So, I called the Chatsworth location and spoke with a sales person, went over the product I needed, gave him the manufacturer's name, description of the product and dimensions. He confirmed they have it in stock, so I went to the store. Here is where the good stuff starts... I was next in line with one individual behind me. The counter person (Jose) turned to the person behind me and asked him what he wanted? The person was nice enough to say it was not his turn so, Jose turned to me. I told him who I spoke with, what I wanted and showed him a picture of the product and the description on my phone and that it was in stock. I guess it was too much for him to handle and he paged the person I had spoken with. Then he turned to the person behind me and asked what he wanted. Before the next customer could speak, Jose got a call from the other sales person stating he was in a meeting and could not leave. Instead of Jose turning to me, he continued asking the next customer in line and completed his order, taking his sweet time with chitchat...
He saw that I was upset, but he seemed to be enjoying himself. He finally turned to me, looked at my phone and said "oh, yeah, we have this", completed my order, charged my credit card and got me the box.
I immediately saw it was not what I showed him, he disagreed and stated is the same product from another manufacturer. Well, if I wanted a substandard product, I would have gone to HD and paid 30% less. It was not the product I asked for (different material) and I had to kind of raise my voice so he would get that I am not going to accept this product.
Sadly, they are the only distributor of the product in the area, so I asked him if he can order it? His answer, "No, the person takes orders is gone, just write your phone number here and someone will call you". Jose did not even pretend to care or wanting to help and he was an absolute... well, I am a gentleman and will refrain from some of the adjectives I had in mind for him.
This is what you get when you hire unqualified people. read more