Terrible! Had a scheduled appointment today at 12:30 to have two tires installed. Showed up on time…read moreand waited 3 1/2 hours for them to pull the car into the shop. Waited over 4 hours to have a 30 minute repair done. Blatant disregard for their customers time even when they have a scheduled appointment. VERY BAD management, I would NOT recommend this business and will never return.

Had an appointment to get two tires replaced, they said it would take less than an hour, it took…read morethree hours. Very unprofessional and poor communication/customer service!

They give really low quotes and the employees are extremely helpful CJ is a great manager and he…read moreaddressed all of my concerns

I came in for an alignment. I was told the recent work I had done was too tight to adjust in order…read moreto complete the alignment and that they weren't going to spend time taking it apart as it was near the end of the day. Understandable, I was not offered the option to return the next day, instead I was told the alignment should have been completed by whoever did the work and take it to them to do. The place I had the work done isn't local. I was able to go somewhere else locally and complete the alignment without any issues

If I could give zero stars I would. The employees here are liars and simply can't be trusted…read more I had a flat in my rental car on Friday. I needed to drive back home on Sunday. I was referred to this location by the rental car place. Called Firestone on Friday and the employee told me they would look at it that day and 100% be done by Saturday. -Dropped off at 2pm on Friday. -Called Friday night at closing and the employee said they would get it in first thing in the morning. -Called at 10am on Saturday and they said it was next up. -Called at 2pm on Saturday and they said they were doing the best they could and it was next. I inquired about all the promises made and the employee said he wasn't responsible for something another employee said. -Pulled up 30 minutes before closing time and the vehicle had not moved. I grabbed the keys because these people simply can't be trusted. Mind you, I had told the shop multiple times I was driving my three children over 400 miles and needed it fixed and they said 100% they would With liars like this working, can they really be trusted to give an honest feedback on anything in the shop? I have pictures and call logs of everything as well. If they were honest up front, I would understand but I didn't even get an apology. Garbage people at his location and that's a shame. Avoid at all costs.

I always take my car here for service. Mainly because I have their CC which offer 6 months no…read moreinterest on services over a certain amount. When I saw they gave good service every time it was a reason for me to continually go here. I've never had an issue with my car after service or any of the technicians. I can be kind of snippy but they're always very nice and show me grace. The only thing I can say "negatively" is they forget to change my service reminder sticker sometimes. Not a big deal at all. I can always refer to my receipt to see when my next service date will be. Thanks guys!

I went there today Jan 18, 2024 with a just discovered flat left front tire. I was delighted at…read morebeing able to drop in without an appointment and get the flat diagnosed and fixed in about 20 minutes. Their prices are more than fair and the new owner is a friend of the former owner (Bill) and shares his outstanding approach to customer service. This place exceeded my expectations today. I have complete trust in them and their work. Paul S

Very quick, professional, and take the time to explain what is wrong and what the best options are…read more My Subaru needed new breaks, rotors, and rear hub assembly and the price I paid was very fair! They looked very busy, but were able to finish my car in a day! They call if anything pops up to go over it with you before just doing it and everyone is very friendly when you walk in to drop off your car or pick up. I will be recommending to all my friends and family!

Dropped my car off to have a nail removed from the tire and they called me 5 hours later telling me…read moreit was ready for pickup. Got there and the nail was still in the tire. This location is definitely one of those places that will charge you for services and not actually perform the work. I strongly advise not bringing your vehicle here. Dropped my car off to have a nail removed from the tire and they called me 5 hours later telling me it was ready for pickup. Got there and the nail was still in the tire. This location is definitely one of those places that will charge you for services and not actually perform the work. I strongly advise not bringing your vehicle here.

The service provided was unsatisfactory…read more I took my daughter's vehicle in to have the air conditioning system diagnosed. In my opinion, if I am paying for a diagnostic service, I should receive an accurate diagnosis of the problem--not a guess. Once I know what is actually wrong, I can then decide whether or not to proceed with the repair. I was given an estimate of more than $1,300 to repair the A/C system, even though the shop did not appear to know with certainty what the problem was. I was told the vehicle needed an evaporator and new A/C lines, and that because of the age of the vehicle, the parts would be difficult to find. One of the lines they claimed needed replacement was estimated at around $320. I found the exact replacement line from an online auto parts supplier for approximately $12. I would suggest not using fear tactics or claims that parts are "hard to find" as a way to justify expensive repairs. You never know who you are talking to. I am a mechanic by trade and have experience diagnosing and repairing automotive A/C systems. I replaced the line myself, noting that the condenser was already brand new. After installing the correct line, vacuuming the system, and recharging it with the proper amount of refrigerant, the air conditioning system worked properly. The total cost of the repair was well under $100. Based on my experience, I cannot recommend this service department for A/C diagnostics or repairs. My issue was resolved and fixed by me with a new $12 line from rockauto.com , refrigerant from AutoZone , I also borrowed their equipment to vacuum down the system and put in new refrigerant less than $100 total invested, which was a far cry from the $1,300 estimate I was given.

Love this little shop they charge you way less than one of the big dealerships and they have all…read morethe paper work. They put it in simple terms for people like me that know nothing about cars and they work with you. I bring my car here for all my problems I just wish I had found it sooner !

As a lady (in my experience), it's very hard to trust hairstylists and mechanics and I rely on…read morereviews and personal recommendations. A friend of mine told me if I had car issues, this was the place to go. Then I looked up Google reviews and the ratings were encouraging. Well, it was that time to put an old car (that I love) in the shop knowing it was going to need some serious work. They made me feel totally comfortable, took the time to thoroughly diagnose the issues and provided explanations along the way. At know time did I feel like they were pulling my leg and the ending price was a little below my personal estimate. Very happy. She (my car) runs good. I have some other things that need to be fixed on this and my other cars as well. Aberdeen Auto Care will definitely be my go to.

