well... this really is a moot point as she went out of business. the longer I was with Kelli, the…read moreworse the service got. she actually degraded to statements like, "that's not a controlled narcotic so sure I'll give you a prescription for it." the staff at the counter were the absolute worst part of the whole experience there. the blond at the counter had a seriously bad attitude and wasn't capable of rephrasing anything if you didn't understand it the first time. if anything good came from my time with Kelli, it would be the sleep study I got a referral for.

I really like Kelli, but her office does not call with results or that prescriptions would not be…read morerefilled. I only found out, when after I had requested from my pharmacy multiple times, that provider was non responsive. I called and was told I needed a visit and that she would no longer be providing prescriptions for mental health. Then today I called for an appointment and the message on machine said she is closing her practice. I never received a letter advising this. It is hard to find a new provider especially with NO NOTICE. Coming on to web page today you can see the posting, but that is not sufficient. I asked the office about notifications and was told they did mail outs. Where is mine? No email, no snail mail, nothing. I feel this is negligent in many ways.

I have gone to this clinic for many many years. When Dr Faiola left it all went downhill. On 2…read moreoccasions they have lost my X-ray results and neglected to send an urgent fax to my OB/GYN. And apparently I can't see the MD I was referred to there as she doesn't even work there. The care I've received lately is sloppy and unprofessional. Sadly I will now have to search for a new primary. I liked the idea of staying in a privately owned clinic but that has turned out to be unsustainable.

I have had only a positive experience with this office. It did take some time to get an…read moreappointment, especially being new to the state. This is not the fault of this office. This is state-wide. It takes time to get ANY appointment with ANYONE. You have to fight. I have been in severe crippling pain for months. I have been poked, prodded and pricked by every hospital that is not in Seattle. I have not always been treated very nicely, especially at HRH. I rolled into this place (in a wheelchair) and was immediately greeted with warmth and kindness by the receptionist. She handed me a pager and within five minutes I was getting my vitals taken by very competent and kind staff. Percy himself is a hoot. Perhaps he is not everyone's cup of tea but I appreciate a straight shooter who does not waste my time. He did not hesitate to give me two injections to get me out of crippling pain. He encouraged me to keep up with my other MRI appointments. He helped me devise a better plan to help my diabetes. Time will tell about my pain but I have already scheduled myself for another appointment.

A very good doctor. His staff is pleasant and efficient. I think he is the best family Dr. in…read moreOlympia.

Dr Goin will be missed the whole crew was like family to me happy retirement Keep playing music!!read more

We have been going to Dr. Goin for years! He is very knowledgeable, patient and kind. Once when I…read morehad the ear infection from hell and had to be on pain meds...the infection wasn't going away and he needed me to come in, but I couldn't drive due to pain meds, he actually made a house call!! Who still does house calls in this day and age?? Dr. Goin does! Awesome!!!

I've seen Dr. Herring for about 5 years. He is very attentive to and engaged with his patients. He…read morewill always take time to talk to you and make sure your quaestions are answered. He is a tremendous advocate for his patients when their needs extend beyond his practice. His office staff is also very accomodating,friendly and courteous. They will always squeeze me in if I have an urgent need.

A long over due update - The face of family medicine is…read morechanging. I was unhappy that my doctor of many years, as the doc before him, left the practice and there was not a medical doctor replacement. That's old school, apparently. My new health care provider is an "advanced nurse practitioner", Heidi Sedra. I've been through some really odd health issues the last couple years and she has treated them very well, or referred me to one who can with lots of follow up on her part. Looking back on my past health needs, 99% of my reasons for seeing a doctor could have been equally taken care of by a nurse practitioner.

could not believe how rude the front office lady was! I accidentally called the wrong place and she…read morerudly says" we'll I asked you if you were a patient and you said yes" well maybe if you said what company I called i wouldn't have been confused! making potentially clients cry!

I was seen in the urgent care clinic for some increasing hip pain: I arrived about 9:40 (providers…read morestart at 10, and the clerk I spoke to on the phone the day before recommended arriving around then to start the check-in process). I was in the back shortly after ten a.m., Aaron (MA) was fabulous (personable, smart), Dr Brown rocked; he listened to what I had to say (AND it was transcribed perfectly into my portal), X-rays and a plan for treatment was completed with me out the door by 11! I am REALLY confused by the 1 star reviews; I can only guess they are referring to the main clinics, not the urgent care option. As I progress through their system I will update my review, but as of today they absolutely are FABULOUS!!

