us a link to a manufacturer's catalog back in April. However, our plans and installation timeframe changed, and we never reviewed the catalog before the link expired.
Months later, when we contacted the company again to move forward with the purchase, the salesperson showed us a photograph directly from his phone depicting the solid-style door we wanted. Based on that photograph and our conversations, we believed we were purchasing that design.
At no point during these renewed discussions did he explain that the actual door would be predominantly glass, with decorative metal panels subsequently glued onto it to create the appearance of a solid door.
That is an extremely important distinction, and one that should have been clearly disclosed before we committed to a $5,350 purchase.
I also want to emphasize that, to the best of our knowledge, there is not a single text message, email, or written explanation from the salesperson clearly informing us that we were purchasing a predominantly glass door with metal panels that would later be attached using adhesive. Nothing in our communications explained this construction method or how the finished appearance would actually be achieved.
The company continues to point to our signed contract as justification. However, signing a contract does not change the fact that this significant construction detail was never clearly explained to us during the sales process. Had we understood what we were actually purchasing, we would never have proceeded.
Instead, a predominantly glass door was installed. Only afterward were panels attached using adhesive to create the appearance of the door we had originally requested.
I've included photographs of the final installation so prospective customers can see exactly what we received.
What makes this particularly frustrating is that the salesperson's own text messages and the photograph he shared document what was represented to us. We have retained those communications.
Unfortunately, the situation became even more disturbing when we questioned the outcome.
Rather than simply addressing our concerns professionally, the salesperson sent a text suggesting he could contact the Wilton Manors Building Department regarding permits for unrelated improvements to our home. He also wrote, "It takes 2 to tango."
We found that communication intimidating, retaliatory in tone, and completely inappropriate.
Imagine spending more than $5,000 with a company, questioning why the finished product was different from what you believed you were purchasing, and then receiving a message suggesting that your other home improvements could be scrutinized.
We brought these concerns to management, explained the circumstances, and requested reasonable compensation. The company acknowledged miscommunication involving its salesperson but ultimately declined to offer any financial accommodation.
While that is their decision, it does not excuse what we consider a serious lack of transparency during the sales process or the way our concerns were handled afterward.
My husband and I intend to pursue formal complaints with the appropriate Florida consumer protection and regulatory agencies regarding these circumstances, particularly the salesperson's written communication.
MY ADVICE TO ANYONE CONSIDERING FLORIDA IMPACT WINDOWS & DOORS:
Before signing anything, insist on receiving the exact manufacturer's model number, current product specifications, and written confirmation of how the finished door will actually be constructed. Do not rely solely on a salesperson's photographs or verbal explanations.
We trusted this company to provide what had been represented to us. Instead, we received a door we would never have knowingly purchased, an unexpected modification involving adhesive-mounted panels, and a customer service experience that left us extremely disappointed.
This was never simply about money. It was about honesty, transparency, accountability, and treating customers with respect.
Unfortunately, our experience with Florida Impact Windows & Doors fell far short of those expectations.
