Dr Johnson , my PCP, is wonderful . The personnel are great from front desk to MA's. Its easy to…read moreschedule appointments, and they even allow for same day visits for more urgent issues. Would recommend this clinic and all the physicians as outstanding.

Quality of care is extremely unprofessional, lacks basic common sense, and has staff that are…read moreseemingly incompetent. Dr. Yan Geng needs to be evaluated in whether or not she has the bandwidth for the clients she treats. She's unable to discuss more than a singular issue in an appointment after showing up into the room a half hour later. The other reviews on her competency lines up 110% with our experience. In past phone calls with office manager Dale R, he stated that Pioneer Family Practice has taken on too many clients per doctor, and the quality of client care absolutely shows that. Dale R refused to give his full name after yelling in our faces when we took a photo of Dr. Yan Geng's name on the wall, a spelling which is uncommon. We should've known taking a picture of our doctor's name would've resulted in being kicked out and Dale R's face becoming inches from ours. Good luck to any present patients, our now retired doctor told us to leave before the transfer to Dr. Yan Geng. We wish we had listened, it would have saved huge headaches and some hope for the future of Pioneer Family Practice

Dr Playstead is highly competent, compassionate, patient, tolerant, concerned, and wise. She…read morelistens well, asks intelligent questions, and is always positive. She respects questions and responds with good ideas. Her professional staff are friendly and effective, and front end staff are welcoming and efficient, plus being deliberately helpful. My wife has been seeing her for over 20 years and for most of those visits I have been along. I don't remember a single time we we kept "cooling our heels." Based on my observations, confirmed by my wife, Dr Playstead is in the top tier of her profession, and we highly recommend her.

Dr. Playstead has been my primary doctor since she began practicing 13 years ago. She is the best…read moredoctor I have had and my husband decided to make her his primary doctor as well. We are both very appreciative of her expertise, her willingness to listen and her openness to suggestions or alternative options. She is very responsive, answers emails, is willing to suggest a specialist whenever that fits, and she calls with lab results faster than any doctor I have had. While she only works three days a week (her family is important to her!), it is easy to work around her schedule. When a visit is more urgent, all of the doctors at Pioneer Family Practice are wonderful doctors. We have no complaints whatsoever about Dr. Playstead and the clinic where she practices!

I've been going to Dr. Klein for over 10 years. His office is always responsive and you can be…read moreassured that you will always reach a human and not an automated device. How rare is that in today's society?? Dr. Klein is very concerned with every aspect of my heath.

Rather than go on a diatribe about the office staff (front desk) and office manager, I believe her…read morename was Janette, I have to believe there are many other Medical facilities in and around Olympia where you will be treated with common decency. Without all the details, I was stunned by the immediate defensive attitude of the office manager when I inquired as to why I was told my appointment was at 6:45 am (I arrived early as you do for a 1st visit), when in fact they won't open the doors until 6:45 am, so I waited in my car for 30 minutes. "Just wait in your car with the motor running." and "It's not even cold today." It was 36 degrees. I was also told I would have my annual physical (the whole reason I made the appointment) before I came in, but when I got there I was told I'd have to come back for that, that this was just a meet and greet. I can't comment on the doctors as I never saw them. I wasn't going to stay after being treated this way. Hard to describe in words how hostile they reacted to my asking questions about the offices communication. Guess they aren't used to being called out on their condescending behavior.

My family and I have gone to this clinic for a few months now and I am impressed with the care that…read morewe've received. The ANRP, Ms. Kim, has been so kind and straightforward with every checkup. She has answers to all the questions we may have and it's reassuring knowing that you have someone that's so knowledgeable caring for you and your family. The assisting staff are also so kind and make our visits enjoyable. 10/10 would recommend!

Easy to get an appointment. Open to telemedicine. Thr bad is high nurses aid turnover. Web site…read moreis substandard,

Good doctor but the staff can be astonishingly rude and unprofessional. I called to ask whether my…read moreannual checkup should occur before or after my treatment for prostate cancer and I kept having to repeat myself because the receptionist was having a personal conversation. She did not seem to want to bother with the question and I still do not know whether I got the right answer.

