Eight months ago I redid my bath and decided on Hamburg Glass to supply and hang my glass shower…read moredoor. I've been so pleased with how professional everyone was to deal with and their installers were great. They suggested to add a 'coating' to the glass and I am thankful that I heeded their suggestion. The glass always looks great. I think you'll be happy you choose Hamburg Glass.

Went to them because they were close and had the most reasonable prices and best turnaround time of…read morethe few locations we called. We should have kept looking. They estimated that it would take between 7 and 10 days to replace one double pane, double hung. This was in September, so it was still nice out, and not a huge deal having a window missing in our living room for a week. Simple enough to just cover it. 10 days later, still no call about the window replacement being finished. We waited a few more days, still nothing, so we called in. It wasn't ready yet, but they said it should be in soon because the company who replaces glass for them was running a little behind with shipping. We waited til the start of the next week. Still nothing. So we called again asking how much longer it would be since we were into October at that point. They still didn't know, so we had no choice but to wait longer. Waited a few more days, then called AGAIN. Still nothing. We asked about a discount since it was about 3 weeks of waiting at this point. They said we could come, borrow a window that might fit, put that in place of it for a while, then bring it back when our replacement window was ready. We didn't want to deal with the driving back and forth since we live about half an hour away in the country, so we skipped that. The we waited another week. Still no call, so we called AGAIN, this time just threatening to cancel the order. When we did this, the person amazingly had a date to finally give us for when the window would be in, but also said we wouldn't get our deposit back if we cancelled. Strangely, we were never even asked to put down a deposit... The window arrived a few days later, and they installed it into our frame. Exactly 30 days. 4x as long as they said it would take, and now it was the end of October, after it had already dropped into the 30s a few times. I brought this up when I picked up the window, and they just blamed their glass supplier. I asked about the discount since it took a month instead of a week, and she said the discount was being allowed to take their "loaner window", which we denied, but still gave me 10% off when I pressed a little more. But, of course, the price they gave us on the receipt when we dropped it off didn't include tax, so after taking off the 10% then adding the tax, it was a wash. And the window wasn't even wrapped or put in a small box to be transported safely back to our home. When I asked if it could be wrapped for a little protection, once again it was a hassle. The lady working the counter huffed at me, took it in back, wrapped it up, brought it out, put it down, and didn't say another word to me. So in my experience, I'd never use them again and wouldn't recommend anyone else to either. They'll blame another company they do business with when things go wrong, and don't seem to care how long it takes for your windows to be replaced. But why would they care if they know they'll get paid by you no matter what?

I highly recommend WFO. Last year we had 10 windows replaced and this year had 2 front picture…read morewindows replaced and couldn't be happier. From our visit to the factory, then to the installation and cleanup afterward were all very positive experiences The young men installing were polite, friendly and professional. And the pricing of the windows was fantastic. Thank you all at WFO for an outstanding experience!!!! Laurel and Chris K

We signed a contract with this company on March 1st, 2026 and were told our windows would be ready…read moreand installed by the middle of May well that never happened so after several ignored calls we finally received a call they would be installed July 3rd yes 17 weeks later but that never happened no phone call no explanation why just never showed up so I called the company on Monday and was told they ran into issues on Friday and they put us back on the schedule for the 30th when I told them absolutely not that was totally unacceptable and I wanted a refund she said ok what about Thursday I told her that was there last chance to show up and I would do I needed to do they did show up installed windows and I will say the installer Jessie Jr and his helper went above and beyond and did an amazing job and this company should never get rid of him because there are not many workers like him him so for that I thank him and he deserves 5 stars

Charlie was so kind and professional, helping us with a broken window. I appreciated the flexible…read moreoptions of either dropping off or having him do the work onsite. His pricing was better than any other place I called by a long shot, and even a friend of mine who does maintenance work was impressed. The window turned out exactly like new and I couldn't be happier. He also was great about working with our timeline. Overall, absolutely recommend.

Replaced a glass panel in my historic home and did a great…read morejob! I will definitely use him again for all of my glazing and replacement window needs.

