This company was BEYOND amazing. I rarely write reviews but I had to explain how exceptional the service at this Mr Tire store was. We arrived on a Sunday with a flat tire from the highway. They not only helped us but drove over an hour to another store to get the tire that my car needed. They were super kind and efficient to us and gave us a great deal. I have rarely ever received such exceptional service as I received from Rob Stevenson and his amazing team. They are beyond words exceptional in service. read more

Terrible! Had a scheduled appointment today at 12:30 to have two tires installed. Showed up on time and waited 3 1/2 hours for them to pull the car into the shop. Waited over 4 hours to have a 30 minute repair done. Blatant disregard for their customers time even when they have a scheduled appointment. VERY BAD management, I would NOT recommend this business and will never return. read more

Had an appointment to get two tires replaced, they said it would take less than an hour, it took three hours. Very unprofessional and poor communication/customer service! read more

I had been to several other places before finding Mr. Tire. They were thorough, professional and in network of my car warranty. I first brought in a used Jaguar F-Pace I was thinking about buying, and their detailed inspection confirmed several issues I was already worried about. Their report was clear, complete, and easy to understand -- it really helped me make an informed decision not to go through with that purchase. A short time later, I found another car -- an Infiniti Q50 -- and brought it to Mr. Tire for inspection as well. Once again, they gave me an excellent, detailed report and took the time to explain everything clearly. '' The car has been well maintained and this is solid purchase.'' Their honesty and professionalism helped me feel completely confident moving forward, and I bought the car knowing exactly what I was getting. From the front desk to the mechanics, everyone was friendly, informative, and respectful of my time. Even the owner personally called to confirm my appointment, which showed genuine care for the customer. After visiting several other shops, I can honestly say Mr. Tire provided the most complete, trustworthy service -- and all future work on my car will be done there. Just for reference there are 12 places I could go to in a 10 mile radius. I'm gonna choose this one. read more

Mr. Tire Auto Service Centers - Tires Near Me - Aberdeen, Maryland

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Had a pleasing experience at the location. Ed Magee could not have been more helpful. Flat tire on highway, towed vehicle to shop and fixed on site promptly. Worried about the rim being damaged, Range Rover, and Ed eased my fears with his expertise. I have nothing but high praises for their work. read more

Mr. Tire Auto Service Centers - Tires Near Me - Aberdeen, Maryland

So, I will say that I've had a good experience with this store in the past. I was there April 5th and had my brakes done. Everything was good. Mr. Magee helped me out and was very nice and accomodating. It took a couple days to get my car back but that was because of staffing issues. These things happen and I took it in stride. I came back May 7th to get my oil changed because they took good care of me last time. Mr. Magee waited on me and gave me a discount. I noticed that there was only one mechanic on duty but it was later in the day (I arrived at 5:30pm, my appointment was at 6pm) so I just assumed maybe it was slow or whatever and they only needed one guy. Well today (May 8th), I get a call from my father saying there's a huge oil spot on our driveway and lo and behold, I walk out to the parking lot of where I work and there's a fresh puddle of oil on the ground under my vehicle. One of my coworkers took a look and told me that it's more than likely a loose oil plug. So it seems I spent $110 for...what exactly? This could have caused MAJOR damage to my engine. I live in Havre de Grace and drive out to work in Middle River. That is a 25 mile commute. My father called them and was told that I should bring the car back in to have it fixed. It's a wonder my engine made it all the way here; it's too risky to drive back! They also said that they couldn't send anyone out to fix what they did wrong. My father said something about contacting his lawyer about it and the lady on the line simply told my father to "have a nice day" and hung up on him. I won't be going back to this location and giving them my business. They're always understaffed and now I see what kind of shoddy work they do. Now I'm wondering if my brakes were even changed. UPDATE: So it turns out that somehow my oil pan was cracked between yesterday evening and today. My father managed to take the car back to this store and they had the audacity to say that they didn't crack the oil pan. Funny how suddenly my car is leaking all this oil when there was no issue before. They told him it would cost over $700 to fix when they lied and said it wasn't their doing. Do yourself a favor and avoid Mr. Tire like the plague. Something that should have only cost $110 is going to cost a lot more now because of their mistake. read more