OMG where do I even start, Dustin I guess he would be the shop manager but anyway best service I…read moreever had. This guy knew I needed a way to and from work so he picked me up from work now who dose that? No one that's who. He was quick honest and very professional and extremely good manners. I would recommend this place to anyone and ask for Dustin because he will get you up and going again in no time. Thank you Dustin and thank all the mechanics that worked on my car I so appreciate you guys. You are a big sweetheart and even without a warranty you have a customer for life also very good quality and the price didn't hurt my pocket I'm trul grateful. By the way my name is Tammy and I want them to know that I am so thankful to them

Dusty and Christian were so helpful truly the best. i've been to other places in the area and…read morecompared to this they were attentive and made sure to get the job done even when they were closing soon and i had no appointment. 10/10 service definitely recommend!

Very happy with my experience. Easy to Schedule an…read moreappointment, quick service, very fair price, and polite people. I will be going back.

After spending quite a bit of money over the year at Melvin's, I called up and asked them how much…read moreit'd cost to install some parts for me. The guy asked what I wanted to install, and when I said brake pads and rotars, he said that they refused to install customer parts. Typical of the bigger name chains, but I expected more out of Melvin's. Bottom line, the brake pads and the rotars for my SUV ran me about $350, give or take, and these were the lifetime, high quality brake pads and the $70 a pop rotars for each of the two fronts and like $40 for each of the two rear... so good parts at a high price. Imagine if I had gotten them from Melvin's? Those $50 brake pads would have been $100, those $70 rotars would have been $150, and then labor would have been another $200-$300. Rip off. Instead of trying to keep customers, they chase them away with their greedy policies that force their customters to spend more than they need to. In my earlier review I said they had reasonable prices. It seems now that when it comes to little rinky-dink shit their prices are reasonable, but when they see the big $$$ they become like all of the other auto places - out for only a quick, hugely-marked-up buck at the customer's expense. Bad way to keep customer loyalty.

I wrote a review just now that was above the size limit so let me give you the condensed version…read more These are extremely decent, kind people of a very rare sort now a days who treat you as a person needing help and go far beyond what most car repair places would ever do for a customer. My car's radiator tank split from (as I found out after it was shown to me after the repair) a combination of heat along with a thick accumulated layer on the radiator itself of dust,dirt,bird feathers (!!) ,twigs and dead leaves that were a quarter inch thick on the radiator effectively choking it to death. They let me stay in the office to work out getting the money raised for the estimated $680-$700.00 repair including tax. Then Michelle at the front desk helped me find a better motel to stay at, After I got a reservation she drove me there after picking up her husband from work, Ernie the shop manager picked me up the next morning,drove me first to Auto Zone where I got some extra anti freeze so I could have some money. It turned out that they were able to use the gallon I just so happened to have in my trunk, a lot places will still use what they have in stock and charge you for it with a big mark up Ernie then told me that although the estimated labor time was four hours Pete the mechanic working on my car actually put in another 3 hours the night before due to the radiator on my '04 Alero (this was only it's 2nd breakdown in the 9 years I owned the car) has to be dropped down as one assembly including all the attached pumps, lines and fans . THEY were NOT charging me for the extra time because when they give an estimate they stick to it. Also they knew that this was a real punch in the gut for me financially and they wanted to help me. They repaired a transmission line which if it was not fixed would of resulted in the transmission burning out for no extra charge except for the $2.50 for the piece of rubber hose that connects the radiator to the transmission. They went out of their way to cut costs (along with my AAA labor discount of 10% to help me out to when all was said and done the actual cost was around $590.00 before tax and my final total was $613.00. I am sure they lost money or at best barely broke even. Earnie then dropped me off at Golden Corral which is very cheap and very good if you really enjoy food. I was called at 2:15 to be told Ernie was coming to pick me up because the car was finished. That was 45 minutes earlier than estimated. Pete took time out to go over the repair in detail,explain everything he did, then show me the broken radiator (which I mentioned before) while assuring me that this just happens and there was nothing I could of done to have prevented it. Then give me his appraisal of the over all long term health of the car which is the old girl still has a lot of life left and if I treat her right as I have been she is good for another 3 years maybe more! Which is amazing for a car with around 245,000 miles on her. I said my goodbyes and felt like I was leaving good friends who had rescued me when I was in a world of hurt! If you ever do break down in or near Aberdeen MD, do NOT go anywhere but Thompson's. They are the salt of the earth and good Samaritans who see their job as helping their customers above making a profit. I felt like I made new friends there so as part of paying them back for how wonderfully they treated me I want do what I can to make sure all "Yelpers" who are in the Aberdeen area who need car repair help to give Thompson's all of their business which is very well deserved. Thanks for reading this to the end.

DO NOT USE THIS COMPANY!! Had an accident and have AAA…read morePlus, was told by AAA associate tow was covered! Only going to need to tow 3 miles. Thompson showed up and the first thing driver told me before getting out of his truck was that I would have to pay him $100.00 for the tow. I let him know I was covered by AAA Plus and he said doesn't matter, I need to pay him $100.00!! I called AAA back and told them what I was being charged and AAA rep said,"no he is wrong, let me talk to him". I handed the Thompson tow driver my phone and HEARD THE AAA REP. tell him,"this customer is covered; Thompson will be paid for this tow". Then another tow truck arrived from Thompson. They talked to each other and BOTH TOW TRUCKS LEFT WITHOUT TOWING MY CAR!!! The officer called another company and now I have to pay this other company since they are not in AAA and for storage of my car when it was supposed to be towed to my house by an AAA approved vendor. AAA needs to drop these clowns!!!