This is not necessarily a review for the location but for Abbot's itself. I had no problem with this location. They had a drive in window which I found shocking. The ice cream was a bit soft today so I had to lick fast haha. I should have grabbed extra napkins. As a child going to the Charlotte Beach Abbot's is one of my most cherished memories. I can see the lake off in the distance. The sound of the carousel. The sign from the Penny Arcade and wondering how cool it must be to play asteroids for only a penny :) The bottom line is that Abbot's is a Rochester institution. The creamy chocolate custard with the salty almonds might be one of the world's greatest treats. The prices keep going up but people keep paying because it is that good. I have gotten sundaes and shakes. They have branched out and added new flavors but in the end the plain vanilla or chocolate speak for themselves. Add the almonds and you are on cloud nine. I moved away from home long ago but an Abbot's cone brings me back to that feeling of Rochester in the summer and childhood innocence. Isn't it amazing how food can do that? read more

Abbott's Frozen Custard - Ahhhhhh. Chocolate Almond. - Ice Cream & Frozen Yogurt Near Me - Canandaigua, New York

We stopped for a hot fudge brownie sundae, The brownie was so hard you had to pick it up to try to eat it. I literally broke a plastic spoon, trying to eat it out of the dish.Not sure if it was frozen or old. There was a teaspoon - barely a dapple - of hot fudge in the dish. One would think for $7.39 it could have a little more quality to it. I could have bought a brownie at Tops and gotten a hot fudge sundae at McDonald's with better quality and more hot fudge. We keep giving this place a chance, and they let us down repeatedly! read more

we have always had good service from a pleasant young lady. Enjoy being able to do a drive-through... read more

This location seems to close early frequently even when preemptive calls are made to confirm hours. Multiple occasions this summer the disinterested teen employees have claimed the location is closed upon arrival. Wonder if management is aware of this recurring issue? read more

They have only 1 worker on a Sunday afternoon. These is a long line of cars around the corner. Swamped with customers inside too. Bathroom "out of order" which translate to we don't want to clean the bathroom so it's closed to public. The custard is great, but this location wreaks of bad management. read more

Absolutely would avoid. My daughter (12) ordered a chocolate Oreo flurrie and the server (Ann or something) made a vanilla Oreo flurrie. Honest mistake, but when we brought it to the servers attention she became defensive, demanded we pay another $7 for a replacement, said it was a big waste, claimed my daughter asked for an "Oreo McFlurry" and generally made us feel like garbage just for asking for what we ordered. Honestly the scene was surreal. What made the situation even better was the mustached overweight thirty something man-child wearing shorts and a backward baseball cap behind us getting aggressive about it just being "ice-cream" and then doing the high-school bully stare down. Definitely not the Abbotts I grew up with. read more

Nice place, right across from the beach on Canandaigua Lake. The homemade waffle cones and generous single scoops were a hit with the family. The stand out flavor was the chocolate almond. The fresh almonds were plentiful and th chocolate was delicious. I was reluctant to have frozen custard but was surprised and super pleased. Yum, give it a try! read more

This custard was delicious, we ordered it with toppings and they put it in a bigger cup to give us extra toppings.

Super slow service. I had to wait 10 minutes to order. I love this place though. They have amazing custard and it's definitely worth it. I'm just surprised their service is so bad. I might be back, or go to one of their other locations instead next time. read more

First, Abbot's custard is always a treat. We stopped last night (9/18/21) even though the store was "ringed" by cars waiting for the drive through. When we went in, we and others waiting in the store, were shocked to see a teenaged girl employee, alone, and struggling to fill orders. No one else was there to help her as she alternated between taking and preparing both inside orders and the cars pulling up to the drive through. Where was her help? Where were the owners? Sheer exhaustion aside, what about the safety aspect of leaving a young girl alone to deal with customers? To her credit, she gamely ran back and forth doing the work of at least two workers as politely and quickly as she could. Those of us in the store could see the situation and either ordered simple items (tipped well), or left, while muttering that the owners should be both ashamed and ON SITE to offer help and insure her safety. NYS employment agencies should take note. Our wait was about 15 minutes BTW. Custard- excellent, but situation- FAIL. read more

The product is very good but not only have the prices jumped up, but the sizes have shrunk to the point where you don't get much more than a dixie cup. read more

Homemade custard that is hand-scooped (rather than dispensed from a machine). I had mint oreo... and it was creamy and delicious with lots (!!!) of oreo chunks (yay... not just crumbs) in a tasty minty base. This location is in a strip plaza with limited indoor and outdoor seating... and no ambience... but the custard still tastes great. read more

We just love the frozen custard at Abbott's! Not much more to say, it's absolutely delicious.