Mr. Tire Auto Service Centers - Nice big puddle of oil under my car. - Tires Near Me - Aberdeen, Maryland

Had our car towed into this shop as per the emergency roadside assistance advise . Ed, the store manager provided us with excellent customer service . we were there during the Memorial Day weekend but they still managed to diagnose/fix our vehicle within a day. Ed went above and beyond to help us out being that we were two hours away from home. Price was reasonable . This place is great . Highly recommend . read more

Super helpful and honest! Fixed up my rim perfectly and got me back on the road in a timely fashion.

Had a great experience with the owner Ed Magee he really took care of me after having so many issues with my brakes. And a shout it to Kyle the mechanic he's awesome! read more

Went in to change tires to a new set of wheels. Told it should be 1 to 1.5 hours. Vehicle went into the bay 30 minutes after my appointment. Two hours and 15 minutes later it was done. The customer service was terrible like I was a problem. No communication if there was a problem that made the appointment take longer than discussed. Won't go back to this "tire" specialist again. read more

ED MAGEE AND STAFF WERE OVER AND ABOVE,service tech and team helped in a real pinch! Great all around! 5 stars times five!

I am glad meeting Mr Ed Magee, the store manager on Aberdeen store, recently during my oil change. He is very patient and maticulous in handling every detail. Due to unexpected illness of their technicians, they couldn't keep my originally scheduled appointment, but Mr. Magee kindly offered me a number of courtesies when I finally got the service with a re-scheduled appointment. He is the best store manager I have ever met in this store, which I have used for many years. I hope Mr Magee still works in that store when I get future services there. Thanks, Mr Magee! read more

Rob and his team got my family back on the road after being stranded in the area. We broke down after hours and had to get a hotel. We parked it at the shop and came over from the hotel at opening trying to not get stuck longer than the night. These guys fixed the alternator and got us back on the road working a few hours. Super grateful for these guys! read more

Called 5 days ago to ensure the tires we wanted were available. Employee tells us he will get them ordered or get them from Mr. So and So. We show up for our appointment, 30 minutes after appointment time someone calls to tell us that there was no record of anyone ordering said tires. We settle on tires that are not the quality that we wanted (over the phone) and asked that they continue. The amount of time it would take was estimated to be 45 minutes. About 15 minutes later, they called back to inform us that their Bel Air location had the tires that we originally requested so someone could go pick them up if we wanted. 2.5 hours after the time we should have been picking up the car and we are finally paying for the tires (full price and we waited much longer than the estimated length of time) After calling the toll free number that Meegan gave me, I was on hold for 18 minutes and had not spoken to anyone. Customer service is winning at MR TIRE. --try harder. read more

Best service you'll find in Maryland and one of the best Auto Service Centers I have dealt with across the U.S. 1) The front desk won't pressure you or attempt to get you to upscale. They'll answer your questions to the best of their knowledge without any unnecessary haggling or BS. In fact.. 2) I came here for the first time to get a second estimate. Another shop nearby tried to BS me into purchasing repairs that I did not need. 3) Timely service. I've never had to wait longer then a few hours. They'll actually ask YOU when you need your car by. Caring for their clients time goes a long way. 4) Now I've been going here for a few months with both of my vehicles. They consistently produce great service! Very glad I found this place, thank you C and C at the front desk and the folks who work hard behind the scenes! J read more

Really a zero- "THE WORST" "THE WORST" came here yesterday. Spent almost a half hour with the tire selection and making an appointment for this morning. None of the info was saved. Then the manager states that I have 19" tires and at "Mr. Tire" they don't carry 19" tires. Waste of time. Poor business. read more

