SPA REVIEW ONLY:
Let me start with what worked here. First…read morethe valet staff is friendly, welcoming, and professional so we had high expectations for the place.
The other highlight was our massage experience, Eddy, my technician was extremely professional and talented, the best massage I have ever had, so thank you, Eddy!
Lastly, the person who scheduled our services over email, Karla Gutierrez, who was very professional and capable.
What did not work:
Upon checking in, the lady at the counter (in the spa) was unable to provide a breakdown of charges and had a hard time establishing eye contact. Maybe assumptions were made, which is the only explanation I could come up with based on her behavior. Ultimately I gave up and asked for a receipt. My questions were simple, I paid in advance (a deposit) how is it applied? Do they take off the difference? Or do they reimburse and charge again? She was unable to answer. I have her name in my receipt, but I chose to omit it as anyone can have a bad day.
My guest and I proceeded to compare facilities with other well known spas: Lapis at the Fontainebleau and Tierra Santa at Faena- which charge similar rates. Let me tell you, the Standard is very subpar in 1) hospitality and 2) Vibe and decor. The standard's decor is art deco and while I understand the look, the place just seemed old.
There is only one station for hair drying/makeup in the locker room, the water in my shower was cold, although my guest's was fine.
The Hammam stone was use for towel storage as you will see in picture. No guest is shown in the image and I decided to take the picture because I could not believe it and for this review. There was constant walking in and out of the Hammam (by the staff) to replenish, you guessed it, towels, which made the experience far from relaxing. For the price I was expecting much more. We ended up leaving early without using all the services, but we did walk to the sauna, which seemed nice, but it was super full, and the ice room, which was underwhelming.
We will not return, hopefully they can give this place a make over and the staff some training.