Talk about dealing with a great company, I couldn't say enough about how great it was to deal with…read moreGBG! They did 9 basement windows in my mom's house in Niagara Falls. What a job & kept me in the loop all the time. I'd recommend this company 24/7 !!!! Thank you GBG.

We called to have someone come out and give us an estimate. They asked that we just send photos…read moreand measurements. Because the situation was complex, we asked if someone would actually come out; we were told yes and that we'd get a return call to set up an appt. Several days later, we called again, were told the same thing. That call never came. If they didn't want the job, they should have just said so, instead of wasting our time and energy.

I had two windows without screens. I stopped at Loretto Glass Services and asked if he could make…read morenew screens for these windows. He asked for the measurement of the windows and said the screens would be ready in a few days. In two days he stopped at my house with the screens. The screens were a perfect fit and looked exactly like the one that originally came with the windows. The cost for the screens was very reasonable.

I am so greatful to have this business available to me. I have had windows repaired and screens…read morereplaced in there original frame savings me lots of money. The business hours are convenient and the turnover time is acceptable. The workmanship is awesome. There is street parking right in front of the building at no cost. This business has been around a very long time. Get those tattered screens replaced and have clear see though windows again. You will be happy with the results.

If you ever find yourself with a broken piece of glass, or in need of a replacement this is the…read moreplace to go. The process is easy, bring the broken piece of glass, an employee will measure it, and then quote you a price. Unfortunately, on my second move i broke a curio glass door. Twin City, repaired it quickly and was quoted a reasonable price $27.27; and the only reason for 4 stars, is because no one called me to let me know, it was ready, even though they indicated they did. The overall turn around time is usually a few days. Fantastic work.

They just finished my shower door yesterday and I LOVE it! One little hiccup, manufacturer did not…read morefollow measurements on side piece so had to be reordered- the fast traced it an it was here and installed in 8 days. All the staff from original measurements to office and our installers were excellent! Very friendly and knowledgeable. The show room is great, gave us a chance to actually visualize our choices. Highly recommend and will use Twin city glass again if needed!

Buffalo glass block out our glass block windows in our basement. They did a professional job. I…read morehighly recommend this company

The company did have to reschedule multiple times, because they had issues with labor. And weather…read more Both of which I understood the installer showed up within a 20 minute timeframe of when he was supposed to and kept us informed throughout the process. I felt bad because he did have to work alone. But it looks like the work came out the way it was supposed to. I just hope this company treats their employees a little bit better I felt bad for him working on a Friday night by himself before memorial day weekend

I have owned a 1934 double house for over 60 years. Big L is the only company I have dealt with…read more that still provides the same quality and service now, as it did years ago, when I first had new Marvin windows installed. In 40 years, I've had to replace only of the original 32 I had installed. And this was not a fault of the window but of the old house's window frame shifting on the weather side. They sell quality windows and doors, use experienced installers, and are well organized. DEALING WITH THEM IS SO EASY. When you phone, a company person answers the phone and responds to your need. DONE! Their follow-up repair service is also excellent. They respond, however small the problem.

Our experience with Big L started off exceptionally well -- attentive, great service, though a bit…read moremore pricey than other quotes. We decided to go with Big L because they are local and felt like we wanted to support the "little" local company. We signed the contract and off we went. Our doors came in, were installed. They stiffed us on the first installation day, but then showed up unexpectedly a few days later. The problem is, the doors they installed were the wrong color and not what we ordered and the hardware was wrong. One screen was slashed from top to bottom. This wasn't evident until after they were installed. Our house is architecturally significant, and the installer had to create new holes and install hardware where there wasn't hardware before. Big L indicated they could just swap out the doors and get us the right color, but that that would leave us with holes and damage from the original installation. Not optimal. After MONTHS of badgering us for payment, but not making any effort to remedy the wrong hardware or ripped screen, we paid a reduced balance, and are left with doors that don't match our house, aren't what we wanted, and without any service to make it right. Oh, and the screen on one of them is still trashed. I wouldn't recommend Big L. There are lots of small companies out there. Try one of those instead.