Mr. Tire Auto Service Centers - The Worst - Tires Near Me - Aberdeen, Maryland

I am not one to write on yelp, but after today I the staff working here deserved every ounce of praise I could give and more. I wore my tires bald driving from Virginia to New York and had to stop 3 hours into my drive for replacement tires. I then gave the men the wrong tire size over the phone so they had to tirelessly (pun unintended) search for my size tire or something that could work. Oh and did I mention I came in at 4:50 on a Sunday and they were supposed to close at 5. The mechanics not only took care of me in crisis but were so kind and fair. 10/10 these guys are amazing read more

Been using this location for 6 years to cover the oil changes, tire replacement and maintenance all my vehicles from brand new to used, import or domestic vehicles from a 97 Thunderbird, 16 Altima, 17 GMC 2500, 18 Mercedes. NEVER had an issue or a return on any service performed. The staff of mechanics are knowledgeable, the office team is amazing and professional. I highly recommend the Aberdeen location. read more

This place will up charge you and lie about repairs that you dont need. I had to return my car to three times for them to honor there work

We had a blown tire while driving from NJ to SC. The State Troopers told us to come here to have the tire replaced as the spares are only good for 20 miles or so. Jeff told me it would cost $354. Imagine our surprise when the bill was over $600. He had added alignment ( which I told him I would do once back in SC.). We were stuck almost 2 hours sitting in the lobby ( and no toilet paper in their bathroom)! All I wanted was a new tire and to get back on the road. Don't even consider this place or you will be price gouged too! read more

I stopped in early to have tires mounted and balanced. Not a soul in the store nor cars outside and was turned away, I need to make an appointment... smh... don't even get me started with the "customer service" handling her personal affairs on the phone keeping me waiting to turn me away. The best decision I made was walking out and coming to Aberdeen Used Tires. Don't waste your time going elsewhere, super fast super friendly! read more

Mr Tire has gone above and beyond for service, honesty, and professionalism. I have had my truck in there multiple times always honest about what they find have never tried to sale me anything my truck doesn't need and have always taken care of us. When it comes time for the damage of what we owe. thanks guys and gals you rock read more

My car would not start. Had towed to Mr. Tire Aberdeen, Maryland. Was told that it was the fuel pump, Not sure how they knew that if the car did not start when it was delivered and would not start and they could not get started while the car was at their repair facility or after installing the fuel pump. No paperwork showing that the car had a diagnostic completed to determine the problem and was charged a fee for this. Car was delivered via tow on a Friday. Was told that could get the repairs done and completed by Friday. Later (Christina, who was very courteous on the phone) called me and said they could not get the part until Monday. My car sat their over the weekend. I had to get a rental car. Monday I was told (by the Asst. Mgr.(male) the fuel pump had been installed , but that they could not get the car to start because of the (anti-theft lock system and the codes would not allow them to start the car) and they did not know how to get the car started. Told me to car the car dealership and have a new key made because the key they had wouldn't start the car and pretty much offered to do nothing to try to help me figure out how to get my car repaired. So I had to use the money to pay Mr. Tire for the fuel pump to pay for a car rental for the rest of the week while my car sat at Mr. Tire until Friday of the next week. I then had to pay to have my car towed to another repair facility, pay another diagnostic and now they say it was never the fuel pump, but the ignition switch which prevented the car from starting all along. But now I cannot pay them another $600+ right now because I had to renew the rental car for another week to get the money together to pay this new repair facility. Nightmare Right! You bet. There was even one time when I went to Mr. Tire to retrieve an item out of my car and my car was sitting unlocked in the parking lot. So I went in the car and got my items and no one even noticed that I went in the car. I locked my car and left the premises. When my car was delivered it was damaged from the first tow to Mr. Tire. They did not notice and when I went to visit the facility reported it to Karina (she said that they did not touch the car, they only pushed it into the shop to start the work). Mr. Tire, Aberdeen Maryland, The other repair facility, the rental car company and the tow companies are all benefitting off of the poor customer. In this case (Me)! I will be writing a letter to Mr. Tires headquarters about this situation and will keep you posted on what if anything they did to help accommodate me refund my money or resolve the situation. ( I have to say in a good way that Karina did offer to price match my estimate at a lower price and honored the price reduction on the fuel pump repair). I am also dealing with another similar situation on another car (BMW) with almost the same exact scenario. Are car repair companies back on that scamming the customer stuff again because the economy is tight again?? Im starting to think so. Right now, would I ever again recommend Mr. Tire for anything. LOL Absolutely not. But we will see how they handles this. Along with the tow company for damaging my car on the initial delivery. It doesn't hurt me that I am a part-time journalist and host covering the areas of business, entrepreneurship and innovation. Can't wait to share this story with my readers, listeners and viewers Janice April, 2019 read more

