If I were able to give zero, I would. Let me explain why.
I work in healthcare and understand how hectic an office can be yet still understand how important our patients are. Patients are vital to our practice not only because they are seeking care and have high expectations, they are the reason we are employed. Providing efficient, accurate and optimal care should be anyone in healthcare's #1 priority.
My elderly parents have been going to Dr. Son for awhile, long enough to know how their testing is done and what to expect.
When tests are performed in a sloppy manner, sloppy, inaccuracies are the result.
This should never be the case when someone's life is potentially on the line.
Each patient deserves the highest quality care by competent staff at every station and every nurse or physician they encounter at their visit(s).
When or if things are dropped on the floor, your nurse should never pick it up and use it. He or she should get a new one . The dropped item is then picked up at the end of the test and discarded in the trash.
That's basic healthcare 101. Next, you should never have to have your patient suggest retaking a test because the nurse didn't perform it correctly or in this case, sloppy. The results achieved could have potentially caused my fathers medication to be increased thus inducing a stroke or heart attack.
The second time the test was performed at my fathers request, the results were normal.
I have to ask, how this nurse feel if this kind of sloppy medicine was performed on her parents?
The nurse was also supposed to call in medications after my fathers exam. After a few days went by my mother contacted the pharmacy who had no record of medications called in by Dr. S. Son's staff.
The pharmacy did divulge that this isn't the 1st time they have experienced lack of follow through with Dr. Son's medical staff.
So, my mother had to call the office and explained the medications were not sent and she needed them by a Monday as they are medications that my father can not afford to miss a dose of.
The nurse should have verified HIPAA compliance (that my mother is in fact on my fathers account) then open the chart and inquire about the medications needing refilled. My mother was asked to spell them (6) of them and give the dose for each one. This was after she pronounced them all for the nurse.
All of this information should be in the chart. If the nurse is not competent to spell, google it!
You don't rely on patients to give this kind of detailed information. Again, it's in the chart that the physician signed off on.
After going over this with the nurse multiple times, only 3 of the 6 medications were sent.
There is absolutely no excuse that would make these situations ok. After reading the reviews above the staff clearly is there to collect a paycheck and go home. They do not value their patients.
One of the reviews said a sign was put up that read:
Do not ask questions? Why would you allow staff to post a note like this as you walk into a healthcare facility? That's a serious red flag the physician should be aware of and not condone. You should encourage questions as to help put the patients mind at ease as well as educate them.
Encouraging this clinic to make some serious changes and educate their staff accordingly should be priority.
I will continue to try and persuade my parents in finding a medical PROFESSIONAL(s)who actually have the patients best interest in mind, have empathy and understand the importance of the people who walk through their door. read more