Dr. Robin Moore saved my life many years ago... by diagnosing something that went undetected, and…read moreun-diagnosed by many physicians before her. To summarize, in 1999 I was a 15 year old high school athlete. One day playing soccer, my vision disappeared for 5-10 minutes. This became a routine thing every 2-3 days, without any given trigger or correlation. I went to my family practice doctor, allergist, neurologist, ophthalmologist, and finally a neurosurgeon (too see if it was related to an eye issue I was born with). I was given many answers of what it "could" be.... Over a 2-3 year period, I tried 5-6 different medications, all with limited efficacy, and a plethora of side effects. Eventually I learned to deal with the issue, as the medications weren't worth the high cost, or side effects. Life was rough, but manageable (going blind every 2-3 days without warning). After a single visit with Dr. Robin Moore in 2004, she was able to help identify what was causing my visual issue. And more importantly, what was triggering the issue. I was able to change my habits, change my diet, and the issue has all but dissipated since. I have not seen Dr. Robin Moore since my single 2004 visit (I moved to LA after graduating UW), but I will soon visit her, to thank her. That one visit changed my life. I've told my story many times. I'm still very much in debt to her! And very much appreciate her help!

Gary Black, LMP is wonderful! He has provided me with the Myofascia Release 'therapy' and I cannot…read moresay enough how happy I am to now know about this! Gary is very knowledgeable and communicates well with passion, ease and understanding. He also makes me feel extremely comfortable. Dr Diana suggested this form of massage mostly for my abdominal pain and low back pain. I think it is exactly the right solution for the scar tissue resulting from cesarean problems. And if you don't know about Myofascia Release yet, you should go find out (: I am tired of getting no answers from elsewhere, and happy to find Heart of Wellness! I look forward to my next visit with Dr Diana. Though in my initial one, she was very helpful and really listened to my concerns and offered some insight that no other doctor has ever mentioned. She made some simple suggestions to me and the recommendation for Gary and I am so very thankful! Thank you Gary and Dr Diana!!!

The clinic manager called me this morning and let me know that my membership fee had been refunded…read more She also asked if I would consider taking down my review I appreciate that and explained to her that my review would stand as I did not hear from the doctor herself. In my world, we do not send others to do our bidding.

Her office staff misgenering, inappropriately administration of hormones and when i needed virginal…read morehelp she knew nothing about trans cair and was unwilling to contact the surgeon or go on their website and abuse me leaving me in pain(virginal) for days after an examination.she rapid me.

This review is specifically for Julie Dybro--the other practitioners there seem fine, but she is…read morethe one I had to see for my specific complaints. I spent over a year trying to get Dr. Dybro to take seriously my complaints of menstrual irregularity with extreme pain during menstruation. I was in my 30s, young for perimenopause. I thought I might have endometriosis. She thought I had PCOS, which test results did not support. She stood by her diagnosis because she discriminated against my body type--I have always had visceral body fat, as do most people in my family. It's our genetics. She couldn't see past that and was counseling me to develop an eating disorder: things she actually told me: "Maybe you should stop eating fruit" when I told her I was already eating a low-glycemic diet, and "It's pretty normal for women your age to be in pain." Eventually I prevailed and got an ultrasound. It showed that I had endometrial cancer. I needed emergency surgery, but I luckily caught it before it had spread to other organs. I can't even imagine what would have happened if I hadn't kept fighting for appropriate care. I started going to this clinic because I heard they were queer friendly. That may be, but they need to seriously hold Dr. Dybro accountable for rampant fatphobia (I was a size 14 at the time of treatment, I can't even imagine how larger people were treated). No one else should live with excruciating pain that turns out to be cancer for over a year because she thinks they're just eating too much fruit and their pain is "normal."

I really like Kelli, but her office does not call with results or that prescriptions would not be…read morerefilled. I only found out, when after I had requested from my pharmacy multiple times, that provider was non responsive. I called and was told I needed a visit and that she would no longer be providing prescriptions for mental health. Then today I called for an appointment and the message on machine said she is closing her practice. I never received a letter advising this. It is hard to find a new provider especially with NO NOTICE. Coming on to web page today you can see the posting, but that is not sufficient. I asked the office about notifications and was told they did mail outs. Where is mine? No email, no snail mail, nothing. I feel this is negligent in many ways.

well... this really is a moot point as she went out of business. the longer I was with Kelli, the…read moreworse the service got. she actually degraded to statements like, "that's not a controlled narcotic so sure I'll give you a prescription for it." the staff at the counter were the absolute worst part of the whole experience there. the blond at the counter had a seriously bad attitude and wasn't capable of rephrasing anything if you didn't understand it the first time. if anything good came from my time with Kelli, it would be the sleep study I got a referral for.