I blew out two tires when I hit a curb so was desperate for replacements. Mr Tire was booked and short-staffed but when I explained the situation, they fit me in that afternoon. And the service only took an hour! I was v grateful for their flexibility and great service. read more

Two stars because the customer service was great. My husband always seems to believe mechanics always finds SOMETHING wrong. We took the car in about four weeks ago for noises coming from the tires, they looked at them and said that nothing was wrong... today my husband takes the tires off himself because we are sick of that noise and found out it was something wrong with the breaks and it damages the rotors very badly. I believe if they would have looked at the car properly we wouldn't have this problem, they've worked on two of our previous cars no problem, but this time we felt lied to something this small could have prevented something big. We have no proof if they checked out our problem or not, just that if had we wouldn't be searching for a new mechanic. read more

We went on Sat. To the Bridgeville, Pa. Store to get our tire patched. It didn't take very long and they didn't charge is anything! They were very nice and they show their customers that they care. It was great, we will definitely be going back there. Thanks so much for taking care of us. read more

Made an appointment online and they did not honor it, instead they called me saying they couldn't service my vehicle however the time slots were basically all available. read more

I was driving a long distance. I had stopped at the Maryland House on my way to NJ. The TPMS light came on. I examined my tire and saw an metal object in the tire. I googled and found that Mr. Tire was the closest from Maryland House so I drove there cautiously. I went inside and the gentleman said it would be 2 hours before someone could see my. I asked if he could see the object and let me know if it was safe for me to drive an additional 300 miles. He graciously came outside and we could not find the object. He said it might have fallen out during the 7 mile ride from Maryland House to Mr. Tire. He was very professional, kind, compassionate and helpful. I highly recommend the establishment and their personnel for excellent customer service. Ramona read more

These guys are always so helpful! Much better then the ones close to where I lived before. They're thorough and offer different options. Would definitely recommend. Jason is the best! read more

Very Honest, Professional, and Friendly. Took my car in for a MD inspection/oil change, and could not be happier with quality of service and timeliness. My car was in Great hands here! read more

Stopped by to get a valve stem put in a trailer tire. They hooked me up in about five minutes and sent me on my way. That's not a huge deal to them, but it is to me. I'll definitely check into Mr. Tire when it comes time to buy some new rubber. read more

Fantastic! I am very grateful. I was on my way to a wedding on I-95, got a flat, then towed to Mr. Tire. I called them in advance, explained my situation. When I arrived, they hustled, provided me with options, replaced my tire and got me on my way as fast as they could. Friendly and accomodating. Missed the wedding, but made if for the reception. Thank you! read more

My husband's truck broke down directly across the street from Mr. Tire this afternoon. He walked the 10 feet to the store and asked if they were able to test his alternator (we were 99% sure it was responsible). Bear in mind it was 22 degrees and windy, and the truck wouldn't even turn on. The man at the desk told him they were short staffed and walked away. We had a puppy in the car. We will not patronize Mr. Tire anymore. read more