Our experience with Quad Academy has been nothing short of a nightmare. In May 2023, we provided…read morethe school with a proper written notice that our child's last day would be June 30, 2023, which is well within the required 30-day notice per their handbook. We paid the full tuition for June, but shortly after, I had to remove my child due to safety concerns. The owner agreed to a courtesy credit of $1,023.75, which was refunded to our card.
However, on July 6, 2023, they made an unauthorized charge of $1,417.50 to my account despite our clear notice. When we tried to resolve this issue with the owner, she avoided our calls and emails by blocking us, leaving us with no way to communicate. Even when we attempted to contact the school directly, the administrative staff repeatedly said, "Can we take a message?" but no one ever returned our calls or emails. This left us with no choice but to move forward with serving legal papers.
It's clear that the owner is trying to keep the courtesy credit of $1,023.75 by offering a partial refund of $393.75, which is far below the total unauthorized charge of $1,417.50. Despite several attempts to resolve this amicably, the school refuses to return the full amount or even communicate honestly.
Additionally, the level of professionalism at this school is appalling. We received emails from the school that were sent to multiple parents in copied emails, discussing other children's behavioral issues. This breach of privacy was disturbing and unprofessional. Our child, who has always been a top scholar with high marks in Georgia, began to feel bullied and picked on by the teachers. She never experienced issues in her other academies. She repeatedly complained to us about the treatment she was receiving from the staff, which made her time at Quad Academy even more difficult.
Since our experience, we've spoken with several other parents who shared similar concerns about being mistreated by the staff and having issues with the school's unprofessional conduct. It seems these problems are not isolated, and many parents have felt unsupported and dismissed by the administration.
While this all took place in 2023, I am only now leaving this review because we have been unable to resolve this matter despite multiple attempts. It has taken this long due to the lack of response from the school and the need to take legal action to get the situation properly addressed. We have written proof in emails that support everything stated here, including the courtesy credit agreement, the unauthorized charge, and our attempts to resolve the issue.
If you are considering enrolling your child here, I would advise you to think twice. The school's unethical behavior and unprofessional conduct are concerning, and we are now pursuing legal action. The owner's avoidance of responsibility speaks volumes about the lack of integrity this school operates with. This has been an incredibly frustrating experience, and I strongly urge others to proceed with caution.