Horrible experience from the very start. Was literally lied to by staff. Then was more or less told…read moreI was dumb for believing the lie I was told, by MULTIPLE staff members. Please don't go here unless you have God level understanding and patience for people who treat patients poorly.

I genuinely HATE giving these guys a bad review. I've been with Dr. Duncan long enough that I saw…read morehim when he worked in Tumwater Family Practice. his ability to see to my needs has been phenomenal over the years and he's even gotten my into be seen on short notice. throughout the horrors of the world during 2020, 2021 and into 2022 they were the most understanding and helpful even when my attitude was at the worst I can ever remember. they even went to the extent to help get appointments set up with my own mental state just couldn't cope with ANYTHING on those occasions. sigh. I am very sad to be leaving his care. so, why the one star rating? well... he decided to change his business model to a concierge medicine model. the example would be a gym membership. you want to be seen here... it'll be an extra $80/month just to be part of his practice. this also leaves out something that has come up with my wife a few times. she tends to have overall poor health and has had some incidents where she needed a boil drained or whatever and rather than taking care of it there (while she was there in his office) he sent her to any emergent care clinic of her choosing. as much as we've trusted (and really still do trust) them as a whole I found that odd. this led to even more "Hmmm" sort of thoughts. he didn't (or doesn't?) seem to keep any vaccines on hand and referred me out to the local Albertson's, Walgreen's etc. when I was forced by work to get a shot. most of this I can deal with but, it all plays into the same thing. more money for what is apparently LESS service. if it weren't for the face-to-face interactions I've had with Dr. Duncan being so amazing and his staff so completely helpful I would've left on my own years ago.

I have been using Dr. Duncan's services for many years and found him to be a caring, excellent…read morephysician. If you're looking for someone to tell you what you want to hear, you might look elsewhere. If you want to get healthy and fit, Dr. Duncan will give you the tools to get there. I have to laugh at the people whining about the yearly membership charge of 800 dollars and change. Maybe if they went cut out the Uber Eats and Starbucks, they could afford to invest in their health. He also has an awesome staff, and the lab services are 1st rate.

I appreciate Dr. Shane Son, but he does get sidetracked at times and never addresses the questions…read moreasked. His office is very bad in getting prescriptions responded to. The pharmacy calls me to ask me to call the doctor's office to have them respond to the Rx that was sent to them.

Type of Care: Family Medicine I found Dr. Shane through…read morecommunity members while looking for a local PCP while going to university. The office was quick to schedule for both my first appointment and the follow up. Very conveniently located, with the lab they work with right across the hall. Khadijah, the new office manager was super helpful with answering my questions about billing and referrals. Khalisah and Noel, the other clinical staff, were warm and personable during the check-in and intake. Dr. Shane himself was very personable. Very much of the shared decision-making school, informing me of all my options and helping me make comfortable decisions. On-time to my appointment and accommodating of my needs.

I give Dr. Jensen, 5 stars for being knowledgeable, thorough and intuitive in his clinical…read moreapproach. However, there's something missing in how his expertise translates to the business practices of his office. One wonders if his office staff are just so bad that they can't complete the most basic activities of a medical practice, like sending in Rx to a pharmacy and submitting billing to insurance. Or, is it because he doesn't communicate and/or train his staff in basic medical office functions? This is a practice that needs a FT MA and a FT office specialist, and/or clinical coordinator, but I see only one gal behind the desk doing double/triple duty. How they've managed to remain open and not sanctioned by the health insurance plans is a mystery.

I've seen Dr Jensen 3 times in the past year. He gave me orders for blood work (on paper) twice and…read moregave me an Rx on paper after 3 attempts to get it called in to a pharmacy without any action from his staff. My insurance plan has NEVER been billed for 3 office visits and they haven't billed me for copays. Each time I've seen Dr. Jensen, he treats me as a new patient, asks the same questions and fumbles around with papers in the chart without even discussing blood work he sent me for. He wastes time telling stories about past patients and makes mildly amusing quips and anecdotes at each appt, but the depth of his skill and expertise has long since passed the point of no return. He clearly lacks the self insight to recognize that he's too old and not cognitively up for the job anymore. He should take steps to transition his patients to a new practice and retire with dignity before the AMA shuts him down and/or he causes great harm to a patient due to his negligence and inability to provide quality care. if no one in his family or practice is telling him this stuff, then shame on them for standing by while others suffer. Maybe it's time for patients like me to take a stronger stand and file a formal complaint with the insurance plans he contracts with and the licensing boards that allow him to practice medicine.