Blueberry custard - oh my goodness, so so good. This location is right on Canandaigua Lake, so the atmosphere is fantastic. The price for a single is really reasonable, and the flavor is fresh and delicious. I probably could have done with a kiddie size (realized this when I was handed a meal-sized cone) - very generous portion sizes. LOVE! read more

Abbott's Frozen Custard - Single blueberry, rainbow sprinkles! - Ice Cream & Frozen Yogurt Near Me - Canandaigua, New York

We called in advance and asked the hours. They told Us they closed at 11pm so we walked all the way there at 9pm and they would not give us ice cream. The next night, the same tune; told us they were open until a certain time but when we showed up they said they were out of everything.... wicked bummer read more

This was a last minute impulse stop after a friend from Rochester had mentioned that Abbott's makes great custard the day before. WOW. I made a horrible life choice in not getting the banana custard because I was afraid it would taste like banana flavored chemicals; I couldn't have been more wrong. My friend let me taste her's and it tasted like fresh mashed bananas in custard form. Then again, choosing the chocolate almond wasn't necessarily a poor life choice (it was delicious), just not as different as banana custard would have been. Prices were very reasonable and the kid's size was just the perfect amount. read more

Abbott's Frozen Custard - a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Canandaigua, New York

The custard is good, the sherbert is good, the staff works out well too. But to be honest, there was nothing too special about it. I could not tell the difference from the frozen custard and a good ice cream. When it comes to dessert however, maybe that is all you need, something familiar and good. Nothing too special about it, or something that will blow your mind with creativity and flavor. It is what it is, and it gets the job done. read more

Abbott's Frozen Custard - the outside of a restaurant - Ice Cream & Frozen Yogurt Near Me - Canandaigua, New York

Hand scooped custard? Check! Kiddie cone big enough to stuff a fat guy? Check! Real, thick, creamy, eggy, umami laden custard? Check! I've been in upstate NY for two weeks with the family, in "custard country," and have been waiting for vanilla custard nirvana. This place delivered. It is my new benchmark for real custard. read more

Great frozen custard and friendly staff too!

Super duper smooth flavors. This is one of my favorite custard shops mainly because the selection of custard choices. From lite chocolate, mint chocolate, vanilla, red velvet and my favorite chocolate almond. Chunks of almonds in that smooth rich custard. read more

Abbott's Frozen Custard - Front entrance. - Ice Cream & Frozen Yogurt Near Me - Canandaigua, New York

See all

I love Abbott's! Stopped for a cone two weeks ago and decided on the chocolate almond because they were out of the salty caramel. And of course, in a sprinkle waffle cone. Amazing choice! So many huge chunks of salty almonds that paired so well with the sweet, creamy chocolate. Now this is my second time to this location. Memorial Day weekend we stopped at the new shop next to the lake. I ordered a small sprinkle cone and it was definitely 2x the size of the small cone I received at this location. Maybe it's because the location by the lake just opened? Or the girl messed up? Anyway I'll be back all summer to both locations. read more

Such great custard! It is a tiny bit pricey for a family of four, but for the quality it is totally worth it! Not only will we be going back, I'm pretty sure I would have a hard time keeping my kids in the car as we pull up! read more

My wife and I stopped in after Abbott's was recommended by a waitress where we ate dinner. We both think our sundaes were the best we've tasted in a long time. Pretty good variety. Would definitely recommend Abbott's. Prices are nominal. read more

When we are in Canandaigua and we want ice cream we almost always choose Abbott's. Try chocolate almond on a waffle waffle cone or hot fudge Sunday. Ambrosia! read more

The best ! Love the little area out back for sitting by the water. If its raining or a bit windy you can sit inside. Prices reasonable.

I have loved going to Abbotts in Canandaigua over the years, but so far this year I am completely disappointed! The first two times we went they were out of several toppings. The third time we went I barely got any topping on my custard. I'm hoping that it gets better...otherwise they've lost a customer. read more

Need a little help behind the counter. Know it's new but you probably want to staff up.

Best custard! My family looks forward to our visits to Abbott's every summer when we take our annual vacation in Canandaigua. Yum!