Quality of care is extremely unprofessional, lacks basic common sense, and has staff that are…read moreseemingly incompetent. Dr. Yan Geng needs to be evaluated in whether or not she has the bandwidth for the clients she treats. She's unable to discuss more than a singular issue in an appointment after showing up into the room a half hour later. The other reviews on her competency lines up 110% with our experience. In past phone calls with office manager Dale R, he stated that Pioneer Family Practice has taken on too many clients per doctor, and the quality of client care absolutely shows that. Dale R refused to give his full name after yelling in our faces when we took a photo of Dr. Yan Geng's name on the wall, a spelling which is uncommon. We should've known taking a picture of our doctor's name would've resulted in being kicked out and Dale R's face becoming inches from ours. Good luck to any present patients, our now retired doctor told us to leave before the transfer to Dr. Yan Geng. We wish we had listened, it would have saved huge headaches and some hope for the future of Pioneer Family Practice

Very nice front office staff. The Drs are excellent. I have been going to this office for at…read moreleast a decade and, despite different doctors now, the quality is still fantastic. Thank You!!!

Easy to get an appointment. Open to telemedicine. Thr bad is high nurses aid turnover. Web site…read moreis substandard,

I really had to think hard about this review and honestly the more I thought about it the more…read morefrustrated I got. Initially I was very excited about this clinic because all the people were super nice and made me feel very welcome. Unfortunately after that initial impression it seemed like one issue after another. On my second visit, they gave my discharge paperwork to another patient, and gave me his. I noticed it as I was leaving but at that point the other person had already left. This is a pretty big HIPAA violation, I was willing to over look it, but looking back I should have ceased services. On my third visit they needed to draw more blood, the first time they drew blood the nurse that did it was excellent and listened to my needs however on this visit it was a different person. I attempted to explain how to get blood from me but was not listened to. After three people including the doctor digging around looking for a vein I was sent to a blood draw clinic and left with a huge bruise that didn't go away for almost a week. On my final visit the doctor wanted to talk about weight loss. I am a big guy and always have been, my health is perfect, but she was concerned. I explained that I was willing to explore this but I do not take drugs that are amphetamines or opioids because I am in recovery. The doctor assured me there would be options and suggested a drug with side effects that sounded very amphetamine-like, I expressed my concerns but felt like she wasn't hearing me. She said it wasn't and sent the script to my pharmacist. As soon as I left I looked it up and it sure was in the same family, with the same potential for abuse. I never picked up the meds As I left that time they asked to follow up in two weeks once I started the med. Because I never picked it up, I did not follow up. The appointment for follow up was on a Tuesday, I called the Thursday and Friday before leaving a message each time because no one answered, finally on Monday I got the receptionist and cancelled the appointment. Then I was charged a $50 no show fee. That was the last straw for me. I decided I would not go back. Not surprisingly a week later I got a bill for my appointments and the late fee and when I called to dispute it was told "it takes time to process insurance and the bill would not be changed" I was also told I had 10 days to pay it or it would go to collections. This hostility pissed me off. You give me repeated HIPPA violations and refuse to listen... It takes you weeks to bill me and you add on charges... but you want me to pay NOW. I don't think so. They can go ahead and send it to collections, it won't be the first or the last. That being said I recommend finding someone else. I went to Indigo after this and had just as friendly staff, quicker service, and was listened to when I shared my concerns.

It is so unfortunate that Multicare bought out the UW Neighborhood Clinic. I love my provider and…read morethe staff at the clinic, but Multicare is going to force the level of care down here like they have everywhere else. Scheduling can be a circus and having people working apparently without having access to your chart makes getting care somewhat of a Jenga game. I hope they improve, but I won't hold my breath.

After multiple calls to this office, I finally was successful in getting two prescriptions that…read moreI've been taking for years, refilled. My pharmacy can tell me exactly every request they have made to this office by date, whether it was via phone, email or electronic but this office claims they never received any requests. They are quick to argue but have no initiative to try and remedy the situation. I've repeatedly given them my updated pharmacy info and they claim they have it. During the last conversation with them they told me my secondary insurance is no longer accepted at their office. No letter sent to inform patients. Then they tell me that I have no longer have refills available and will need to make an appointment. I reminded them they don't accept my insurance any longer. They expect you to communicate through My Chart but either my emails are ignored or, if they do respond, often the emails are not signed so you have no idea who you're communicating with. Today I discovered my account was cancelled 10/2025 with no notice to me. How can a medical practice continue to see patients and prescribe medication when my account has been cancelled? The staff is incompetent and quick to argue. They behave as if they have no responsibility toward their patients and their care. Save your self some grief and go elsewhere.

My first experience with this clinic was excellent! Yes, as another person mentioned, the clinic…read morefurnishings and style is a dated with older music playing. But their service is good and so is the medical treatment. It just showed me they care more about their patients than how the place looked. I arrived early for my annual checkup with Frantz Alphonse, PA, and had filled out all the paperwork ahead of time online. I highly suggest this because it was probably the reason they got me in the exam room so quickly, like within 5 minutes after I checked in. I even got to meet my spouse's doctor, Dr. Steven M. Rudnick, MD, who was very nice and showed care and compassion for my spouse, who has been going through some recent extreme medical issues. I'm terrible with remembering names, but the woman who checked me in was very friendly, thorough, and very accommodating. She was fun to talk with, even while I waited a short while after my exam to get my blood drawn. The assistant who took my vitals was also friendly and very efficient in her work. The exam itself was very quick with Frantz, but he spent a good deal of time discussing my medical history and current issues, and finally, what the next steps would be. I really enjoyed meeting Frantz for the first time and look forward to his continuing care. The final step in my appointment was getting my blood drawn after I had fasted. The lady who drew my blood was very pleasant, fast, and there was no pain whatsoever! All in all, I felt like I was treated like family. I reviewed a lot of different places online before choosing this clinic that were within my medical plan. There are always people who complain about something. Not every person nor any business is perfect with everything, but I felt this clinic was the best for meeting all my needs. Thank you.

Went to have a rx filled. Pharmacy wouldn't fill it because the doc "has an abusive prescription…read morewriting habit" ya time to get a new doctor

I have been a patient of Vantage for four years. I couldn't be happy. I get questions answered…read morewithin a day, usually within hours. If they don't have an answer to a question, they research it for me. At appointments, they give me the time I need. All blood draws done in-house. They will discuss alternative treatments. It is so great to have physicians who actually LISTEN,

The most important point that I meant to emphasize in my initial review as I maintain it as…read morewritten, was to add that these doctors are not hostage to insurance company standards and manipulations being experienced in the medical field industry, They will tell you the truth and you will pay them for their expertise.

The MyChart app is wonderful - makes everything so much easier, efficient, and cheaper. I can ask…read morequick questions via the app and get refills taken care of as well. My doctor (Dr. Johnson) pays attention and I can get appointments scheduled at time that work for me (without having to miss work). He's caring and attentive without just going straight for prescriptions to solve the problem. The front staff are very nice, helpful, and patient with people.

This facility has the communication skills of an infant and Dr. Katarova needs her medical license…read morestripped. Not only is she grossly misinformed on diabetic care, she provides zero confidence when a question needs to be answered and has been caught googling standard information any real doctor would know during our Zoom appointments on more than one occasion. She and her MA also have the worse bedside manner I have ever had the displeasure of receiving. Not only are they both rude, I had a thyroid test done and literally had to beg to have my results read. I was told by her MA I had nothing wrong with my thyroid only to be informed by another provider I had Hoshimoto's thyroiditis. I've never in my life been happier firing a doctor as I was firing Dr.Katarova.