Quality of care is extremely unprofessional, lacks basic common sense, and has staff that are…read moreseemingly incompetent. Dr. Yan Geng needs to be evaluated in whether or not she has the bandwidth for the clients she treats. She's unable to discuss more than a singular issue in an appointment after showing up into the room a half hour later. The other reviews on her competency lines up 110% with our experience. In past phone calls with office manager Dale R, he stated that Pioneer Family Practice has taken on too many clients per doctor, and the quality of client care absolutely shows that. Dale R refused to give his full name after yelling in our faces when we took a photo of Dr. Yan Geng's name on the wall, a spelling which is uncommon. We should've known taking a picture of our doctor's name would've resulted in being kicked out and Dale R's face becoming inches from ours. Good luck to any present patients, our now retired doctor told us to leave before the transfer to Dr. Yan Geng. We wish we had listened, it would have saved huge headaches and some hope for the future of Pioneer Family Practice

Very nice front office staff. The Drs are excellent. I have been going to this office for at…read moreleast a decade and, despite different doctors now, the quality is still fantastic. Thank You!!!

My family and I have gone to this clinic for a few months now and I am impressed with the care that…read morewe've received. The ANRP, Ms. Kim, has been so kind and straightforward with every checkup. She has answers to all the questions we may have and it's reassuring knowing that you have someone that's so knowledgeable caring for you and your family. The assisting staff are also so kind and make our visits enjoyable. 10/10 would recommend!

Easy to get an appointment. Open to telemedicine. Thr bad is high nurses aid turnover. Web site…read moreis substandard,

After multiple calls to this office, I finally was successful in getting two prescriptions that…read moreI've been taking for years, refilled. My pharmacy can tell me exactly every request they have made to this office by date, whether it was via phone, email or electronic but this office claims they never received any requests. They are quick to argue but have no initiative to try and remedy the situation. I've repeatedly given them my updated pharmacy info and they claim they have it. During the last conversation with them they told me my secondary insurance is no longer accepted at their office. No letter sent to inform patients. Then they tell me that I have no longer have refills available and will need to make an appointment. I reminded them they don't accept my insurance any longer. They expect you to communicate through My Chart but either my emails are ignored or, if they do respond, often the emails are not signed so you have no idea who you're communicating with. Today I discovered my account was cancelled 10/2025 with no notice to me. How can a medical practice continue to see patients and prescribe medication when my account has been cancelled? The staff is incompetent and quick to argue. They behave as if they have no responsibility toward their patients and their care. Save your self some grief and go elsewhere.

All they seem to care about is money, they will hound you about payments, instead of finding the…read morereferral that was sent to them. That covers the payments. Try to contact them good luck.

Calling this office is easy, getting a live person to answer, almost impossible! l don't even try…read moreanymore. I schedule my next appointment while in the clinic. IIf l really need to see my care provider my friend or l go in to make an appointment. I really like my PA. Frantz Alphonse he is quite knowledgeable and good natured.He listens to me and asks about my concerns.

My first experience with this clinic was excellent! Yes, as another person mentioned, the clinic…read morefurnishings and style is a dated with older music playing. But their service is good and so is the medical treatment. It just showed me they care more about their patients than how the place looked. I arrived early for my annual checkup with Frantz Alphonse, PA, and had filled out all the paperwork ahead of time online. I highly suggest this because it was probably the reason they got me in the exam room so quickly, like within 5 minutes after I checked in. I even got to meet my spouse's doctor, Dr. Steven M. Rudnick, MD, who was very nice and showed care and compassion for my spouse, who has been going through some recent extreme medical issues. I'm terrible with remembering names, but the woman who checked me in was very friendly, thorough, and very accommodating. She was fun to talk with, even while I waited a short while after my exam to get my blood drawn. The assistant who took my vitals was also friendly and very efficient in her work. The exam itself was very quick with Frantz, but he spent a good deal of time discussing my medical history and current issues, and finally, what the next steps would be. I really enjoyed meeting Frantz for the first time and look forward to his continuing care. The final step in my appointment was getting my blood drawn after I had fasted. The lady who drew my blood was very pleasant, fast, and there was no pain whatsoever! All in all, I felt like I was treated like family. I reviewed a lot of different places online before choosing this clinic that were within my medical plan. There are always people who complain about something. Not every person nor any business is perfect with everything, but I felt this clinic was the best for meeting all my needs. Thank you.

I have been a patient of Vantage for four years. I couldn't be happy. I get questions answered…read morewithin a day, usually within hours. If they don't have an answer to a question, they research it for me. At appointments, they give me the time I need. All blood draws done in-house. They will discuss alternative treatments. It is so great to have physicians who actually LISTEN,

The most important point that I meant to emphasize in my initial review as I maintain it as…read morewritten, was to add that these doctors are not hostage to insurance company standards and manipulations being experienced in the medical field industry, They will tell you the truth and you will pay them for their expertise.

The MyChart app is wonderful - makes everything so much easier, efficient, and cheaper. I can ask…read morequick questions via the app and get refills taken care of as well. My doctor (Dr. Johnson) pays attention and I can get appointments scheduled at time that work for me (without having to miss work). He's caring and attentive without just going straight for prescriptions to solve the problem. The front staff are very nice, helpful, and patient with people.

This facility has the communication skills of an infant and Dr. Katarova needs her medical license…read morestripped. Not only is she grossly misinformed on diabetic care, she provides zero confidence when a question needs to be answered and has been caught googling standard information any real doctor would know during our Zoom appointments on more than one occasion. She and her MA also have the worse bedside manner I have ever had the displeasure of receiving. Not only are they both rude, I had a thyroid test done and literally had to beg to have my results read. I was told by her MA I had nothing wrong with my thyroid only to be informed by another provider I had Hoshimoto's thyroiditis. I've never in my life been happier firing a doctor as I was firing Dr.Katarova.